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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We purchased a Comfomatic adjustable king sized bed in 2023. I suffered from a bad back with much pain and COPD. I now sleep much better and wake up pain free and don't wake up in the night with... Ver mais

Classificada 5 em 5 estrelas

The sales process and bed delivery were excellent and it is good that there is a follow up and after care service offered. The whole sales and bed installation was handled very effeiciently and the sa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent customer service. Everything well explained and not rushed. Would highly recommend. Whole thing felt personalised im very happy

A empresa respondeu

Classificada 5 em 5 estrelas

The delivery men turned up on time and were very polite, they assessed the rooms and work to be carried out. They were happy to move one bed into another room. The two men worked extremely hard to r... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de equipamento para mobilidade
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Escrito pela empresa

At Comfomatic, we believe buying an adjustable bed or rise and recline chair should be one of the most enjoyable and reassuring purchases you ever make. For over 17 years we have been helping people across mainland UK enjoy greater comfort, improved relaxation and better sleep through our range of premium adjustable beds, rise and recline chairs and bathing solutions. Whether you're looking for a better night's sleep, a chair that makes relaxing easier, or greater independence around the home, our experienced team will help you find the solution that's right for you. From your first enquiry, you'll experience the Comfomatic difference. Every home demonstration is relaxed, informative and tailored to your individual needs, with absolutely no obligation to purchase. Once you've chosen the right product, many of our beds and chairs can be delivered directly from stock. Our own white glove delivery team will deliver, assemble, install and fully demonstrate your new purchase before removing all packaging, leaving you ready to enjoy it from day one. For complete peace of mind, every Comfomatic bed and chair is supplied with a comprehensive five-year warranty, including cover for most types of accidental damage. Nothing makes us prouder than the thousands of customers who have trusted Comfomatic over the years and the kind words they continue to share about our products, our people and our service. It's why so many customers recommend us to their family and friends. At Comfomatic, we don't just deliver premium products. We deliver confidence, comfort and peace of mind—for the rest of your life.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

309 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 92% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(309)

131 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The service has been excellent from…

The service has been excellent from start to finish. All the staff were very helpful and friendly.Everything was explained to me. I would definitely recommend this company

20 de novembro de 2025
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Resposta da Comfomatic

Thank you so much for the great feedback it is very much apreciated.

Classificada 5 em 5 estrelas

Comfomatic are a reliable company that provide comfortable beds!

A reliable company that provides quality beds!
Having had other reclining type of beds this is by far the best.
All Comfomatic staff are friendly and business like, thank you to Mikey and John who not only fitted and demonstrated how to operate the bed they dismantled our old bed and resited the bed our spare bedroom, Thank you!

15 de novembro de 2025
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Resposta da Comfomatic

Dear Dennis thansk so much for the fantastic feedback it is so much apreciated.

Classificada 1 em 5 estrelas

In response to my review

In response to my review. I personally have called over a month calling a few times every week waiting for a date from you and I get apologies … saying they could see it’s cancelled. I spoke to Alison. And that she would come back with a date to inspect it and collect it and we never got a date. My mother has been waiting for you to reply and advise a date as well. I did say I would write a review if I got no dates. So you were aware I am taking this further. The personal finance company you signed her up with is aware as well and has been in contact with you.

5 de novembro de 2025
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Resposta da Comfomatic

Dear Nash, thatn you for your repeat review. We have provided our substantive response to your earlier review.

Classificada 5 em 5 estrelas

Great Service

the gentle men were fast polite and made sure that i was happy with everything before they left as with all my experiences with the comfomatic staff i could not praise them enough 10 out of 10

Thank You very much

7 de novembro de 2025
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Resposta da Comfomatic

Dear Rick, many thanks for the great review it is very much apreciated.

Classificada 5 em 5 estrelas

Everything from collection of the old…


Everything from collection of the old bed to the assembly of the Comfomatic bed was done so quickly and there were no issues. The lads who did this installation were really good, and very courteous.

31 de outubro de 2025
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Resposta da Comfomatic

Dear Mrs Brown, many thanks for the feedback it is very much apreciated. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.

Classificada 5 em 5 estrelas

Good service

Good service, recomend the sales rep and delivery drivers.

30 de outubro de 2025
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logótipo da Comfomatic

Resposta da Comfomatic

Dear Malcolm, many thanks for the feedback it is very much apreciated.

Classificada 5 em 5 estrelas

Good service from Rep and delivery…

Good service from Rep and delivery drivers, I am looking forward to using our new bed.

29 de outubro de 2025
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logótipo da Comfomatic

Resposta da Comfomatic

Dear Derek, many thanks for this great feedback. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.

Classificada 5 em 5 estrelas

The service has been fantastic from the…

The service has been fantastic from the rep who came to demonstrate the product to the delivery driver who showed us everything about the chair and how it all works thank you.

25 de outubro de 2025
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Resposta da Comfomatic

Dear Stephen, many thanks for tge fantastic feedback. It is very much appreciated. We wish you many hours of rest and relaxation in your all new comfomatic ultra high leg lift chair. .

Classificada 5 em 5 estrelas

The men were efficient and they were…

The men were efficient and they were very knowledgeable and very helpful with all aspects of the delivery 🙂

24 de outubro de 2025
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Resposta da Comfomatic

Dear Carol,, Many thanks for the great feedback it is very much apreciated.

Classificada 5 em 5 estrelas

Delivered in 24 hours.

Delivered in 24 hours.
Carefull around my property.
Explained and demonstrated the remote.
Friendly delivery staff.

23 de outubro de 2025
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Resposta da Comfomatic

Dear John many thanks for the great feedback it is very much apreciated. We wish you many nights of deep refreshing sleep in your all new Comfomatic Sleep System.

Classificada 1 em 5 estrelas

Terrible company.

UPDATE - I have absolutely no idea what you are referring to here. I certainly have not spoke to anyone at your company today, I am currently on a driving job to Scotland. But my review still stands. I interviewed with you in July and you guys quite frankly suck. Please stop harassing me.

Terrible company.
They don't pay their sales people a wage, they have hundreds of salespeople working around the clock, driving 1000+ miles a week for no pay, they only get paid when you make a sale. This creates a pressuring environment and turns the salesperson into a nasty biting dog, a bit unethical??? They claim their beds are unique to them, hardly. They come across as all lovely but I would argue that. I interviewed with them some months ago, they come across as a lovely bunch but under the hood you can see the problems. High staff turn over, they create pressure sales people, one point of evidence in this was when theys said they expect you to stay in the customers home for up to 4 hours.... 4 HOURS!? That's criminal. How is an 80 year old dear supposed to stay focussed for 4 hours on a boring sales pitch!? God damn it boils my blood!
They claim you can earn up to £100,000 a year, with their top salesperson earning £160,000 in one year... Yeah sure.. BS.
If someone has earned £160,000 in one year, that would equate to 3 sales a day of £5000, 6 or 7 days a week... Can you imagine the level of deceit and sales pressure that had to be applied to earn £160,000 in one year..
I really did not want to write this review as I hate shi**ing on companies but this one is called for.

2 de setembro de 2025
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Resposta da Comfomatic

Dear Dean, following on from a call recived from you today, we have now been able to identify you. As you are aware, you applied for a position as an independent agent here, you were promptly informed that your application had been unsuccessful. The reason for that is that we believe that you would be a wholly unsuitable candidate to represent this company and visit our customer group. Our view in that regard has subsequently been confirmed by this post and a subsequent call recived from you. We are sorry that you are unhappy with our decision not to offer you an opportunity, but our customer experience and wellbeing is our number one priority.

Classificada 5 em 5 estrelas

I am happy with our bed

I am happy with our bed, great service Comfomatic.

10 de outubro de 2025
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Resposta da Comfomatic

Dear Mrs Machin, thank you so much for the great feedback. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.

Classificada 1 em 5 estrelas

Too expensive, pressurised sales

Tread carefully when they call you for a visit. They may be in your house longer than you expect. They will dangle carrots in front of you just to get a sale, by any means necessary.

4 de agosto de 2025
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logótipo da Comfomatic

Resposta da Comfomatic

Dear Mo, as you are aware, you have not been an agent of Comfomatic nor have we had any delaings with you. Therefore your review is not genuine. We believe our genuine customer reviews speak volumes about the way we treat our customers.

Classificada 1 em 5 estrelas

Awful business with terrible ethics.

Awful business with terrible ethics.

I witnessed 1st hand Ged the sales director for this business despite being asked to on several occasions would it take much longer and asking him to leave still stay at the person house who we had visted for over 45 minutes after being asked to go.

It was visibly upsetting to see and the lady clearly no longer wanted him to be there, despite her requests which were ignored and he carried on. We were in the house for almost 3hrs which is a short amount of time if you read the other negative reviews on here too.

I have evidence of this and have been in contact with BBC Watchdog to share this.

They have a massively high turn over of sales staff due to treating them awfully and effectively not paying for the last week in which they work.

Read the negative reviews on here which demonstrate what this business is truly all about.

Update: Following on from the reply from Comfomatic please read the previous reviews and make your own judgement. I have a positive review from Kevin Allwright and act with integrity and decency. This business shows no empathy for the people it does business with, the people it employs and treat their staff appallingly.

As to their values or rather a lack of any, ask them what are the safeguarding policies they have put in place to protect the general public in which the engage with. What checks such as a DBS check are carried out on the people they are quite happy to send into people homes.

None of this is carried out and they send people out without any checks and with criminal convictions.

This is what sort of business this is.

When treated dreadfully whilst visiting a client rather than see if your ok they showed zero empathy as well.

I have engaged with BBC Watchdog to expose this company for what they are.

20 de setembro de 2025
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logótipo da Comfomatic

Resposta da Comfomatic

Dear Anthony, as you know you know you represented us for a short period of time. Your agency was terminated because of your conduct. We believe our action terminating your agency agreement says much more about our values and the steps we take to protect our customers than do your words.

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