The Cotswold Company - Stow-on-the-Wold Opiniões 

312
TrustScore: 5 em 5

4,8

Sheep Street, GL54 1HQ Stow-on-the-Wold, England, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered a bed and some bedside tables, and was impressed by the quality and the service. Shop staff were friendly, the quality of the items is good and where assembly was needed it was straightforward... Ver mais

Classificada 5 em 5 estrelas

After visiting the store a couple of weeks ago we decided to return an order instore rather on the online because the staff was so helpful. They were really knowledgeable and talked us through the wh... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

The products and delivery were very good. Unfortunately we discovered two chairs with serious cracks on the inside of the feet (not immediately apparent). On the plus side they were replaced fairly... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Saffron was very helpful and answered all our questions. Made the whole experience a pleasure and was quite happy to place an order with her. It's nice to go into a shop and feel welcome with staff th... Ver mais


Informações sobre a empresa

  1. Loja de mobília para quartos
  2. Loja de móveis
  3. Loja de mobília para sala de estar

Escrito pela empresa

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Escrito pela empresa

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Informações de contacto

  • Sheep Street, GL54 1HQ, Stow-on-the-Wold, England, Reino Unido

  • 01451 828 185

4,8

Excelente

TrustScore: 5 em 5

312 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,8

Todas as opiniões

(312)

5341 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Beautifully dressed showroom

Really beautiful showroom, very well dressed. Also, the free parking was much appreciated. The staff were great too and veryt helpful, giving us some advice then leaving us some time to lay on mattresses and make a decision! Mark was especially helpful.

4 de maio de 2026
Opinião espontânea
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good afternoon Mrs Gilly Duckworth,

We're delighted you found our showroom beautiful and appreciated the free parking. We're glad our staff were helpful, providing advice and allowing you time to decide. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 5 em 5 estrelas

Great furniture and great service

Great furniture and great service. Special thanks to the delivery team Ian & Matt.

8 de maio de 2026
Opinião espontânea
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good afternoon Phil,

We're happy you enjoyed the furniture and service. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 5 em 5 estrelas

Living room items we’ve wanted for a…

Living room items we’ve wanted for a long time. Coffee table and dresser look great. Unfortunately the sofas weren’t right for us - big thanks to Lauren and Berit P for getting us a refund on the damaged dresser and all the help organising logistics for returning the sofas.
Despite issues will be shopping with them again soon.

14 de maio de 2026
Opinião espontânea
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good afternoon Ben Wallis,

We're so glad you love your new living room items and appreciate your kind words about our team. We're happy we could assist with the returns and look forward to helping you again soon!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 5 em 5 estrelas

Furniture purchase and delivery

The staff at the Stow in the Wold branch were incredibly helpful and informative in helping us choose our ‘hidden office’ unit.
The delivery was arranged at a time to suit us, arrived within the given time slot and the drivers Charlie and Siu Pai were courteous and jolly.

6 de janeiro de 2026
Opinião espontânea
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good morning J Harding,

We appreciate your feedback. We're happy to hear that the team at the branch were helpful in choosing your unit. It's great that the delivery was convenient, and the drivers were courteous.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 5 em 5 estrelas

Quality and service from store to delivery was excellent.

We received our delivery today and were delighted with the service. Our slot was confirmed 48 hours in advance, we had a text confirmation on the day and the delivery was bang on time! Earle and Shane were excellent. We could not fault the team at the Cotswold store in Stow whose help and guidance was fantastic. The quality of the dresser and table is excellent. More than happy

11 de maio de 2026
Opinião espontânea
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good morning Mike Credicott,

We appreciate your positive feedback regarding the delivery service. We're happy to hear that the team provided excellent service and that you are more than happy with the quality of your new furniture. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 5 em 5 estrelas

Pleasant Store

Good well laid out store with very helpful staff. Nice to be able to wonder around without being pestered.
Good delivery service.

8 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Our experience

Superb service from Mark in the Stow in the Wold shop followed by very straightforward, punctual delivery.

Now in situ the furniture looks fantastic and the quality is excellent.

24 de abril de 2026
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good afternoon CP,

We appreciate you sharing your experience. We're happy to hear that you received superb service and punctual delivery, and that you find the furniture fantastic and of excellent quality!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 5 em 5 estrelas

High End Quality

My wife and I visited the flagship store in Stow on the Wold over the bank holiday weekend with the intention of ordering the Chester sideboard and bookcase. What a wonderful experience. The store is sympathetically set out across a number of rooms each showcasing furniture and accompanying soft furnishings, lamps etc. Unlike the big chain furniture outlets, The Cotswold Company almost felt bespoke and the quality of all of the items on display was obvious to see. On seeing the furniture we changed our minds and ordered from the Berkley Nordic range instead. A special mention for Mark who assisted us. Very polite, courteous and extremely professional, the in store support and ordering was seamless. No pressure from the sales team in store - just good honest advice. A day later and we received an email with our delivery date which we were able to amend on line for an earlier one. We will absolutely be going back the Cotswold Company for our next furniture purchase. A really pleasant experience and highly recommended for those with a discerning taste.

4 de maio de 2026
Opinião espontânea
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good afternoon Paul H,

We're happy you enjoyed your visit to our Stow on the Wold store. It's great to hear that you found the store layout appealing and the quality of our furniture to your liking. We appreciate your kind words regarding the service you received, and we are so glad the ordering process was seamless. Thank you for the recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 5 em 5 estrelas

What a lovely shop in Stow

What a lovely shop in Stow. Friendly and very helpful member of staff Debra. Next time in Stow will definitely visit again.

30 de abril de 2026
Opinião espontânea
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good afternoon Pammie,

We appreciate you taking the time to leave us such a wonderful review! We're so glad you enjoyed your visit and found our team member helpful. We look forward to your next visit!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 5 em 5 estrelas

Very impressed with Majbritt who was…

Very impressed with Majbritt who was very professional and helpful.

30 de abril de 2026
Opinião espontânea
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good afternoon Janet Henderson,

We appreciate you letting us know about your positive experience. We're so glad Majbritt was professional and helpful!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 5 em 5 estrelas

Brilliant Service

Have just bought some bedroom furniture from the Stow in the Wold branch, very friendly helpful service with good advice to help with the purchase. Lovely store with many beautiful pieces to buy. Delivery was scheduled for a week later. Excellent service, arrived exactly on time and the furniture was positioned in the room with great care. The delivery men were extremely polite, friendly and cheerful. Nothing was too much trouble for them and they are a credit to the Company.
Brilliant communication at all times confirming delivery details and regular updates. Can’t rate them highly enough!

29 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great products and great service!!

Just taken a delivery of a kingsize bed, beside tables, console table and stall in Dove Grey.
Great delivery by Ian and Anthony and paid to have the bed assembled. Really professional and took less than half hour.
Love my purchases and looking forward to getting the room all sorted!

29 de abril de 2026
Opinião espontânea
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good afternoon Dawn,

We're happy the delivery and assembly of your new furniture went smoothly. It's great that the team was professional and efficient. We appreciate you sharing your positive experience and hope you enjoy your new room!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 5 em 5 estrelas

Sapphire was great

Sapphire was great. Nothing was too much trouble and spent time exposing everything to me.

28 de abril de 2026
Opinião espontânea
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good afternoon Maureen Brown,

We're glad you enjoyed your experience and that everything was clearly explained. Thank you for your positive feedback; we appreciate it greatly.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 5 em 5 estrelas

Really happy with everything from the…

Really happy with everything from the beautiful shop to the ordering and delivery of our furniture. Our furniture is excellent quality and came packaged well. Our delivery men Kyle M and Matt S were brilliant both extremely polite and helpful and placed our furniture in each room we wanted. The staff in the shop were also very helpful when choosing what we needed. Fantastic quality all round. Thank you

24 de abril de 2026
Opinião espontânea
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good afternoon Mrs E J Russell,

We're happy to hear that you had a great experience, from our shop to the delivery of your furniture. It's great to know that our delivery team was helpful and polite, and that you are happy with the quality of your furniture. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 1 em 5 estrelas

I had a very disappointing experience…

I had a very disappointing experience at the Stow-on-the-Wold store. After making a three-hour round trip intending to spend over £1,000, I encountered poor communication and unprofessional behaviour from staff. I was given conflicting information about delivery, made to feel questioned and embarrassed, and left to chase down the manager myself. The situation was handled dismissively, and a patronising comment as I left only made things worse. Due to the service, I left without making a purchase. Overall, a frustrating and upsetting experience that has negatively affected my view of the company which continued when trying to resolve due to complete incompetence. Neptune it is!

16 de abril de 2026
logótipo da The Cotswold Company - Stow-on-the-Wold

Resposta da The Cotswold Company - Stow-on-the-Wold

Good morning customer,

Thank you for your feedback.

I’m sorry to hear your visit to our Stow-on-the-Wold store didn’t meet expectations.

I had also been in touch previously to offer further support, but you advised you did not wish for any further correspondence or action at that time.

Your comments have been shared with the relevant team for review and noted as part of our ongoing improvements.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Classificada 4 em 5 estrelas

Furniture well set out at Cotswold Company shop

I went to the Cotswold company shop in Stow on the Wold where the sofas are all set out and all the cover materials are there to pick up and place over a sofa to see effects, swatches are available to take home. The sofa I bought is comfortable and the colour I chose fits in well. Two guys delivered the sofa, unwrapped it, put the legs on and took the packaging away. All good. I only took a star away due to being told various delivery dates which didn’t materialise.

14 de abril de 2026

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