Countryside Homes Opiniões 

**update**

Alfie and Martin came round today and were so helpful, all issues have been resolved!!

We’ve put every penny into buying this house, we are not fussy people but really have been looking for a family home for years and finally found one.

The house would be lovely if it was finished.
It took ages to get keys for us to even be able to look at the house. I spent a lot of time and energy trying to find out when the keys would be with the estate agents which was met with uncertainty.

We finally got the opportunity to look round about 2 months the after the sale process begun.
We noticed several snags when looking around and was assured by the estate agent the would be completed.

Again I spent a lot of time calling to ask about the progress on the snags with unsure responses.

We had given notice on our current property and when I called around 3 weeks before our set completion date I was told rather flippantly they weren’t sure again.

I contact my solicitor and asked then to contact the sellers solicitor who came back saying the work would be completed before we completed.

We got the keys.

The work was not done, we are now living in an incomplete house. Some of the issues actual quite dangerous with a toddler running around.

For example bath panel missing leaving exposed plumbing and dangerous crawl space for little one to try and get into also the worry of the wood getting wet and rotting because it’s exposed.

Kickboards not attached little feet are at risk of having heavy wood fall on them not ideal.

Bath handle not properly attached my child actually slipped because of this and nearly crack his head on the bathtub. Very worrying.

It’s been a total slog and in a time that should have been happy for us it has been stressful.

Finding a new home and moving in is supposed to be exciting but it has been tainted with the total lack of care and concern regarding these issues.

It feels like now this company has the money they don’t want to help.

Constantly being passed and told to contact other people it really should not be down to us to chase for these issues to be resolved. It should be the companies.

It’s simply not okay.

I am sure I will get a generic response to this review.

Instead of some half baked response about speaking to customer service I would prefer dates of when they can come out and finish the work on my property.

Let is get on with our lives and come and fix these issues please!!

**UPDATED REVIEW 6/8/26**

Today i was contacted by Alfie at the bexhill site, He came round with his handy man Martin and installed the bath panel, They also supplied a HIU cover and attached the kick boards to the kitchen floor.

It turns out it was the estate agents causing all this aggro with mis-communication etc but once they got in touch the work was completed today.

I just want to thank alfie because he has taken a-load of our minds and relieved a load of stress and worry, He was apologetic and great to speak to, thank you so much.

**ORIGINAL REVIEW 28/6/26**

We had to do all the chasing when it came to updates, No-one contacted us, The house we were moving into Has some issues and we were assured they would be done by completion and someone was on site that week to sort them and come completion nothing has been done.

The estate agents tell us to contact Their after care team who will take care of any issues but when you ring you are told to contact the developer and when you do they make a report and nothing still happens, So basically there is no aftercare team.

The issues we have had is Our bath had a bath panel and now it is missing with all the plumbing and piping exposed, We have a 4 year old who could easily climb under their so this is a major hazard. The bath handles are also not attached properly on one side and our son slipped on it last week and if not for us would have smashed his head on the bath.

Our air source heat pump is missing a cover which when you open the cupboard shows a load of exposed wiring and tubes etc. The kick boards in the kitchen are not attached at all, The main bedroom’s wardrobe doors are not aligned so the doors do not close and swing open with a gust of wind.

Who have they got making these house? Because this is totally unacceptable selling incomplete houses, If we missed a payment i would guarantee you they would be straight on the phone to us.

Honestly, AVOID for your own sanity.

Sam was really friendly and informative.
Willing to take the time to explain how things like smoother sale works and what we need to to next.

We moved in to a countryside property in June 2025 in Warrington. The roads are still unfinished as are the pavements outside. You cannot get through to anyone, multiple calls and emails completely unanswered. It is an utter disgrace that you pay high prices and receive this level of service. We still have outstanding snags too but trying to get this sorted is completely impossible. Avoid this company at all costs!

Countryside Homes have obtained my data without my knowledge [ mobile phone number] and are using it without my consent.
I am 74 yrs old, disabled, live alone and have seizures. I need 24/7 access to my phone in case I need help. My phone was blocked for 11 minutes by repeated ads from Countrywide Homes this morning, 3rd August 2026.
L T Moore
5th August 2026. I appreciate your reply Sarah. It seems I will now need to contact your Data Protection Dept, which will entail more loss of time and effort on my part. When I was working time was money!

This is the third new build property I’ve purchased and the level of service has been unbelievable. Sophie at Newsam Green helped get us a fantastic deal on our new home. Tara our Sales Negotiator was amazing - she really went above and beyond to help get us in, due to issues with the sale of our property. And the house itself - I love it, we really couldn’t be happier! And a great after sales service.

Hi Arwan, Sam,

I would like to express my sincere appreciation for the exceptional support I received throughout my property‑buying experience.

Arwan demonstrated a high level of professionalism during every viewing. She provided clear explanations, thoughtful recommendations, and helpful background information that made it easier for me to make informed decisions. Her approach was both knowledgeable and reassuring.

Sam delivered excellent customer service from start to finish. He was consistently attentive, thoughtful, and proactive in providing the information I needed. His support made the entire process smoother and more comfortable.

Please extend my gratitude to both Arwan and Sam for their outstanding work. Their dedication truly made a positive difference.

Kind regards,
Flora

Really good service by Hannah & Mark.

Well where do I start

Bought my house 4th August 2025 the day I moved in I wonted to move straight back out

The workman ship is shocking had a snagged in 140 odd found some minor some very bad

Since moving in I’ve had 2 snags sorted to decent satisfaction
Still no carpets on stairs or ground floor still waiting on ceiling and walls be levelled and house repainted
so 12 months in virtually living in a empty house and countryside homes don’t care once they have your money

Customer service is appalling I haven’t a clue how they have 5 stars they ignore emails even complaints even senior management ignore emails

I won’t to pack up and sell but unable to due to the amount of work that needs doing I would loose a small fortune

Lessons learnt do not buy a new build from countryside homes you will regret it and nhbc is not worth the paper it’s written on

Just a add on as from the 4/09/26 after putting a complaint in about my snagging they have emailed myself and stated I have to go thru nhbc and no longer going to sort my snags until nhbc have looked into it avoid countryside homes they take yr money and not botherd

The sales team were amazing especially our sales consultant Alan at the Nuneaton branch. We had a few issues with our sales progressor putting unnecessary pressure onto us as buyers which were dealt with quickly.
Since moving in we have been checked in on by our sales consultant for any needs we need and advice.
After being in for 10 days they come out to check for snags and how you’re settling in. They are there to help with any needs.

You feel very welcomed and supported.
Goes without saying we love our home.

Massive thank you to Juliette and Charlotte at Fletton Folly for your support through our very stressful moving journey!! They really were the most empathetic and supportive duo we could have asked for and our experience was definitely made better by them.

I visited Humberston Meadows and was greeted by Allison who was professional and very helpful when listening to my personal circumstances and requirements. From the minute i sat down she was very knowledgeable and although I have decided to take more time to consider my options I would 100% trust Allison to help me with proceeding in the future.

We received friendly and knowledgeable guidence from the Countryside Homes representative Allison Melia during our visit on today, making us feel welcome and guiding around the new builds on site.

The sales team Charlotte and Juliette are truly AMAZING 🤩 they have been here for us from the moment we said we wanted the house all the way through
We move on Friday and can’t wait to see everything come together
We won’t be buying another house but if we did we would visit the sales team again
We truly can’t express how greatly impressed with have been with the services from sales all the way to exchanging contracts

We also had calls with head office if we had questions we were never made to feel like it was to much for anyone to support us

Danielle Blackett ( Redcar office) was absolutely amazing throughout the whole process of buying our new home. From start to finish, she was professional, friendly, approachable, and always happy to answer any questions we had. She kept us updated every step of the way and made what can be a very stressful process feel so much easier and smoother.
Her communication was excellent, and nothing ever felt like too much trouble. Danielle genuinely cared about helping us find the right home and made us feel supported throughout the entire journey. We’re so grateful for all of her hard work, dedication, and patience.

We have just bought a house with Countryside Homes and the experience has been and continues to be fantastic. John and Jenny in the sales office are knowledgeable, helpful, approachable and responsive. They are on hand to help with any questions or issues and we have felt well supported throughout the whole process. Thank you both so much.

Darren, has been our on site liaison, completing our meet the builder visit, which was so thorough and helpful, and also in supporting us with any snags, of which there have been very few, as they were already all sorted before we moved in. He is brilliant! No question too daft, he is reassuring and responsive and really friendly too.

We are so grateful to the whole team who have helped to make our move smooth and easy, we can't recommend you highly enough!

We also LOVE our new home.

A calm and pleasant environment. The staff, both Alex and Diana are excellent.

We couldn't be happier with the service we received when purchasing our new home. From the first moment we got in touch with Alex Fairall, who guided us through our purchase, the experience was outstanding.

After viewing several new development sites across Milton Keynes, it's hard to put into words just how much better the experience with Alex Fairall and Countryside was compared to other sales teams we met. Alex went above and beyond at every point; he was (and still is, even after completion) available for questions, support and guidance. He is kind, very easy to talk to and clearly great at what he does. He made what is normally a very stressful process just seamless. He is a credit to himself and Countryside - thank you for all your great work.

We're very happy with and love our new home.

Deborah at The Colley's Grantham went above and beyond for me and my mother! My mother had met Deborah on a previous visit and thought her incredibly kind and helpful, and I met her when we made a second visit to The Colley's. We hadn't made an appointment and weren't expecting to run into Deborah, but I'm very glad and grateful that we did! She was very enthusiastic and patient, and helped us narrow down potential homes, eventually landing on our dream one. She was efficient, professional, and nice to talk to. She genuinely listened to us and answered all of our questions. As we were walking through the neighborhood, we were greeted by several other people. It is clear that Deborah is well-recognized and very well-liked amongst the community! My mother and I are delighted and truly grateful to have met her. We now have our sights set on a home and have a much clearer understanding of the buying process, and we couldn't have done it without Deborah's help!

Staff were friendly.