COURTS Singapore Opiniões 

This is my first experience with Courts Singapore, and regrettably, it has been the worst I’ve encountered with any major company. I am extremely dissatisfied with both the service provided by Courts and the performance of your appointed third-party repair vendor. The service quality is poor, the technical knowledge appears lacking, and the communication has been almost non-existent.

I am genuinely puzzled by the vendor selection process. It is unacceptable for a customer to be left without a functioning fridge for over two weeks. My request is simple: if the fridge can be repaired, please do so properly without causing further inconvenience. If it is beyond repair, kindly be transparent and inform me. What I’ve experienced instead is an indefinite wait with no clarity or resolution.

📅 Summary of Incident
11 June 2025

10:55am: Called hotline to report fridge malfunction.
11:02am: Received and submitted repair form.
12 June 2025

11:34am: Vendor arranged to pick up fridge.
17 June 2025

9:14am: Vendor returned fridge, claiming it was repaired.
28 July 2025

9:13am: Fridge malfunctioned again; called hotline.
10:54am: Submitted repair form.
29 July 2025

6:21pm: Courts emailed to say claim would be expedited (2–3 working days).
30 July 2025

Vendor arranged repair for next day.
31 July 2025

Vendor visited, claimed internal parts were not original, would return next day.
01 August 2025

No repair done; no call or update received.

04 August 2025
4:51pm: Called hotline; no update available.
05 August 2025

9:10am: Called again; still no update.
9:35am: Vendor insisted on coming despite my unavailability.
4:23pm: Vendor confirmed visit for 6 August.

06 August 2025
Vendor visited, unable to repair, took fridge back, provided loan unit.
No timeline given for return.

11 August 2025
10:04am: Called hotline again; requested store credit if fridge is beyond repair.
No follow-up received.

12 August 2025
11:04am: Called again; still no update and inform them to get back to me.the requested me to wait again for a few days which I refused. Well even if you refused to they also don’t care they just refused to call you back.

4.20pm : called again and inform the call center I would like to speak to someone who can make decision. They say they will arranged and definitely someone who can make decision will call by today BUT they cannot reveal who will call. Well not surprise they failed to call again.

Seriously I have got no idea how to get Courts to expedite an issue. As there is literally no means to lodge a official complaint , everything is channel through the call center which things don’t move.

On 11 August 2025, from around 3 PM onward, I visited Woodlands Courts with my family to purchase a water dispenser of a particular brand. Unfortunately, the experience was very disappointing. The salesperson attending to us did not seem knowledgeable about the product and repeatedly told us to "come back another time" as the promotion was currently unavailable.

We asked if the product could at least be switched on for us to view, but received the same response. When we requested assistance from another staff member, they also could not provide much information. We then asked to speak to the manager, but the manager never came to assist us.

I was left wondering — if the store has a product on display, why is there no salesperson who knows about it? As a customer, I made the effort to visit the store and expected proper assistance, not to be told to return another day without any meaningful help.

Very disappointing experience, and I hope the store can improve staff training and customer service.

Good service from Yang at Toa Payoh Courts

Thanks Yang at Toa Payoh Courts for the excellent service

Hi All, Please be carefull with courts and they sales person nowadays they are cheating by selling the extended warranty The salse person would sell the extended warranty telling customers that for whatsoever reasons the item will be repaired or replaced if need to even at customers fault .. so much for empty promises … what the sales person or cashiers tell to you please ask them to highlight in the T&C and counter sign bez End up they throw all the terms and conditions to you when ask for repair.

Furniture department Ms Faridah Ahmad did a good job. Very patient n give me ideas.
Tampines courts I will recommend to my families n friends . Cheers….

Buying things from courts is easy, But if anything happened to Aircon, TV or other items they will make you cry and waste time. Please don’t buy extended warranty or anything from COURTS they are useless and won’t help you.

Bought Daikin aircon single split from Courts installation completed on 21 April, aircon started water leaking profusely on 13 June late night, contacted their installer today and there’s no response, called Courts customer service today they can only arrange repair 2-3 working days (excluding weekends), there is completely no sense of urgency, never get aircon from them unless you have plenty of time to wait for their response.

Had mistaken their male staff wearing spectacles in his 50-60s of age wearing similar blue company t-shirt for the staff at a supermarket at Clementi. Instead of responding in an appropriate and professional public conduct, his gestures and attitude were uncalled for, uncouth and incoherent. He also acted as if he had the prerogative of behaving in that self entitled manner. He also seemed to bear the staff pass of Courts. Sad to see such public conduct of this staff personnel.

Sales staff Faridah at the furniture department deserves a medal. She is very knowledgeable, patient, not pushy and very polite. Even her follow-up of my order was excellent.Very committed staff.
My family will definitely recommend friends to see her if they want to buy sofas. Fortunately we chose to visit the megastore instead of Courts at Tampines Mall.
Staff at Tampines Mall are not that knowledgeable and willing to serve.
Thank you.

Don’t buy courts online. The delivery is terrible. Your item will take forever to arrive. The customer service is also awful. Will not buy from here again.

Last Sunday 20 April 25 we were at Courts NEX enquiring about a trade in of 2 seaters sofa. Ms Bagia Denadu, Departmental Manager was assisting us on this. We managed to purchase a new 2 leather seaters sofa no doubt unable to trade in but she gave us a discount. She is very patience and helpful and go out of
her way to assist us. She always smiling and provides very good services.

We sincerely thanks her.

From
Neo

Dear Sir / Madam,
I would like to express our sincere appreciation and heartfelt thank you to your sales staff - Azahar Harris, Marcus and warehouse team who had served us (self and wife) with great patience and professionalism.
We came to your Courts Megastore Tampines North today (17 April 2025) evening around 6.30 pm to purchase a new refrigerator. Mr Marcus had greet us and offer to assist with our purchase almost immediately. There was no “pushing “ of any brand but instead, we were shown all the brands and models across the floor with cost and factional capabilities for us to make an informed decision which we did happily. Tax Inv 9281000207127.
Due to the urgency of this request (in view of the ongoing festive season) we have requested for the item be sent to us ASAP. Even though the schedule shown was fulled and it was already after office standard hours, Mr Azahar, had gone beyond his duty to personally called and seek the help of your warehouse team to assist and accommodate our request for the delivery be made this Saturday. We finally received this confirmation at around 09.40 pm well after we reached our home which certainly show every effort were made by all to assist us.
Once again well done and thank you so much Courts Singapore 🙏🏻👍🏻
Azman

I bought a new computer on Friday afternoon, 4/4/25, from Orchard Courts. I was served by JJ, who is an excellent asset to your company. He went out of his way to help set up the computer and was very patient, helpful, caring, detailed, effective and professional in all his dealings. After this, he even personally packed up the box, ensuring that I understand the basic care of the computer.

Beware when purchasing from COURTS—their return policy is disappointingly inadequate. I bought Bose Ultra earbuds that had connectivity issues right out of the box, and they asked me to send a video of the problem. Even after I complied, they refused to accept a return and simply said someone would contact me by email in 2–3 working days. In the meantime, I’m stuck with faulty earbuds and no clear timeline for a solution. From my experience, be prepared for a lengthy and cumbersome process if you encounter any issues with a product you buy from them. Go for Shopee, Lazada, or Amazon. They are much more developed.

The cashiers would sell the extended warranty telling customers that for whatsoever reasons the item will be repaired or replaced if need to even at customers fault .. so much for empty promises … courts should monitor what the sales person or cashiers tell to customers . More like a scam . End up they throw all the terms and conditions to you when ask for repair..

Bought online. It is supposed to be delivered by economy delivery which should arrive within 5 working days. 5 working days have passed and the order status has not changed. Seems like a scam, paid for the order and didn't get the item. Buyer beware. Contacted customer service, but there is no sense of urgency and no updates yet regarding my query.

I am extremely dissatisfied with the service I have received regarding the fridge I purchased from Courts, along with the 2+3 years extended warranty. The fridge has quite recently been malfunctioning and is now under Courts’ warranty, yet the handling of this matter has been nothing short of frustrating.

On February 4th, I contacted Courts about the issue, and a technician came on February 7th. The technician replaced the aircon fan the following day. However, after monitoring the fridge for an entire day, it was confirmed that the fridge was still not functioning.

On February 10th, the technician returned and confirmed that the fridge was beyond repair and would require further action. He assured me he would update Courts, yet I received no follow-up either from Courts or the technician. Despite calling Courts every single day, I was met with the same response that the matter was “pending technician review.”

On February 14th, another technician contacted me via WhatsApp, asking when they could inspect the fridge again. I responded promptly, yet there was no further communication or update from Courts. On February 21st, the technician called to inform me that Beko would inspect the fridge again. Beko arrived the same day, confirmed that the fridge was beyond repair, and noted visible mold inside the fridge. Despite this, there was still no update from Courts.

It is absolutely unacceptable that after nearly three weeks, I am still being told that my case is “pending technician review.” Is it now my responsibility to chase the technicians daily? Why is Courts not fulfilling its duty to resolve this matter efficiently?

Furthermore, Beko technicians have confirmed that they did not receive any communication from Courts regarding their review. When I purchased the fridge, they kept pushing us to buy the extended warranty, yet when it comes time to claim, I am subjected to unnecessary delays and multiple technician reviews.

I even visited Courts in person to seek a resolution, but the staff were dismissive and unhelpful. They instructed me to send an email, but no further assistance was provided. They just simply walked away.

This situation has been incredibly frustrating, and I am extremely disappointed with the lack of communication, the blatant disregard for customer satisfaction, and the slow handling of my warranty claim. It has now been almost a month without a functioning fridge, and I am demanding immediate action to resolve this matter.

Served by Mr Harry hao bought a hair dryer n shaver from him he did explained clearly n very patient with our questions deserved a compliment from me . Well done Harry 👍 . Next visit hoped to be served by u again

Ordered printer, selected delivery date on 1-Feb-2025. No news on the delivery till I call them to check out and they said Ninja Van have not yet pick up. Do have the courtesy to inform customer if the delivery cannot make it on the date so that at least they can make plan for the day.

What is the purpose of selecting a delivery date?

Very disappointed.