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Ordered on 17 th June 26 in quick delivery at 3 pm . App shows delivery time of 4.35 pm . It wasn’t delivered neither any message from JioMart about what is happening to the order . No direct contact with customer care available or possible. Today after raising a complaint on chat box I went and saw on the app it shows the order cancelled as the products are not available . Pathetic ! This has been repaeatedly happening and with no remorse from the management . The company is doomed ! Take it from me ! A company which cares least for its customers can’t survive in today’s market !

Order Id- JM6A3261F60165FF0FA4

Still not delivered nor refunded me
you people bluffing with customers
Better to go in roadside and start begging
Jiomart shameless 👎

Mene Treadmil 60 mangaya vo pahle se hi damage aaya complain bhi kiya par koi bhi satisfied javab nahi aaya ye sirf fraud company he inse sabhi savdhan rahe Diffect damage me ye log dhyan nahi dete he inke khilaf consumer Cort or police fir hi sahi marg he

Terrible service and unfulfilled delivery commitments!
I am extremely disappointed with JioMart's service. I placed an order which was guaranteed to be delivered by June 8th. Today is June 16th, and I still have not received my product. A delay of over a week without proper communication or resolution is completely unacceptable. This is an incredibly frustrating and disappointing experience as a customer. This issue needs to be addressed immediately by their management. I really do not recommend shopping here if you expect reliable delivery.

I had ordered items on jiomart on 13 Jun 2026. But till I have not received my items. I called customer support 1800 890 1222 four times since yesterday and I get a standard answer 'Don't worry madam your order will be delivered as soon as possible'.

I am neither getting my items nor able to cancel the order. I had placed the order for groceries and vegetables which were needed urgently hence I had ordered through the so called 'quick' option. Since didn't get the items I have managed to buy them through alternate source. So kindly cancel the order and refund my money. Unlike other similar apps your jiomart is not returning the items if not delivered. I don't understand the purpose. If you confirm that you cannot refund the money. I will think that I have paid towards charity. Now I understand how some people are making money and becoming big shots

This is the very bad online service! Today I order 1. Icecream & some colddrink order came already my location but they not stand 2 min he jst came and once calling me and he is leave directly cancel my order! But I already pay online.

Jiomart’s home delivery is a joke.
They call it Quick and update a 20-30 mine ETD and goods are not delivered for hours.
I escalated twice before and finally my orders were delivered after a 5-6 hour delay.
My last order was placed on Jun 10th with an ETD 4:05 PM. It is now past 11:45 PM and still no sign of my order despite several escalations.
Customer support has been unreachable.
The delivery is equally horrible. All items are just dumped into a blue garbage bag kind of plastic and delivered in really bad condition.
Another issue I encountered is that items are listed with a higher price on the app while the delivered items have a lower printed MRP.
Reliance really needs to up its home delivery game or just stop it altogether if they are unable to manage it.

Worst experience ever. If they cant deliver quickly then why add the option. Their customer service is shittier than shit. Ordered twice. This time it was showing to deliver at 9;15pm its next day 10am now. Wtf, its good thing i didnt prepay.

I placed the order at 4 pm but it is 6:18 now and the order has not been delivered yet and the delivery timing is showing as 5:28, very bad service

Dear Team,
I am extremely disappointed with the lack of resolution regarding my return request.
22 May: Order was delivered, and I placed a return request on the very same day as the product received was damaged.
27 May: I contacted customer care and was informed that the issue would be resolved within 2–3 days.
28 May: Since no action was taken, I raised the matter again through an Instagram comment, following which a complaint number was generated.
Despite multiple follow-ups, I have still not received any resolution, replacement, refund, or pickup update.
It has now been several days, and ₹6,000 of my hard-earned money is blocked against a damaged product that I cannot use. Such delays are unacceptable and do not reflect a customer-centric approach.
I request you to:
Arrange an immediate pickup of the damaged product.
Process the refund/replacement without any further delay.
Provide a written update on the status of my complaint.
If this matter is not resolved promptly, I will be compelled to escalate it through the appropriate consumer grievance channels.
Looking forward to an immediate resolution.

"Hidden charges lagana aur phir refund na dena customer ke saath fair nahi hai. Order ke waqt ₹30 charge ki koi clear information nahi di gayi thi. Disappointed with the service."

"Hidden charges liye, bill/invoice nahi diya aur refund bhi nahi kiya. Customer service se nirash hu."

One of the worst experiences ever of shopping online. Once you place the order and make the payment then you have to sit and pray that the order gets delivered. If delivered you are lucky if not then YOU HAVE TO FORGET YOUR MONEY. JioMart has only 1 option of cancelling the order and that is when the delivery agent comes at that time you have to reject the order. But the real problem is the agent will never come and you can never cancel the order and if you cannot cancel the order then you will never receive your refund. JioMart has no other options for refund. SO WE NEED TO PRAY AFTER PLACING THE ORDER THAT THE DELIVERY HAPPENS OR ELSE AS THERE TAG LINE GOES SABKA SAPNA MOOTHI MAIN APNA.

Worst app making fool of people's money

Don't have cancellation window they are not delivering my parcel has been more than 24 hrs nor they are cancelling it not even refunding my money.

Supervisor are useless app is useless

The “quick service” of JioMart is pathetic. Yesterday i was in need of batteries and I ordered in “Quick” and it was showing that it will come by 11:09 pm. But I could not get it and waited till 12, today morning status is showing the same and when i asked in help service they are saying it will come by 10 Am today.
Very unprofessional… it was scheduled yesterday night but coming today and no sorry from there side. My experience is that you should stop your “quick” service and once you actually ready to launch then only start this service. This is 3 time I am struggling with quick service.

Recently I have been using jiomart since a month to buy groceries
The packaging team almost packs damaged goods and near expiry or expired items
Jio mart is like clearance concept is what I feel
In my previous order I got very pissed bcz
1. Falahari packet of snacks had lost its integrity...the air had gone means if I open the packet the snack would be soggy
2 . Wrong picture depiction of packet colour orange appears as red

dissatisfied I went to jiomart n my mood was not correct due to continuous bad service from jiomart and I yelled at executive telling why u pack spoilt products

His attitude was in next level
He threw the product

Again makes me think that we rather go and get goods than order since those people pack for someone else won't show concern regarding expiry date , quality etc
Putting whole purpose of jiomart in question

“Shopping on JioMart was such an adventure 😍
Ordered groceries, got patience lessons for free. Delivery timing was so mysterious even Sherlock Holmes couldn’t solve it. Customer support replied like they were on vacation. Truly a thrilling experience, would recommend to enemies only 👍”

Jio se kuch mat mangvao bhai 🤡
Return policy likh ke bas ullu banate hai saale…
Product return hi nahi hua, customer ko ghumaate rehte hai 😤
Pehle “easy return” bolenge, baad me support गायब 🚮
Seedha scam jaisa feel hota hai… chor hai saale

Very bad service I waste my 4000 rupee. Customer care said we can’t do anything if your product is damaged or not working. Suggest everyone don’t use jio mart app very bad and poor service. Isse acha ye app hota he nhi to acha tha. If any senior read the feedback so please contact me 9639898224, otherwise I know very well your customer dealing is third class,

Today about at 10.30 am I ordered some items but till 3.20 pm it was not delivered inspite of many reminders.Aso the order is not going to be cancelled.More over when I called customer care number they weren't able to receive the same.

The worst site I have ever come across in my last 30 years use. Few things:
1. Wish list disappear many time.
2. Search (eg nandini goodlife" never take you any where.
3. Saved credit card even after expiry of that card cannot be removed even by customer care!