I purchased my daughter's dress for her sweet sixteen. The quality was amazing, pricing reasonable, and after a hard time searching for dresses in her size finding couture candy was such a relief. Del... Ver mais
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Unfortunately I did not read the return policy. Buyer beware…I thought I had 30 days but you only have 5. I ordered two sizes - they both require significant alterations. Now I’m stuck with two dre... Ver mais
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So happy we found an amazing dress and it was even more gorgeous in person! The quality was absolutely beautiful and the fit, perfect! We were surprised with how prompt shipping and delivery was. Gave... Ver mais
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I would highly recommend CoutureCandy if you are looking for a high quality dress for special occasions. After going to several bridal stores and being highly disappointed in their selections of what... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Couture Candy is a trusted online fashion retailer specializing in authentic designer dresses for formal events, including prom, weddings, black-tie occasions, pageants, and evening wear. We curate a wide selection of 100% genuine designer gowns from well-known international and U.S. brands, offering styles for every body type, budget, and occasion. Founded in the United States, Couture Candy serves customers worldwide through a secure e-commerce platform, with transparent pricing, detailed product descriptions, and clear sizing guidance to help shoppers make confident purchasing decisions. Every item sold on our website is sourced directly from authorized designers or official distributors — we do not sell replicas or counterfeit products. We understand that ordering formalwear online requires trust. That’s why we prioritize accurate listings, responsive customer support, and reliable shipping, while clearly communicating our policies on delivery timelines, final-sale items, and designer-specific return terms. Our team is committed to assisting customers before and after purchase to ensure a smooth shopping experience. Thousands of customers choose Couture Candy for milestone moments such as proms, weddings, galas, and special celebrations. We value honest feedback and continuously use customer reviews to improve our service, website experience, and fulfillment processes. At Couture Candy, our goal is simple: to make luxury fashion accessible online while delivering authenticity, transparency, and dependable service.
Informações de contacto
4050 W. Sunset Road, Suite H – Dock Door 25, 89118, Las Vegas, Estados Unidos da América
- (855) 445-8601
- cs@couturecandy.com
- www.couturecandy.com
3,8
Bom
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely beautiful quinceañera dress
Absolutely beautiful quinceañera dress. Only thing I didn’t like was that I paid for express shipping and was not followed through.
13 de fevereiro de 2026
Opinião espontânea
Resposta da CoutureCandy.com
We appreciate your review. Expedited orders are processed within 48-72 hours and shipped with a 3-day delivery estimate. We regret any inconvenience this may have caused.
I wasn't sure about the return and…
I wasn't sure about the return and store credit part at first, so before ordering I asked their support and it made sense. No back and forth, just straight answers. Shout out to Maria for explaining it to me thoroughly.
10 de janeiro de 2026
Resposta da CoutureCandy.com
Thank you so much for your kind words! We’re glad our return and store credit policy was clear and helpful. We’ll be sure to pass your shout-out along to Maria—she’ll be thrilled to hear it. We appreciate your support!💛
Quality of dress is great
Quality of dress is great, dress is just as pictured online, good pricing. Beautiful!
11 de fevereiro de 2026
Opinião espontânea
Resposta da CoutureCandy.com
Thank you for your lovely feedback! We're so happy you loved the quality and pricing. Enjoy your beautiful dress!💛
Great experience
Great experience. The dress is beautiful. Delivery was fast. I highly recommend it!
1 de fevereiro de 2026
Opinião espontânea
Resposta da CoutureCandy.com
We’re so happy you had a great experience! Thank you for sharing your thoughts. We’re glad you love the dress and that the delivery was quick. We appreciate your support!
Beautiful dress
Beautiful dress. Very well crafted and it arrived much sooner than expected.
12 de janeiro de 2026
Opinião espontânea
Resposta da CoutureCandy.com
Thank you so much for the wonderful review! We’re thrilled that you’re happy with the dress and that it arrived ahead of schedule. Your satisfaction means a lot to us!
I haven’t received my dress yet
I haven’t received my dress yet, I texted them January 26 via email where they were very cooperative. I made sure to ask them all the needed questions before purchasing. Main concern was it coming in on time. I live in Hawaii and they specifically said 48-72 hours for processing and 2-4 days for shipping. Today is February 4 it should’ve been delivered by yesterday. I have been pressuring them, to complete my purchase. On February 2 they said the dress was processed by their “processing team” and waiting for my tracking number… GREAT. But now February 3/4 they’re saying my dress is being processed and I’ll be sent my tracking number when it’s prepared. I feel like I’m talking to an ai. It scares me but I took all precautions and screenshots. If my dress doesn’t come in in time, correct dress, right size, and no damage… I will do whatever it takes to shut this website down once and for all. I advise the couture candy team to really pinpoint my order. Then I’ll put in a better review.
4 de fevereiro de 2026
Opinião espontânea
Resposta da CoutureCandy.com
We completely understand your frustration and apologize for the inconvenience. Your dress is on its way to our warehouse and is expected to arrive on February 6. Once it’s processed, we’ll ship it to you right away, ensuring it’s the correct size and in perfect condition.
Thank you for your patience
$640 Jovani gown for $265
My daughter found a prom dress for $640 in a local store. I bought the dress from Couture Candy for $265. It came within a matter of days, direct from the designer in New York. I would definitely order from them again.
27 de janeiro de 2026
Opinião espontânea
Resposta da CoutureCandy.com
Thank you for sharing your experience! We’re so glad the dress arrived quickly and that you were happy with both the price and quality. We’d love to serve you again soon!
Easy process - Beautiful Dress!
Search and order process was so easy! Dress came quicky and is gorgeous!
21 de janeiro de 2026
Opinião espontânea
Resposta da CoutureCandy.com
Thank you for the lovely feedback! We’re so happy to hear you loved the dress and had a smooth shopping experience.💛
Great Fit and Quality
My daughter absolutely loved the color and style of the dress! The fit is perfect and flatters her figure beautifully. The material is well made, and the quality exceeded our expectations. A stunning dress at a fantastic price!
3 de janeiro de 2026
Resposta da CoutureCandy.com
Thank you so much for your wonderful feedback! We’re thrilled to hear the dress fit perfectly and exceeded your expectations. So happy your daughter loved it!💛
Great customer service and…
Great customer service and communication during the return and repurchase of a gown. Will order again in the future.
2 de janeiro de 2026
Resposta da CoutureCandy.com
Thanks so much for the lovely review! We’re happy to hear the return and repurchase process went smoothly, and we truly appreciate your trust. We can’t wait to assist you again on a future order!
Customer service Rep was very helpful…
Customer service Rep was very helpful and was able to resolve my issue on the first call.
3 de janeiro de 2026
Resposta da CoutureCandy.com
Thank you so much for your kind feedback! We're thrilled to hear that our customer service rep was able to assist you and resolve your issue quickly. We truly appreciate you taking the time to share your experience, and we're here if you need anything else!
I never receive the dress or refund
2 de janeiro de 2026
Resposta da CoutureCandy.com
We sincerely apologize for the inconvenience with your order (#130110) and completely understand your frustration. We’re actively working on resolving your issue and will provide you with an update as soon as possible. Your patience is greatly appreciated, and we’re committed to ensuring this is addressed promptly. Thank you for your understanding.
Order my daughter’s prom dress it…
Order my daughter’s prom dress it arrived very quickly and in good condition she is very happy which means I’m happy!
1 de janeiro de 2026
Resposta da CoutureCandy.com
Thank you for trusting us with such a special moment. We’re delighted your daughter loved her prom dress and that it arrived just in time!💛
Dress was Perfect
Dress was Perfect! Exactly as pictured and true to size! Ordering online is always worrisome but this was a fantastic experience.
1 de janeiro de 2026
Resposta da CoutureCandy.com
Thank you so much for your kind feedback! We’re delighted the dress fit perfectly and that your online shopping experience was smooth and enjoyable.💛
That your policy sucks
I received a dress when I was out of town. And your policy is 72 hours to report and issue . I couldn’t do it on that time frame cause I was in Vegas for the holidays . The dress doesn’t fit it came with the security tag . So I’m out over $500 the dress still has the tags . Will never buy from you guys again .
24 de dezembro de 2025
Resposta da CoutureCandy.com
We’re truly sorry for the frustration this caused, especially with such an important occasion. Your order was delivered on Dec 24, and you reached out on Dec 28 after returning from holiday travel. You let us know the dress arrived with the security tag attached and that once it was removed, the dress did not fit as expected.
Although a return or exchange wasn’t possible, we did issue a 15% refund as a courtesy. We regret that this experience did not meet your expectations and appreciate your feedback.
Poor customer service
I ordered the dress Jovanni 44848 and paid extra for the 3 day delivery. I placed the order on December 29, 2025. The dress arrived on January 8, 2026. I called to Coture customer service and it was very unprofessional the way the situation was addressed. I had a wedding in Guadalajara and I had to buy another dress. I travel to Guadalajara on January 6. I do not need the dress anymore and 10% of the value of the dress will be charged to returned even though I paid extra to have it delivery in 3 days. Ridiculous
31 de dezembro de 2025
Resposta da CoutureCandy.com
We understand your frustration and sincerely apologize for the inconvenience. Your order (130066) was processed and shipped according to our usual timeline, with delivery completed on January 7, 2026. If you have any further questions or concerns, please feel free to reach out—we’re here to help.
Your customer service after purchase…
Your customer service after purchase and your return policy is horrible. I will never even try to use your website and I'll let all my friend and family know about you.
23 de dezembro de 2025
Resposta da CoutureCandy.com
We’re truly sorry for any frustration you’ve experienced. While the item isn’t eligible for return, we’re offering a 10% rebate on your original payment as a gesture of appreciation.
Thank you for sharing your feedback, and we hope to better serve you in the future.
I felt like they weren’t friendly and…
I felt like they weren’t friendly and constantly kept trying to take 20% off as a penalty for everything. Very unpleasant shopping experience. I wanted to exchange for a diff size and they just were so rude about it.
30 de dezembro de 2025
Resposta da CoutureCandy.com
We understand how frustrating returns can be and are sorry for the inconvenience you experienced. Our team worked to ensure your return and exchange request was handled according to our process. Your feedback is appreciated and helps us improve.
Got a wrong item
29 de dezembro de 2025
Resposta da CoutureCandy.com
We apologize for the mistake with your order. Thank you for returning the incorrect item — we're working to ensure you receive the correct dress.
Resposta da CoutureCandy.com
Thank you for sharing your experience. We’re delighted to know the dress met your expectations and arrived promptly. Your feedback is truly appreciated.💛
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