The perfect fragrance , “Pure White “ After taking your time, having a close clean shave ,,, leaving you feeling invigorated, The application of “Pure White” is the perfect combination to the star... Ver mais
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Ich trage seit Jahren mit großer Begeisterung die Düfte dieses Hauses. Sehr guter Service und schneller Versand. Bin bisweilen stets zufrieden gewesen. Die Produkte (auch Zubehör) sind weiterhin... Ver mais
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The service from the company was excellent however the product was poor, extremely poor. I paid £310 for 100ml of "luxury brand" Creed Aventus, that in my opinion was £300 too much. The scent smelled... Ver mais
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This is the perfume I use on a regular basis and I keep coming back to it because I really like how it smells. It has a pleasant, elegant scent that works well for everyday use without being too overp... Ver mais
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Informações sobre a empresa
Informações de contacto
Mount Street 99, W1K, London, Reino Unido
- www.creedfragrances.co.uk
3,5
Aceitável
464 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Extremely poor customer service
Extremely poor customer service. Lost parcel delivered by Royal Mail. Wouldn’t choose to shop with them again. Have asked Amex to dispute this as the customer service is non existent. Asking me to wait for another 10 days after already waiting 10 days for something that should have been delivered within 48 hours.
21 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Hello,
Thank you for sharing your thoughts with us. We are truly sorry to hear about your recent experience, and we fully understand the frustration this has caused. At The House of Creed, we pride ourselves on providing an exceptional service, and it is deeply regrettable that we did not meet our usual high standards on this occasion.
We sincerely apologize for the unfortunate issue with Royal Mail and the delay in receiving your parcel. Please rest assured that we are committed to resolving this matter as swiftly as possible. To assist you further, kindly contact us at customerservices@creedfragrances.co.uk with your order details, and we will investigate the situation with the utmost urgency.
We truly appreciate your understanding and the chance to restore your confidence in our service.
Kind regards,
Creed Fragrances UK Customer Care Team
Ich habe einen offensichtlichen Fake…
Ich habe einen offensichtlichen Fake erhalten. Der Support ist erst hilfreich gewesen und antwortet aber nicht mehr. Wie es aussieht, ist das Lager in Polen, die haben ein Problem. Viele Leute hier bekommen ihre Ware einfach gar nicht und ich habe einen Fake bekommen. Sagt mal, checkt ihr eigentlich da was?
31 de outubro de 2025
Opinião espontânea
Disappointing service
I bought a bottle of there aventus on Thursday and paid extra for next day delivery because I needed it delivered for the weekend as it was for a special occasion.
it was ordered well before the cut off time for the order to be delivered Friday.
i then had a email from DPD which is there delivery partner and they were saying Monday delivery.
I got in contact with creed customer services who told me they would look into this being a later delivery than was promised and they were going to get in contact with DPD to re schedule the delivery to make sure I received the delivery Saturday but still never received it until Monday!!.
The customer services advisor told me she was going to take this to her managers to get it prioritised as urgent but nothing seems to have been done about it.
I asked to be kept in the loop and for them to contact me to confirm everything she said would be done actually was happening but never heard anything back, just feel I was fobbed off!!.
The package was sat in the local DPD delivery warehouse from Friday to it going out for delivery Monday morning.
Just want to say if its a urgent delivery your needing then don't rely on creed to make this happen as you will only be disappointed with the service.
Not a good service for such a expensive item from what is supposed to be a premium company, I'm a first time buyer and on the back of all this hassle and disappointment and upset I doubt I will be back for a second purchase.
13 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Dear Kenny,
Thank you for sharing your feedback. We sincerely apologise for the delivery issues you experienced with your Aventus order. While we shipped it on time as requested, it appears there was an operational delay with DPD that led to the missed delivery date.
We understand the frustration this caused, especially for such a special occasion, and regret that our follow-up did not meet your expectations. Please contact us at customerservices@creedfragrances.co.uk with your order details, and our Customer Care Manager will personally look into this matter and reach out to you directly.
We value your feedback and hope to restore your confidence in our service.
Kind regards,
Creed Fragrances UK Customer Care Team
Really disappointed as a long term…
Really disappointed as a long term customer.
I have been buying Creed aftershaves for over 20 years and have been happy with many different fragrances over the years including Millesime, Vertivier, Silver Mountain, Irish Tweed etc. In more recent years I have settled on Creed Aventus as it really is a beautiful smell. I use a couple of 100ml bottles a year and have always been happy...until now. I purchased 2 x bottles from the Creed counter in Duty free. However on returning home and opening the bottle there is absolutely no doubt in my mind that the fragrance simply is not as strong as previous bottles I have had. So obviously disappointed I contacted customer services to find out why this might be only to be fobbed off and told I had to contact the duty free company that sold me the bottle (even though it was an official Creed counter) Of course i have not received any reply. I appreciate that my contract is not with Creed direct, but with the re-seller, but having been in business many years I am amazed that a company and brand like Creed can be so unhelfpful to its loyal customers like me. I think its popularity in recent years has probably lead to complacency which is really sad. I also contacted them on social media, again no response. So I am now left with 2 bottles of Aventus, one of which simply is not as strong as previous bottles i have had. The other remains unopened.
I suppose i might now get a response due to the bad review I have given Creed on here, but its certainly not the way i think the issue should have been handled.
17 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Dear Jon,
Thank you for taking the time to share your feedback. We are genuinely sorry to learn of your disappointment, particularly as a long-standing and loyal admirer of the House of Creed. Your continued support over the years means a great deal to us, and it is truly regrettable that your recent experience with Aventus did not meet the high standards you have come to expect.
We fully appreciate your frustration regarding the difference in strength between bottles and the difficulty you have encountered in obtaining assistance. While purchases from duty-free counters are facilitated by third-party retailers, we remain committed to helping our customers whenever possible. Our Customer Care Manager would be pleased to work with you directly to ensure you receive the appropriate support and resolution. Please contact our team with your purchase details at customerservices@creedfragrances.co.uk, and they will be in touch personally.
We greatly value your feedback and hope to restore your confidence in the House of Creed.
Kind regards,
Creed Fragrances UK Customer Care Team
Beautiful
Beautiful, quality perfume that makes me feel so good.
The staff at Creed are so caring and efficient.
I would recommend always opt to pay for express delivery rather than the free Royal Mail option to ensure you receive your purchase.
13 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Dear Victoria,
Thank you for your wonderful review. We are delighted to hear that our fragrance brings you joy and that your experience with our team was both caring and efficient. Your recommendation regarding delivery is greatly appreciated and will be helpful to others considering their options.
It is always our pleasure to ensure that every aspect of your experience with the House of Creed is as exceptional as our creations. Should you require any assistance in the future, please do not hesitate to reach out as we would be delighted to assist you.
Kind regards,
Creed Fragrances UK Customer Care Team
This review is ONLY for the Green Irish…
This review is ONLY for the Green Irish cologne. I am a big fan of Creed, but this one in particular is just not good. Wears off in an hour or less and just does work as any of the other fragrances.
In response to creedfragances. AS mentioned, I am a big fan of Creed, and I actually have them all (seriously ALL), and the Green Irish is just not for me. Could it be me? Then again, the others work just fine and last longer. Maybe I got a bad one since it seems they are all handcrafted. LOVE Creed and I will continue using it except for the one mentioned.
13 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Dear Luis,
Thank you for sharing your thoughts regarding Green Irish Tweed. We greatly appreciate your loyalty to the House of Creed and your honest feedback. We understand that every fragrance interacts uniquely with each wearer, and we regret that this particular scent did not meet your expectations in terms of longevity.
Your input is invaluable to us as we continue to craft our creations with the highest standards. Should you wish to explore other fragrances in our collection that may better suit your preferences, our Customer Care team would be delighted to provide guidance and recommendations.
Kind regards,
Creed Fragrances UK Customer Care Team
I bought a bottle of Creed Aventus from…
I bought a bottle of Creed Aventus from a John Lewis store which is provided by Creed Fragrances UK but John Lewis refuse to help. - It smells nothing like it use to or is suppose to.
Creeds response is there nothing they can do.
This was my first purchase of my own bottle of aventus and will be my last. Paying a premium of £300+ and the service is like this?
I hoped for better
2 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Dear Jonathan,
Thank you for taking the time to share your experience with us. We are truly sorry to learn of your disappointment, particularly as this was your first personal purchase of Aventus. Your expectations are very important to us, and we regret any frustration this situation may have caused.
We value your feedback and are here to assist. While John Lewis is the point of sale for your fragrance, our Customer Care Manager can work with you directly to ensure you receive the appropriate support and resolution. Please contact our team with your purchase details and contact information at customerservices@creedfragrances.co.uk, and they will be in touch personally.
Kind regards,
Creed Fragrances UK Customer Care Team
Dear Creed Team
Dear Creed Team, I wanted to express my heartfelt thanks for hand-selecting me to trial your beautiful fragrances. As a long-standing customer, I was absolutely delighted to receive the complementary samples unexpectedly today, what a wonderful surprise! I recently purchased Sublime Vanille, which has quickly become a new favourite, but Royal Princess Oud, Eladaria, and Aventus for Her remain timeless staples in my collection. Your craftsmanship and attention to detail never fail to impress me, and this thoughtful gesture has made me feel even more connected to the Creed family. Thank you once again for your generosity and for continuing to create such exquisite scents.
8 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Dear Crystal,
Thank you for your kind message. It is truly a pleasure to know that the samples arrived as a welcome surprise and that they brought such joy to your day.
We are honoured to accompany you on your fragrance journey, and we are pleased that the gesture enhanced your experience with our creations. Should you ever require further assistance, please do not hesitate to contact us.
Kind regards,
Creed Fragrances UK Customer Care Team
Diffuser glass vial replacement
Unfortunately my Creed leather wrapped diffuser vial was damaged and I needed a replacement. Despite the product having been discontinued, I reached out via LinkedIn and the Creed team sourced a replacement. Very grateful I can continue to use such a beautiful product.
10 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Dear Dominik,
Thank you for taking the time to share your experience with us. We are truly pleased to know that our team was able to assist you in sourcing a replacement for your leather-wrapped diffuser vial, despite the piece having been discontinued.
Your appreciation means a great deal to us. Should you ever require further assistance, our team remains at your service.
Kind regards,
Creed Fragrances UK Customer Care Team
Creed use to be good in every aspect
Creed use to be good in every aspect, however I recently ordered a perfume £265.00 and paid extra for next day delivery? All done well before the 1pm cut off time, perfume was for a special occasion ? Now ruined as no delivery came. Please don’t waste your money on next day delivery as it’s a gamble on whether it arrives or not. Very disappointed and probably will never use creed online again .
7 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Hello,
We are very sorry to hear about your recent experience and understand how disappointing this must have been, particularly when your order was intended for a special occasion. This is not the level of service we strive to provide.
Our team would appreciate the opportunity to look into what happened and resolve this directly. Please contact us at customerservices@creedfragrances.co.uk with your order details, and our Customer Care Manager will personally be in touch.
Thank you for bringing this to our attention. We truly appreciate the opportunity to put things right.
Kind regards,
Creed Fragrances UK Customer Care Team
I absolutely love Creed fragrances
I absolutely love Creed fragrances — the scents are incredible and truly unique. Every product I’ve tried smells amazing and lasts beautifully throughout the day. Their customer service team was also fantastic — super helpful and quick to provide a solution when I needed assistance. Overall, my experience with Creed has been excellent, and I’d highly recommend their products to anyone who appreciates high-quality, luxurious fragrances.
6 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Hello Chloe,
Thank you so much for your wonderful feedback. We are delighted to hear that you enjoy our fragrances and that our Customer Care team provided you with a positive experience. Your kind words mean a great deal to us and will be shared with the wider team.
If you require any assistance in the future, please do not hesitate to contact us as we would be more than happy to help.
Kind regards,
Creed Fragrances UK Customer Care Team
Eine bodenlose Frechheit
Eine bodenlose Frechheit, Produkt bezahlt! Lieferung nicht gekommen!! Überlege Rechtliche Schritte! Ein Wahnsinn .. Auf die Frage wann ich das Produkt bekomme .. wir leiten es weiter und können es nicht sagen ..wenn nicht bekommen sie den Betrag zurück!! Warte jetzt 4 Wochen und bekomme immer nur die selben fadenscheinigen Chat Antworten! Nie wieder bei dieser Abzockerbande!! Geld werde ich einklagen und überlege das in die Zeitung zu geben damit Leute gewarnt sind!!!
5 de novembro de 2025
Opinião espontânea
Fab fab fab
Excellent customer service and incredibly quick delivery! Fabulous experience all around.
4 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Hello Felicia,
Thank you for your kind feedback. We are so pleased to hear that you were happy with the service and delivery experience, and we hope you are enjoying your order. It is wonderful to know that our efforts have made a positive impression, and we will ensure your comments are shared with the team.
Please do not hesitate to contact us in the future should there be anything we can assist you with, we are always more than happy to help.
Kind regards,
Creed Fragrances UK Customer Care Team
Excellent customer service experience
I’m very happy with how the House of Creed handled my issue. Their prompt response and outstanding service reflects the brand’s commitment to customer satisfaction.
3 de novembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Hello,
Thank you for your kind words. We are delighted to hear that your experience with our Customer Care team was a positive one, and that their support reflected the level of service we strive to provide.
Should you require any assistance in the future, please do not hesitate to contact us, we would be delighted to help.
Kind regards,
Creed Fragrances UK Customer Care Team
Qualita' scaduta !!!!!!!
Dopo 15 minuti non si sente piu' nulla !!!!!!!!!!
Non ha piu' la persistenza di una volta.
Molti amici che lo usavano non lo usano piu'.
Hanno alzato i prezzi e abassato (molto) la qualita'!!!!!!!!!
2 de novembro de 2025
Opinião espontânea
Terrible customer service
Ordered aftershave for a gift, seems it has gone astray within Royal Mail system. Whilst I appreciate Creed haven’t caused the issue, their customer service was generic, uncaring and dismissive.
Catch yourselves on and look after your customers
Samantha
31 de outubro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Hello Samantha,
We are truly sorry to hear of your recent experience and the disappointment this has caused, especially when you were awaiting a special gift. While the delay appears to have arisen within the Royal Mail network, we fully understand how frustrating this must have been and regret that our communication did not reflect the high standard of care we strive to provide.
Our team would appreciate the opportunity to resolve this directly. Please contact us at customerservices@creedfragrances.co.uk with your order details, and our Customer Care Manager will personally be in touch.
We appreciate you sharing your experience and are committed to resolving this for you.
Kind regards,
Creed Fragrances UK Customer Care Team
The most luxurious scents
Iv been using Creed now for almost 10 years!!. In that period my deliveries have been 100% accurate free from damage and always upto date with the delivery schedule.
Customer services has been outstanding and i cannot recommend them highly enough!!
Long may the excellent outstanding service continue
30 de outubro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Hello Ryan,
Thank you for taking the time to share your thoughtful review and for being a loyal House of Creed customer for almost a decade. We are delighted to hear that your experience with our fragrances, deliveries, and customer care has been so positive.
It is always our aim to provide the highest standards, and your kind recognition means a great deal to us. We look forward to continuing to provide you with the exceptional service and experiences you have come to expect from Creed.
Kind regards,
Creed Fragrances UK Customer Care Team
As a long term user of Creed Aventus I…
As a long term user of Creed Aventus I have to say Creed went the extra mile to ensure that I received samples of Oud Zarian and Absolu Aventus. I have purchased bottles of both as I loved them. Thank you to Mary-Lisa at Creed UK for the excellent service.
24 de outubro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Hello M,
Thank you for taking the time to share your experience with the House of Creed. It is a pleasure to hear that our team was able to assist you with such ease.
We are delighted that you have enjoyed your experience discovering Oud Zarian and Absolu Aventus and they are now part of your Creed collection.
It would be our pleasure to assist you again, should you need anything further.
Kind regards,
Creed Fragrances UK Customer Care Team
Many thanks to Melissa & Anastasija for…
Many thanks to Melissa & Anastasija for the great customer support and service! :)
I recieved a damaged product and they gave me the choice for a either a refund or new item 🙏🏻
10 de outubro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Hello Mohammad,
Thank you for taking the time to share your recent experience.
We’re delighted to hear that Melissa and Anastasija were able to assist you with such care and ensure everything was swiftly resolved.
It would be our pleasure to assist you again, should you need anything further.
Kind regards,
Creed Fragrances UK Customer Care Team
Einen geöffneten Flacon erhalten. Erstattung bleibt noch aus
Einen geöffneten Flacon erhalten. Der Inhalt wies darüber hinaus noch Sedimente auf. Es dürfte sich somit entweder um eine Fälschung oder um ein Muster Exemplar gehandelt haben. Bei Rücksendung wurde ich hinsichtlich der Erstattung des Kaufpreises und der Portokosten hingehalten und immer wieder gebeten, Reklamation erneut über verschiedene Kanäle (Homepage, PayPal..) einzureichen. Nie wieder!!!
25 de setembro de 2025
Opinião espontânea
Resposta da Creed Fragrances
Liebe/r Alexey,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Es tut uns sehr leid, von Ihrer kürzlichen Bestellung zu hören. Wir würden uns freuen, wenn wir die Angelegenheit weiter untersuchen und das Problem für Sie lösen könnten. Bitte wenden Sie sich unter Angabe Ihrer Bestellnummer und aller relevanten Details an unser Team unter IngenuityCustomer.ServiceRequests@thehutgroup.com.
Wir freuen uns darauf, Ihnen weiterhelfen zu können.
Mit freundlichen Grüßen,
Creed Fragrance Kundenservice
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