Crest Nicholson Opiniões 

Been in our crest House for 3 yrs on the Tadpole Garden estate in Swindon , for 3 yrs or more the roads and footpaths have not been resurfaced beyond the initial work and delays upon delay mean the adoption of the roads has not taken place. 3 yrs of trips hazards broken alloy wheels the list goes on , if there was a minus I wouldn’t have given a one star report, crest aware of this from last year when it was highlighted yet it’s come to a standstill

If Crest Nicholson are typical of “new build” house builders, which I believe they probably are then I would advise prospective buyers to seriously consider a decision before signing on the bottom line.
I have lived on the Ackender Hill development, which I must say is a lovely place to live (with lots of potential to build quality houses) for just over two years now and after getting over the initial excitement and optimism of buying a new home the reality quickly set in. After arranging for an independent snagging survey shortly after moving in, we were presented with close on 25 pages of snagging, ranging from what are considered to be minor, easily rectified issues relating to the property just settling down, to more serious faults such as:

Fence posts that were so loose that one firm push would have caused some of the fence to fall over.

All fourteen internal doors needed to be replaced due to water ingress, and distortion (presumably as a result of poor storage).

Door frames needed to be squared up and adjusted, due to doors not latching properly.

Visible scrim marks on ceilings and walls.

Tile spacers protruding from tile work.

Gloss paintwork, complete with run marks, which looked as though it had been applied while someone was pushing a broom around.

Extremely poor brickwork to the garage wall, which eventually was rendered over to cover the poor finish.

I could go on but all of these issues were addressed within the first 140 days to varying degrees of success.

Unfortunately, after giving Crest at least 3 opportunities to fix some of the faults I lost the will to live and did it myself.
My experience is that once the first 140 days are over they seem to suffer from sloping shoulder syndrome and are reluctant to address and accept responsibility for the more serious issues that are put their way.
I do believe that most of the sub contractors Crest Nicholson use are capable and want to carry out quality work, but on the whole they are put under so much pressure to do things quickly, which results in the work not being completed to a high enough standard, which at the end of the day should be Crest’s mission and ultimate aim.

I can’t imagine driving a new car from a showroom with untold known faults to put right at a later date, but for some reason it is acceptable to sell houses which knowingly require so much remedial work.

Overall, the new home experience with Crest Nicholson has been disappointing, due predominantly to the quality of the build and finishes and not the design of the house nor its location, which are great.

Looking forward to the generic response.

Buying a home with Crest Nicholson has been one of the best experiences we could have hoped for. From our very first visit, the entire process was smooth, professional, and genuinely customer-focused.

A special thank you to **Leah**, **Victoria**, and **Andrea**. They were outstanding throughout our home-buying journey. They were always approachable, patient, and willing to answer every question we had, no matter how small. Their kindness, honesty, and professionalism made what can often be a stressful experience much easier.

What impressed us most was the way they took the time to understand our financial situation. Rather than treating us like just another customer, they listened carefully, explained all the available options, and provided support that was tailored to our circumstances. This level of care and understanding is something we did not experience with other house builders we visited.

Another thing that stood out was the quality of the homes and the specification provided as standard. The kitchen, finishes, and materials used felt noticeably better than what many other builders are currently offering. You can really see the attention to detail and the quality that goes into the homes.

Unfortunately, due to personal circumstances, we had to cancel our reservation. This decision had nothing to do with Crest Nicholson or the team. If our circumstances change in the future, Crest Nicholson will definitely be our first choice because of the excellent customer service, high-quality homes, and the genuine support we received throughout the process.

Thank you once again to Leah, Victoria, and Andrea for all your help, patience, and understanding. You are a real credit to Crest Nicholson, and I would happily recommend Crest Nicholson to anyone looking to buy a new home.
Staff,Customer service

I have been living here for over 9 months now and any minor inconvenience has been skillfully, politely and effiently handled by the organised and knowledgeable Crest Nicholson team at Rowden Gate, Chippenham

As a first time buyer, I thought that moving out would be quite daunting. However, every step to the initial purchase of my property was well supported and this support hasn't dwindled after the moving date.

The office is well manned and are only a phonecall away if I need them.

Emma Gordon the CRM is always very helpful and on hand and Louise Alford the Sales lady made my sales experience pleasurable. Would highly recommend to first time buyers

People in crest nicholson helpful informative.
They give all the information you need.

After 4 years of owing a Crest nicholson new built home. My overall conclusion is that these are poorly built. Aside from a lot of snagging issues that took a fair while to arrange to fix. The most persistent issue that has cost me a great deal was a poorly installed acrylic shower tray on the onsuite bathroom. It took months to get these guys to come and fix it and each time was an even worst botched job that the previous one. Eventually the 2 years grace window expires and they love nothing more that to say, “we can no longer assist with the problem” I had no choice than to spent 1,150 pounds with professional plumbers to come in and take out the shower and install it correctly. What was noticeable under the shower tray that there was no support at all hence the shower plate would flex and eventually dislodge the mastic and leak in the room below. I mentioned that the only valid fix would be to reset the shower tray. But they knew best.

The home has a feeling of being made by cardboard

In short;

1) pre-sales 8/10
2) after sales 0/10
3) dealing with issues 2/10
4) over all built quality of the home 4/10
5) would I buy again 0/10
6) would i recommend 0/10
7) overall satisfaction 3/10

Freya was great
Nothing was too much trouble
She made the process easy.
Would definitely recommend.

Regards.

We purchased our beautiful new home from Crest Nicholson at Dalton Gardens Huddersfield and we are absolutely delighted with it.
From the very first time in the sales room Kate greeted us with kindness and offered to help us every step of the way, constantly pushing the progress of the build keeping in contact with us and the solicitors so that each step was followed to the letter so that we were on target for a July move which wouldn’t have happened without her help.
We were kept informed by Rickie the site foreman who was lovely and in fact everyone that we have dealt with have gone out of their way to make us feel special and have offered their help and support all the way along this build and also excellent aftercare .
I would encourage anyone buying a New build property to take a look at Crest Nicholson for quality of product and features and the fantastic customer service and care, so thank you so much everyone ♥️xx

The contact at the sales office Meadows field- Sharon is really good at what she does. Her approach is really great. The quality of the show room at Meadows field gives a wonderful impression too. Working towards having a property there.

Excellent service overalk

Very informative great service

I bought a Crest Nicholson house (Ackender Hill), almost 18 months ago, The Sales team were exceptional. However, the aftercare from the Customer Service team has been disappointing, with it being extremely difficult to actually speak with an advisor or get a response.
The plumbers Crest Nicholson use are ruining Crest’s reputation with their shoddy work in both the initial house build and attitude to repairs.
The first leak I had was from the bathroom leaking through the flooring into my living room shortly after I moved in.
I am currently having further plumbing issues with leaks, damage, disruption and unpleasant smells from stagnant water. None of this would have happened if the plumbing had been installed correctly when the house was built, with the work inspected properly.
Many of the houses on the development have had or are having similar issues.
I have reluctantly given this a one star rating, which is still too high.
The plumbing company Crest Nicholson use are completely incompetent and are helping give Crest Nicholson a terrible reputation.

Everyone has been really warm and welcoming. They have been incredibly helpful as first time buyers and made the process so far really easy. They are always available if you need to ask a question.

Lauren from Arden Oaks made me feel very welcome when popping in to speak about the new properties. As a first time buyer, we are starting from the beginning and our visit was easy, full of information, quick to send out the information by email and very friendly.
Hopefully, we can progress forward and begin our home chapter with them.
Beautiful homes, great location and amazing customer service.

Thanks again to Lauren for your expertise and making it a relaxed environment.

Hannah was excellent in her site and product knowledge, answering questions and showing us several properties that were of interest. We have completed 12 viewings over the weekend and Hannah was one of the best agents we have encountered! The show home and sales centre were also both beautifully presented and we loved the fact we got to sit on a sofa, were offered drinks and taken through our options rather than at a desk. Well done Crest Nicholson, a great impression and some beautiful properties with a great sales team!

Very good customer service

Kate was really helpful and professional with helping us with our decision

Everything can happen, but not every team reacts well in a hard situation. Crest Nicholson did great.

We moved into our brand new flat with our two kids, and after just one week we went on holiday. While we were away, a fault in the kitchen caused a flood, leaving 20cm of water across every room. We received an email telling us our new home was underwater, we weren't even there when it happened. Coming back to ruined walls, floors, doors and belongings was one of the most stressful moments our family has faced.

But from the very first conversation, Crest Nicholson took full responsibility and told us not to worry, they'd handle everything. And they did. They covered our hotel and AirBnb costs, arranged storage for our belongings, and completely renovated the flat, new flooring, new doors, fresh paint, all done properly. Six weeks after the accident, we moved back into a home that felt even better than before.

A huge thank you to Donna, Helen, Marcin, and Justin, you were like angels looking after our home and our family through all of this. Your professionalism, patience, and genuine care made an incredibly difficult time so much easier. We were unlucky to face this, but very lucky to have had this team behind us.

Thank you to the whole Crest Nicholson team.

Great service, staff very helpful and friendly!