As a "non-technical" domestic customer living in a rural area with frequent power cuts, and no mobile signal at all, I needed advice on a reliable battery backup for our new FTTP installation. This e... Ver mais
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Leia as opiniões dos outros
my company required PDUs and ATS at very short notice. we had tried several suppliers who gave us 2-3 weeks lead times and came across Critical Power suppliers. spoke with Chris Health who immediately... Ver mais
A empresa respondeu
I bought from Critical Power Supplies because I had a great and very helpful online chat and advice session with Jason which made me buy straight away. Pricing was competitive and his technical kn... Ver mais
Every UPS is 'out of sight, out of mind' most of the time. An 'end of life' battery warning, after more years reliable service than could be counted, left a simple technical question to resolve via t... Ver mais
Informações sobre a empresa
Escrito pela empresa
Critical Power Supplies is a leading independent UK multi-brand supplier of critical power and energy solutions including uninterruptible power supplies and standby power generators to 6MVA. As a multi-brand supplier we are well placed to provide you with the right power solution for your application and we work with a range of clients including M&E consultants, quantity surveyors, electrical contractors, distributors, resellers, corporates and end-users. We supply, install and maintain leading brands from APC, Vertiv, Riello, Eaton, Yuasa to name a few Whether you want an off-the-shelf, bespoke or turn-key solution, come and talk to Critical Power Supplies and benefit from over fifty years within the power protection and energy management fields. No other supplier can boast the depth of manufacturer knowledge available when it comes to standby power systems, generators, ups batteries, static transfer switches and uninterruptible power supplies.
Informações de contacto
The Malthouse, Mill Lane, Scotsgrove, Thame, OX9 3RP, Thame, Reino Unido
- 0800 978 8988
- sales@criticalpowersupplies.co.uk
- www.criticalpowersupplies.co.uk
4,8
Excelente
543 opiniões
Sem histórico recente de solicitação de opiniões
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Fast delivery and OEM products
22 de setembro de 2023
Resposta da Critical Power Supplies Ltd
Thank you so much, for taking your time to leave us a fantastic 5-star review!
We're delighted our delivery met your expectations. At CPS, we aim to exceed customer expectations.
Thank you again for your excellent review, if you are ever in need of any further assistance do not hesitate to contact us we are always happy to help!
Kind Regards,
Customer Service Team
Great people to deal with but could
Great people to deal with but could
Not find a way to get a copy of my invoice?
But on the whole no problem 👍
31 de agosto de 2023
Resposta da Critical Power Supplies Ltd
Thank you Peter so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a positive experience dealing with our team.
We apologise for any inconvenience you experienced in trying to obtain a copy of your invoice. Your feedback is invaluable to us, and we're constantly working to improve our services. If you could provide us with more details about your specific situation, we would be happy to investigate the issue and ensure that it doesn't happen again in the future.
Once again, thank you for your kind words and for choosing us. We truly appreciate your business and look forward to serving you in the future.
Warm regards,
Customer Service Team
No nonsense approach
No nonsense approach. First time buying a UPS and cheaper than Amazon and from a specialist! No brainer. Turned up super fast the next day and is ideal for my home surveillance server.
23 de agosto de 2023
Resposta da Critical Power Supplies Ltd
Thank you so much for taking the time to leave us a 5-star review!
We're thrilled to hear that our no-nonsense approach resonated with you. At Critical Power Supplies, we take pride in specialising in our products and offering competitive prices to our valued customers. We're delighted to know that the UPS fits perfectly for your home surveillance server and that the delivery met your expectations.
Should you need any assistance in the future or have further questions, please don't hesitate to reach out. Thank you for choosing Critical Power Supplies, and we look forward to serving you again!
Warm regards,
Easy to id the right part
Easy to id the right part, in stock, good price, sent next day.
21 de agosto de 2023
Resposta da Critical Power Supplies Ltd
Thank you for taking the time to leave us a 5-star review on Trustpilot.
We are thrilled to hear that you found our system easy to use and were satisfied with the availability, pricing, and promptness of our delivery service.
Our primary aim is to provide efficient and hassle-free experiences to our customers, and it's wonderful to see that reflected in your feedback.
Should you require any further assistance or have any questions in the future, please do not hesitate to reach out. We appreciate your trust and look forward to serving you again!
Thank you once again for choosing CPS
Customer Service Team
Resposta da Critical Power Supplies Ltd
Thank you for taking your time to leave us a lovely 5-star review on Trustpilot! We are delighted to hear that you received great communication and had a speedy delivery.
Our team works hard to ensure that each order is processed efficiently and precisely and to hear your satisfaction serves as strong motivation for us to continue delivering wonderful service.
If you have any further questions or in need of any assistance, please feel free to reach out to us. We value you and your feedback and are always here to help!
Thank you once again for choosing CPS
Customer Service Team
Resposta da Critical Power Supplies Ltd
Thank you for taking the time to leave us a wonderful 5-star review on Trustpilot! We are thrilled to hear that you received the right item on time.
At CPS, our top priority is to provide our customers with a seamless and satisfactory shopping experience, and we're delighted to know that we met your expectations.
Our team works diligently to ensure that each order is processed accurately and efficiently, and your satisfaction serves as a great motivation for us to continue delivering excellent service.
If you have any questions or need further assistance, please don't hesitate to reach out to us. We value your feedback and are always here to help.
Thank you once again for choosing CPS.
Customer Service Team
Faulty Battery Supplied
I wrote a review on 27th June concerning a battery pack that I had received from Critical Supplies. At the time I was totally satisfied, however by 9th July the battery was not working as it should. I have been in contact with Critical Supplies asking for a replacement, but they have not yet agreed to do this, so I am withdrawing my 5 star review.
Update : 19-7-23
We have since been in contact with Critical Supplies & spoken to Jason . He was very helpful & has now sent us a replacement battery to try.
The original downgrading to 1 star was mostly a misunderstanding with their technical department about what the issue actual was.
Because of Jason's understanding of the problem & in anticipation that all will be well with the replacement battery we are happy to return to 5 Stars.
9 de julho de 2023
Opinião espontânea
Resposta da Critical Power Supplies Ltd
Hello Sir,
Thank you for raising your concern with us and we appreciate all feedback so that we can continually improve, your feedback will be shared with the team this week.
Your satisfaction is our top priority. Customers are at the heart of everything we do at Critical Power Supplies Ltd. So this review makes me sad.
I can see that there was a replacement order already being processed but as agreed with you during our call, we arranged for a pre 10:30am battery to be sent to you so that you could test if the UPS was faulty or required a replacement battery. I understand this battery is now with you and we are available 24x7 to provide any technical assistance you may need.
As customer satisfaction is at the heart of our operation we look forward to hearing how your test progressed and how best to serve you going forward.
Finally, I hope you have retained my direct details and will contact me or a member of our team in due course with the outcome of your tests so we can serve you.
Kind regards
Jason
Resposta da Critical Power Supplies Ltd
Thank you for your amazing review! We're delighted to hear that you received your order quickly. At CPS, customer satisfaction is close to our hearts, as is quality and punctuality, so your feedback is truly appreciated.
Its great to hear that we met your expectations. If you have any further questions or need assistance, please feel free to reach out to us. We're here to help!
Once again, thank you for choosing us and for sharing your positive experience. We truly appreciate your five-star rating.
Resposta da Critical Power Supplies Ltd
Thank you for your fantastic review! We're thrilled to hear that you found our delivery times and products to be reliable. At Critical Power Supplies, we pride ourselves on providing dependable solutions and exceptional service.
Your feedback is valuable to us, as it reaffirms our commitment to maintaining high standards and ensuring customer satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our dedicated team.
We appreciate your support and thank you for choosing Critical Power Supplies. Your five-star rating on Trustpilot means a lot to us!
Quick delivery & best price online.
21 de junho de 2023
Resposta da Critical Power Supplies Ltd
Thank you for your amazing review! We're delighted to hear that you received your order quickly and found our price to be the best online. At CPS, we strive to provide efficient delivery and competitive pricing, so your feedback is truly appreciated.
We value your satisfaction as our customer, and we're thrilled to have met your expectations. If you have any further questions or need assistance, please feel free to reach out to us. We're here to help!
Once again, thank you for choosing us and for sharing your positive experience. We truly appreciate your five-star rating.
Good product (we already have one in…
Good product (we already have one in use) and fast next day delivery for a reasonable price.
19 de junho de 2023
Resposta da Critical Power Supplies Ltd
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you're enjoying our product and that it met your expectations.
At CPS, we strive to offer high-quality products and excellent customer service, so it's great to receive such positive feedback. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.
Thank you for your feedback, and we truly appreciate your five-star review on Trustpilot!
Very highly responsible company for customer
1. What made your experience great?
=> My sincere thanks go to the very responsible sales director Callum White and Rebecca. Despite facing a manufacturer's supplier issue, they addressed the problem excellently for the customer. As a result, our order was not delayed, allowing our work to proceed smoothly.
2. What is this company doing well?
=> Their responsiveness to customer requests is truly exceptional. I found their customer service to be highly trustworthy.
From initiating our first contract to receiving our order, the process was made easier thanks to the responsible staff. Given the opportunity to introduce your company to other colleagues, I would highly recommend you for your trustworthiness.
Once again, my deepest appreciation goes to the sales director, Callum White, and Rebecca.
16 de maio de 2023
Opinião espontânea
Resposta da Critical Power Supplies Ltd
Just wanted to let you know how much your review means to us here at CPS. We do all we can to provide our customers with the best service, and it always makes our day when a customer lets us know. Your feedback has been shared across the whole of the team. Thanks again.
From everyone at CPS
I needed an APC PDU urgently
I needed an APC PDU urgently, Critical Power Supplies had one in stock, at a good price, and managed to get it delivered to me next day pre-noon.
This meant that vital systems were kept up and running with minimum disruption.
Excellent service.
7 de junho de 2023
Resposta da Critical Power Supplies Ltd
Hi David
You've left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We are happy we were able to help keep your systems running.
From everyone at CPS
Arrived very quickly, but box open
Arrived very quickly! Would be 5 stars, but the product arrived in only its original packaging, without a protective outer box, and the box had opened in transit. Fortunately everything was still inside, but could have led to missing pieces.
19 de abril de 2023
Resposta da Critical Power Supplies Ltd
Thank you for taking the time to leave a review and provide us with your feedback. We're glad to hear that your order arrived promptly. However, we apologise for any inconvenience caused by the packaging issue you encountered.
At CPS, we strive to ensure that all our products are delivered in excellent condition, and we understand the importance of proper packaging to protect the items during transit.
We appreciate you bringing this matter to our attention, and we will address it with our shipping department to prevent similar incidents from happening in the future.
If you have any further questions or require any assistance, please don't hesitate to reach out to our customer support team. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.
Great experience buying from this…
Great experience buying from this company.
Everything went smoothly and I would recommend them if you need anything from them
29 de março de 2023
Resposta da Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
Resposta da Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
A team of great people at Critical Power Supplies focused upon customer satisfaction.
The end result was a pain free ordering process and the UPS I needed turning up on site quickly.
This allows me to focus on my customers when it matters the most.
Now, making this successful outcome a possibility, was a team of great people at Critical Power Supplies focused upon customer satisfaction.
Excellent work and easily worth a 5 Star review.
4 de março de 2023
Resposta da Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
Resposta da Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
Resposta da Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
product was delivered faster than…
product was delivered faster than expected, easy to install
1 de fevereiro de 2023
Resposta da Critical Power Supplies Ltd
Thank you for sharing your experience. We are thrilled to see the five star review you’ve given our company. We take pride in our service and appreciate you taking the time to leave a review!
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