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Crystalclearbristol Opiniões 

309
•
TrustScore: 4.5 em 5

4,6

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Classificada 5 em 5 estrelas

Polite tidy installers. Explained each stage to us and went above and beyond to adapt so some existing washing lines etc could still be used. I forget the 2 installers names but they were brilliant

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Classificada 5 em 5 estrelas

Great support from Nigel at the showroom when looking at window options for our project. Jason, Tom and Kev M were fantastic on the installation day setting out a clear plan, minimising disruption and... Ver mais

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Classificada 5 em 5 estrelas

All the staff we came into contact with were personable, professional and efficient! The products are of excellent quality and the service second to none!

A empresa respondeu

Classificada 5 em 5 estrelas

Replaced heavy wooden framed French windows with larger single door and wooden sill. Sales staff very helpful, not pushy. Site visit to check suitability of design. Instalation team Steve A, Lou; r... Ver mais

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Escrito pela empresa

Double glazing window & conservatory supplier Crystal Clear fit new doors, conservatories & aluminium & pvc windows in Bristol, Bath, Thornbury & Portishead


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4,6

Excelente

TrustScore: 4.5 em 5

309 opiniões

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1 estrela

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4,6

Todas as opiniões

(309)

65 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very professional and the guys were on the ball.

Very professional and the guys were very helpful, and most importantly very cheery. You could tell they were happy in their work. A job well done, and at a good price.
From start to finish I was very impressed. From a very "Happy Customer" Thank You.

7 de fevereiro de 2025
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Resposta da Crystalclearbristol

Many thanks for the great review

Classificada 5 em 5 estrelas

Second time using Crystal Clear didn't dissapoint

This was the second sash window I've had installed by Crystal Clear, and the experience was as exceptional as last time. The communication from the sales and installation team prior to the install was great, and the two installers (Kevin and Jason) deserve a special mention because they were fantastic. I'm sure you could find cheaper windows on the market, but with Crystal Clear you get what you pay for.

20 de fevereiro de 2025
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Resposta da Crystalclearbristol

Lovey words and we agree you 100% get what you pay for !!

Classificada 1 em 5 estrelas

Broke our bath, smashed a window and left a hole in the wall as replacement window didn’t fit

Crystal Clear did 2 jobs in our home. 1: a replacement kitchen window. The surveyor measured the kitchen window incorrectly. The installer did not do the standard industry new window size check & took out the old window. It was c. 20mm too large. We were left with wood boarding in a frame for a week over a -zero period of weather. 2: putting back in a stain glass pane which had been fixed due to damage by scaffolders. While looking at the kitchen wall hole there was a huge crash. The 2nd installer had failed to protect the bathroom with cloths, dropped the pane, smashing it & damaging the bath in 3 places. This was a bathroom we had saved for 2+ years to fit. We remain without stain glass, more damaged than to start with. A bath restorer has now been out twice to try and resolve the scratches, indentations and puncture. Throughout, Crystal Clear’s directors have not acknowledged any emails, or offered any apology. Their office manager is the sole competent member of staff, and has apologized in person. After 3+ weeks of silence around financial resolution for the damage and significant inconvenience of multiple visits from people fixing the damage, they consider £115 a satisfactory resolution for what has been acknowledged to be (I quote directly from Crystal Clear emails here) 'avoidable' events and while 'we like to think that Crystal Clear is respectful of customers homes but clearly in this case your home was not respected'.

6 de fevereiro de 2025
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Resposta da Crystalclearbristol

Thank you for sharing your feedback. We’re truly sorry for the challenges you’ve faced, and we completely understand your frustration. Your experience is not reflective of the high standards we strive for, and we deeply regret any inconvenience caused.
Please know that we take your concerns seriously and have been committed to finding a resolution. We appreciate your patience as we work to address the issues with your stained glass and as you are aware all other outstanding matters are fully resolved. Your feedback has helped us improve, and we are reviewing our processes to prevent similar situations in the future.
Thank you for your time, once again please accept our sincere apologises for this regrettable series of events.
Best regards,

The Crystal Clear Team.

Classificada 1 em 5 estrelas

Lack of care and significant damage

Crystal Clear did 2 jobs in our home. Both were a disaster. The first was a replacement kitchen window The surveyor had measured the kitchen window incorrectly. The installer did not do the standard industry check that the new window was the right size and took out the old window. The new window was c. 20mm too large. We were left with wood boarding in a frame for a week over a below zero period of weather. The second was putting back in a pane of stained glass which had been fixed due to damage by scaffolders. Whilst looking at this large hole in the kitchen wall on a freezing January day there was a huge crash from upstairs. The second installer had failed to protect the bathroom with cloths and had dropped the pane, smashing it and damaging the bath (in a bathroom I had saved for for 2+ years to fit) in 3 places. We are still without the stained glass, which was more damaged than when taken away in the first place for repair & now has been missing since early December. A bath restorer has now been out twice. The windowsill has been fixed due to further damage. Throughout all of this the senior management/directors at Crystal Clear have not replied to any emails or offered any apology. They consider £115 a satisfactory resolution. As context for this figure, they are willing to pay £50 for every new customer I recommend. If there was a 0 rating available, I would use it.

16 de janeiro de 2025
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Resposta da Crystalclearbristol

Thank you for sharing your feedback. We’re truly sorry for the challenges you’ve faced, and we completely understand your frustration. Your experience is not reflective of the high standards we strive for, and we deeply regret any inconvenience caused.
Please know that we take your concerns seriously and have been committed to finding a resolution. We appreciate your patience as we work to address the issues with your stained glass and as you are aware all other outstanding matters are fully resolved. Your feedback has helped us improve, and we are reviewing our processes to prevent similar situations in the future.
Thank you for your time, once again please accept our sincere apologises for this regrettable series of events.
Best regards,

The Crystal Clear Team.

Classificada 5 em 5 estrelas

Glass veranda

The glass veranda is a quality addition to our house and garden. It's well erected and watertight. The fitters were nice guys and helpful. They coukd have tidied up a bit better, concrete dust over water butts, area they were working and on the greenhouse. Left the drive a bit messy too from where they cleaned their van out.
It's the second veranda we have purchased from Crystal Clear and we commend the company on their product and fitting.

22 de janeiro de 2025
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Resposta da Crystalclearbristol

Many thanks for the great review.

Classificada 5 em 5 estrelas

The prompt arrival

The prompt arrival. The installation went very smoothly, and showed me how to correctly use
. Left the place spotless, very happy.. Kevin and Jason.

29 de janeiro de 2025
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Resposta da Crystalclearbristol

Happy to hear you are so pleased !!

Classificada 5 em 5 estrelas

A pleasant experience

Kevin, Jason and team were prompt, and a pleasure to deal with. They finished earlier than expected and left everything as found.

24 de janeiro de 2025
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Resposta da Crystalclearbristol

A big thanks from the whole team.

Classificada 5 em 5 estrelas

Steve A and Tom made a great team

Steve A and Tom made a great team. Friendly, polite, efficient and tidy.
Really impressed with the installation and love our new doors.

Clystal Clear are a great company to work with

20 de janeiro de 2025
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Resposta da Crystalclearbristol

Thank you for your lovley review.

Classificada 5 em 5 estrelas

Quality and service great

They're local (to me, anyway, in Brislington), gave honest advice, did a good job promptly and involved me in installation decisions when questions arose. The windows look great too. I'd happily use them again.

13 de janeiro de 2025
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Resposta da Crystalclearbristol

Many thanks for the great review its always great to hear local people use our family business.

Classificada 4 em 5 estrelas

Door Fitting

The door fitting was complete professionally and the door fitters, surveyors and estimators all were courteous and friendly.
The door fitters were Kevin and Jason.

14 de janeiro de 2025
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Resposta da Crystalclearbristol

Thank you for your review, the Crystal Clear Team.

Classificada 5 em 5 estrelas

The whole process was excellent

The whole process was excellent, from the initial site visit, to the installation. They were efficient, tidy, considerate, and I noticed afterwards they even fixed a piece of guttering outside without me having mentioned it. Really excellent, you definitely get what you pay for. I love the doors, they are so light, and quiet, and so much warmer than I had before. An all round excellent job and I am very happy.

8 de janeiro de 2025
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Resposta da Crystalclearbristol

Many thanks for your positive review its greatley appreciated. the Crystal Clear Team.

Classificada 5 em 5 estrelas

A good experience with Crystal Clear

Helpful staff in the showroom. Easy ordering process at a competitive price. Installation team was very good and efficient, no mess. End result looks brilliant.

3 de janeiro de 2025
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Resposta da Crystalclearbristol

Many thanks for the kind words.

Classificada 5 em 5 estrelas

Excellent service from

The 2 men who fitted the door were fantastic , they explained everything that was happening and did a really good job , the man who sold me the doors was also very helpful and made things really simple .

20 de dezembro de 2024
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Resposta da Crystalclearbristol

Thank you for the kind review.

Classificada 5 em 5 estrelas

Very pleased with this company

I had some new windows and exterior doors fitted and the quality of the products seems very good. The company is easy to deal with and kept me informed. The installers, Kevin and Jason, were professional, friendly and polite. They came when they said they would, did an excellent job and tidied up before they left.

16 de dezembro de 2024
Opinião espontânea
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Resposta da Crystalclearbristol

Many thanks for the review and we are pleased to hear your comments.

Classificada 5 em 5 estrelas

Quality products, fitted extremely well.

Extremely happy with my new front door, from date of placing the order to it being fitted I was kept informed.
The guys that fitted it were very knowledgeable and fitted my door, cleaned up and checked if I was happy before they left the property.
I would definitely recommend this company to others.

19 de dezembro de 2024
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Resposta da Crystalclearbristol

A big thanks from the team always happy to hear such great news form a customer.

Classificada 5 em 5 estrelas

Fantastic service from crystal clear…

Fantastic service from crystal clear big thank you to the customer service / maintenance team- a big pane of glass was smashed by a separate scaffolding contractor and the team did a great job replacing the glass and helping with some other minor maintenance niggles - great job guys 👍

19 de dezembro de 2024
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Resposta da Crystalclearbristol

Tahnk you for the great review.

Classificada 5 em 5 estrelas

Thank you Crystal Clear

Crystal Clear provided a first class service from first enquiry at their showroom through to the final installation which was completed by a very professional team who took careful attention to detail. An excellent product which met all our expectations - highly recommended!

3 de dezembro de 2024
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Resposta da Crystalclearbristol

A big thank you for your kind review, it was a pleasure dealing with you.

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