What ever you do avoid this company at all costs. We ordered a triple bunk bed and it was delivered on time, that’s the only good thing regarding the transaction. Upon checking there were one damaged... Ver mais
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Leia as opiniões dos outros
Poor customer service. Website shows a 12 month warranty on all items. Reported a faulty item 11 months after buying it due to it just completely losing all power and was told it's down to wear and te... Ver mais
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... Ver mais
A empresa respondeu
Amazing service! Orders the vintage Vox cot bed and draw set. The draws originally came with a small fault and items missing however I cannot fault the customer service team in replacing these parts q... Ver mais
A empresa respondeu
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2,2
Mau
730 opiniões
Sem histórico recente de solicitação de opiniões
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Samantha was brilliant from start to…
Samantha was brilliant from start to finish. She gave me sound advice and answered all my questions quickly and gave me confidence in the product and the service. I am really happy with my purchase and am already recommending to my friends and family. Thank you.
27 de abril de 2023
Opinião espontânea
Resposta da Cuckooland
WAHOO! Your Review is absolutely incredible. I have just shared it with the whole office so we can all join in the celebration of Samantha's fabulous service. We appreciate you taking the time to share this with us and we hope that we will be welcoming you and all your friends back to Cuckooland again soon!
Delays on Delays and no Communication.
Delays on Delays and no Communication.
I ordered my products almost 4 weeks ago now, and when I ordered it was communicated that this should take 2-4 weeks for delivery.
It's taken me to chase and email to then be told that there will now be a further delay of at least 14 days.
In short, don't waste your time with this business, quite disorganised, poor comms and months will pass before you receive your products.
2 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
I am saddened to read your comments. We would never wish for any customer to feel like this and always do our best to assist when issues do arise. We have sadly experienced unavoidable shipment delays and it is completely out of our control and all teams throughout the supply chain are working tirelessly to try to keep all parties as informed and updated as possible as developments have been made. We completely understand how frustrating this is and are truly sorry for the disappointment caused. We are continuing to closely monitor your order and will provide updates as the situation progresses. We are so grateful for your patience and appreciate your kindness during this time.
Excellent company and very competitive…
Excellent company and very competitive prices
1 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for sharing your wonderful 5 Star review with us. We're thrilled that you were impressed during your Cuckooland experience and hope to welcome you back soon!
Resposta da Cuckooland
Thank you for your 5 Star Review. We're so pleased to receive your kind feedback and hope that you will be back to see us at Cuckooland again in the future.
Great company answered questions…
Great company answered questions promptly. Good communication re delivery and great item!
21 de abril de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your wonderful 5 Star Review! We're thrilled that you were so impressed with your Cuckooland shopping experience and hope that you love your Cuckooland goodies!
Customer service was amazing when I had…
Customer service was amazing when I had to cancel my order. Could not have been more helpful and also answered the phone really quickly every time I called!
9 de janeiro de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your Cuckooland Review. We are so pleased that our passion for providing A+ star customer service reflected in your shopping experience with us and hope that you will give us the opportunity to welcome you back in the future.
Very quick delivery
Very quick delivery, fantastic communication and great product
20 de abril de 2023
Opinião espontânea
Resposta da Cuckooland
Your Review is so wonderful, thank you so much for awarding Cuckooland 5 Stars! We really do treasure each and every one and hope that you will be back to see us again soon.
Speedy delivery
Speedy delivery, good communication, great rewards
19 de abril de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your fabulous Cuckooland Review. We love hearing from a happy customer and appreciate you taking the time to share your wonderful feedback with us. Please do come back and see us again soon!
Great Service :)
Replied quickly and answered my question :) brilliant service :)
19 de abril de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for taking the time to share your lovely Review with us. We are so passionate about providing 5* customer service to our customers. We look forward to welcoming you back to Cuckooland again soon.
All round 5 star experience!
They were great with price, and great customer services. Really recommend!! 5 star all the way!!
14 de abril de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your lovely Review. We're thrilled that you were able to find what you were looking for with us along with the best price offer too! We love that you would recommend us and hope to see you back with us again soon!
Triple bunk bed
We had a triple bunk bed delivered but one of the panels were broken, I called customer services and spoke to a lovely lady (Samantha Stirling) she went above and beyond she was amazing. It is now all sorted and my boys are very happy thanks to Samantha. What a lovely lady.
14 de abril de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your amazing Review for our wonderful Samantha. We're overjoyed that she helped to make your Cuckooland experience so positive and really appreciate you taking the time to share your kind feedback with us. Please do pop back again soon!
Received are order 3 weeks early and…
Received are order 3 weeks early and all correspondence for the delivery was excellent
The Pergola we order was complete and excellent quality - First class service
17 de abril de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your fabulous 5 star Review. We're thrilled that our customer service team were able to assist you with your delivery. We are sure you're new Pergola looks amazing in its new home! We hope that you come back to see us at Cuckooland again soon.
My son loves his new bed and the…
My son loves his new bed and the customer service is great they booked a Saturday delivery for me as soon as one was available
16 de março de 2023
Opinião espontânea
Resposta da Cuckooland
WOW, Thank you for your brilliant Review. We are so pleased to read your kind comments about our wonderful customer service team! We so appreciate you taking the time to share your feedback with us and hope that your next visit to Cuckooland is equally is amazing!
Would not recommend
Initially when placing order for a mid sleeper bed & mattress the company wanted to charge delivery for the mattress as it came from a different warehouse, even though website states free delivery over a certain amount. Nothing was done to remove delivery fee so I ordered a mattress from another company. Incorrect items sent & long wait for correct item to be sent out to replace. Customer service advisor full of apologies but didn’t seem genuine & certainly didn’t put any emphasis on fixing issue. The mid sleeper looks great but the pull out desk is very poor quality! My nearly 10year old is unable to move the desk without help from an adult!
13 de março de 2023
Resposta da Cuckooland
We appreciate your feedback and apologise that your experience did not live up to our usual high standard. Upon investigation, we can see that no contact was made with us regarding delivery fees either before or after your purchase. The fees apply to certain post code areas, these are clearly explained within our terms and conditions and we work hard to ensure that customers are provided as much information as possible to enable them to make an informed purchase decision. Customer service is our live blood, we understand exactly how important each and every visitor to our site is and we are passionate about providing A* service. All parties worked hard to resolve the issue experienced and the collection and delivery service was completed as promptly as possible. Again, we apologise for your frustrations and hope that you allow us the opportunity to welcome you back in the future for a more positive experience.
Great prices and deals
Great prices and deals, quick delivery via DPD.
25 de março de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for sharing your Review with us. We love your feedback regarding your Cuckooland experience and are overjoyed that you found your experience worthy of 5 Stars! Please do pop back again soon.
I can highly recommend Cuckooland
I can highly recommend Cuckooland. Outstanding customer service especially from Leah who has been so very helpful and exceeded all expectations. if only every company had a Leah!
11 de abril de 2023
Opinião espontânea
Resposta da Cuckooland
WOW, Thank you for your brilliant Review. We are so pleased to read your kind comments about our wonderful Leah! We so appreciate you taking the time to share your feedback with us and hope that your next visit to Cuckooland is equally is amazing!
Great customer service and high quality…
Great customer service and high quality product range
29 de março de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your glowing Review! We're thrilled that you found our service to be worthy of 5 stars and hope that you come back to see us at Cuckooland again soon.
The bed I ordered was disappointing and…
The bed I ordered was disappointing and has broken twice. The first time it broke I got in touch with the company to try and rectify this. Luana couldn't have been more polite or helpful and arranged a new part to be sent out. Unfortunately this has broken again and I do not feel it is worth replacing a second time. Customer service is excellent but the product was bad quality.
7 de abril de 2022
Opinião espontânea
Resposta da Cuckooland
Thank you for sharing your feedback with us. We are sorry to hear that you have encountered a further issue with your bed. The team would absolutely love to assist you further and are available via telephone monday - friday 9:30-5 or alternatively you can contact us via email or live chat.
Great service and good price on a Vox…
Great service and good price on a Vox bed
31 de março de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your wonderful 5 Star Review! We're thrilled that you were so impressed with your Cuckooland shopping experience and hope that you love your Vox Bed!
Fantastic customer service
Cuckooland we’re great with my recent order. All items arrived very quickly and in good condition. I had one very slight issue with one of my purchases and they contacted me based on my feedback and sent a replacement within days. It was fantastic customer service. Very fast, friendly and helpful. I’ll definitely use them again and recommend them to friends.
28 de março de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your incredible Review. We're thrilled that Mya was able to assist you with a replacement, we always try out best to resolve any issues that our customers may face and are overjoyed that you were impressed with the service. Please do pop back and see us again soon!
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