What ever you do avoid this company at all costs. We ordered a triple bunk bed and it was delivered on time, that’s the only good thing regarding the transaction. Upon checking there were one damaged... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Poor customer service. Website shows a 12 month warranty on all items. Reported a faulty item 11 months after buying it due to it just completely losing all power and was told it's down to wear and te... Ver mais
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... Ver mais
A empresa respondeu
Amazing service! Orders the vintage Vox cot bed and draw set. The draws originally came with a small fault and items missing however I cannot fault the customer service team in replacing these parts q... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
2,2
Mau
730 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Superior Sprung Mattress 90…
Ordered the Superior Sprung Mattress 90 x 200 x 15 for our toddler and it’s the worst mattress I’ve ever sat on. You can feel every spring, it’s painful to lay on. My two year old said it was too uncomfortable :( Customer services were useless & told me to email them a picture?! Not an option to return. Definitely do not recommend.
In response to your reply, please could you clarify what alternative option we were offered? It seems incomprehensible to me that anyone would be comfortable on this mattress. Perhaps it has a fault, but sending a photo of the mattress to customer services will not show anything. So what can we do?
19 de junho de 2023
Opinião espontânea
Resposta da Cuckooland
We appreciate your feedback and are truly sorry that you are unhappy with the service received. We can see that you initially contacted us back in April following the delivery of your order in March. We have sold tens and tens of the mattress in question and we have never received this feedback before. Due to health and hygiene reasons we are sadly unable to accept used mattresses as a return however the team did offer to assist you with an alternative option. It's a shame to receive your feedback as we always try our best to assist customers with any issue they may face throughout their purchase with us and have not received any further contact from you.
A problem with a garden furniture set…
A problem with a garden furniture set that was just over 2 years old was replaced and a complete new set delivered with no hassle. Leah was very good at keeping us informed of the progress.
15 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your wonderful 5* review about our customer service representative Leah! We are pleased that Leah was able to resolve the issues you faced with your order. We look forward to welcoming you back to Cuckooland again soon.
Great customer service
I had some issues with an outdoor table top. Cuckooland were great and organised a replacement to be sent which arrived quickly.
12 de junho de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your lovely Review. There's nothing better than hearing from a happy customer and we are pleased that a member of our customer service team was able to help with your issue. We appreciate you taking the time to share your feedback with us and hope to see you here at Cuckooland again soon!
Good playhouse
Playhouse arrived in great condition. Only down side was I didn't get a dispatch or delivery email so when it arrived I wasn't expecting it. I was lucky the driver knocked on his way back through as I wasn't in when he tried earlier in the day
5 de junho de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your Review. We're so sorry to hear that you didn't receive a dispatch notification. This is usually linked to the email address or mobile number attached to the order. We are however thrilled to hear that you are happy with your playhouse and hope that you get much enjoyment from it for years to come!
Problem sorted quickly
Package went missing and didn’t arrive when expected. Contacted Company who sorted this for me, sent email updates and rang me to confirm I had received my order. Very helpful staff.
3 de junho de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your incredible 5 star Review! Our lovely customer service team are on hand to help monday- friday 9:30-5pm and we're overjoyed to hear that they were able to assist you so successfully. Please do pop back to our Cuckooland again soon, we'd love to see you!
Excellent selection of items and super…
Excellent selection of items and super quick delivery
14 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your lovely Review. There's nothing better than hearing from a happy customer and we are pleased that you were so thrilled with how quickly you received your delivery. We appreciate you taking the time to share your feedback with us and hope to see you here at Cuckooland again soon!
Easy to deal with customer service
26 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your wonderful 5 Star Review! We're overjoyed that you had such a fantastic experience with us here at Cuckooland and hope to see you back with us again soon!
Excellent pod and great service from…
Excellent pod and great service from the installation guys. Very happy
30 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your wonderful 5 Star Review! We're thrilled that you were so impressed with your Cuckooland shopping and installation experience and hope that you love your Cuckooland goodies!
Great company with great customer…
Great company with great customer service. 10/10
19 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your wonderful Review. 10/10 is music to our ears! We're thrilled that you had such a good experience with us here at Cuckooland and we hope to see you back with us again soon.
INCREDIBLE customer service
We had a small problem with one part of the bed we ordered, I contacted customer sevices - (a lovely colleague called Leah) who resolved the issue so quickly, sent out the new part immediately, check in at every stage and made sure we were happy, some of the best customer service I’ve received in Years.
12 de setembro de 2022
Opinião espontânea
Resposta da Cuckooland
Thank you for your wonderful 5* review about our customer service representative Leah! We are pleased that Leah was able to resolve the issues you faced with your order and we will be sure to passed your feedback on as we are always looking to improve our services. We look forward to welcoming you back to Cuckooland again soon.
There was a mix up with the bed I had…
There was a mix up with the bed I had ordered, but they were quick to help me sort out the order. Leah was very helpful and easy to deal with.
22 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your Review. We're thrilled that Leah was able to assist with your order and offer a resolution. We hope that we will get to welcome you back to Cuckooland again soon!
Excellant
Purchased a bed from this company. The bed looks beautiful and is of an amazing quality. Well packaged ensuring no damage and excellant customer service
19 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your lovely Review. There's nothing better than hearing from a happy customer and we are pleased that you were so thrilled with the service provided. We appreciate you taking the time to share your feedback with us and hope to see you here at Cuckooland again soon!
Customers are at the heart of this business
From the get go customer service was visible, efficient and personable. Ordered product to later find colour selected not available. This was handled proactively and at all times felt assured that the company would do what they said they were going to do. I really value this. The product looks like it is gorgeous too.
18 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Your Review is absolutely wonderful, Thank you so much for taking the time to share this with us! We're overjoyed that our passion for service came across during your Cuckooland experience and we hope that we can welcome you back again soon.
Very happy with the experience
Very easy order process and the team at Cuckooland have been brilliant and very prompt with their replys to any queries.
18 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Your Review is so wonderful, thank you so much for awarding Cuckooland 5 Stars! We really do treasure each and every one and hope that you will be back to see us again soon.
Bought the didi shorty reversible bunk…
Bought the didi shorty reversible bunk bed so happy with it great quality and my kids love it
6 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your amazing review on your new Didi Shorty Reversible Bunk Bed with Storage - we are so pleased that you love this bed as much as we do! We look forward to welcoming you back to Cuckooland again soon.
Excellent customer service
Excellent products, brilliant friendly customer service and speedy delivery!
13 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your incredible 5 Star Review. We are so thrilled to read your kind feedback and we hope that you will come back to see us at Cuckooland again soon!
The bed I purchased for my sons bedroom…
The bed I purchased for my sons bedroom is such great quality I have made another purchase for my other son
1 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your amazing 5 Star Review! We're thrilled that you were so impressed with your Cuckooland shopping experience and that it's made you come back so soon! We hope that you love your Cuckooland goodies!
Great service
I had an issue with my goods when received, it was all sorted promptly so I’m happy to say I would purchase from Cuckooland again. Thank you to Leah who was very helpful!
26 de abril de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your wonderful Review for our lovely Leah! We love hearing from a happy customer and we hope that your next visit to our Cuckooland is equally as 5 Star worthy!
Great quality high sleeper set
We purchased a high sleeper bed with a desk and corner sofa for our son - he's had a few sleepovers with his cousin as the corner sofa converts to a single bed and it works really well. We're very pleased with it, the quality was great and we were well informed on delivery times.
12 de janeiro de 2023
Opinião espontânea
Resposta da Cuckooland
Your Review is incredible, thank you ever so much for taking the time to share this with us. We couldn't be happier that your Son and his cousins love their new Cuckooland bed and we hope that you will come back to see us again soon!
Amazing service
Amazing service! Orders the vintage Vox cot bed and draw set. The draws originally came with a small fault and items missing however I cannot fault the customer service team in replacing these parts quickly and efficiently, being heavily pregnant it means the world when there is no added stress. Definitely would order from them again!!
4 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your Cuckooland Review. We are over the moon to read such a positive review. It's great to hear that our wonderful Customer Service team were able to resolve this for you - it really is at the heart of what we do! We hope to see you back at Cuckooland again the future.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.