What ever you do avoid this company at all costs. We ordered a triple bunk bed and it was delivered on time, that’s the only good thing regarding the transaction. Upon checking there were one damaged... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Poor customer service. Website shows a 12 month warranty on all items. Reported a faulty item 11 months after buying it due to it just completely losing all power and was told it's down to wear and te... Ver mais
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... Ver mais
A empresa respondeu
Amazing service! Orders the vintage Vox cot bed and draw set. The draws originally came with a small fault and items missing however I cannot fault the customer service team in replacing these parts q... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
2,2
Mau
730 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I love the website
29 de setembro de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your 5 star review, we are so pleased to receive such wonderful feedback about our website. We look forward to welcoming you back to Cuckooland again soon.
I’ve had a fantastic experience with…
I’ve had a fantastic experience with this company! I ordered the grey modular sofa/day bed which came in a couple of days as advised. I didn’t open the box as I was going on holiday but when I came home 2 weeks later, I opened the box, to find that 3 of the seat cushions were missing. I contacted customer services straightaway and even though it had been over 2 weeks since delivery.. they were so very helpful and swift at dealing with the problem. Within days I had 3 new seat cushions delivered without any hassle what so ever. I would highly recommend them 🤩
18 de setembro de 2023
Opinião espontânea
Resposta da Cuckooland
This review is amazing, thank you so much! We're over the moon that our lovely customer service team were able to assist with your order and replace the missing cushions. We hope that you will be back to see us again in the future.
Fast delivery
Fast delivery, good range of products, highly recommend.
16 de setembro de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your 5 star review, we are so pleased that you are happy with your new Cuckooland order and it's quick delivery. We look forward to welcoming you back to Cuckooland again soon.
Very Happy Repeat Customer
Such a lovely company to buy from. There is always something beautiful to buy. I have made several purchases, the latest being garden furniture. Everything went smoothly from ordering to delivery. I'm a very happy customer.
31 de julho de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your wonderful Review. This makes us warm and fuzzy inside. It's so lovely to hear that you are enjoying your latest Cuckooland purchase. We hope that you will be back to see us again in the future.
Very helpful customer sevice / ordering
We phoned to make an enquiry. A very helpful customer service assistant answered all of our questions and helped us to order the bed we wanted. It arrived on time and our daughter loves it!
12 de maio de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your wonderful Review. We're over the moon that our lovely customer service team were able to assist with your phone enquiry and are thrilled that your daughter loves her new Cuckooland bed. We hope that you will be back to see us again in the future.
Resposta da Cuckooland
Thank you for your kind review, we are so pleased that you are happy with the service provided by our lovely Customer Service Team. We look forward to welcoming you back to Cuckooland again soon.
Pix rug
Bit of a mix up with the rug they sent out to me, but Leah got things all sorted, sending out the right one and now I have a gorgeous rug for a great price!
6 de setembro de 2023
Opinião espontânea
Resposta da Cuckooland
WOW! Your Review is absolutely glorious and your kind words have bought a smile to all our faces here at Cuckooland HQ! We pride ourselves on providing the very best service and to receive your lovely feedback truly has made our day. We cannot wait to welcome you back again soon.
Leah West has been exceptional in…
Leah West has been exceptional in consulting us on the small oval garden pod. We have laid the foundation, booked an electrician and now ready to make our purchase. Thank you.
15 de agosto de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your awesome 5 Star Review! We're overjoyed that Leah was able to assist you so effectively with your enquiry. She looks forward to speaking with you shortly to take your order for your wonderful Pod!
Resposta da Cuckooland
Thank you for your glowing review, we are so pleased that you are happy with your new Cuckooland order and it's quick delivery. We look forward to welcoming you back to Cuckooland again soon.
Great Customer Service
I ordered a beautiful patio set from Cuckooland for my birthday lunch. The delivery date ended up being the day of the party and I initially couldn't arrange an earlier date but Leah West, Customer Service Team Leader, went above and beyond to get it delivered the day before. The set is fabulous and was a big hit on the day.
11 de agosto de 2023
Opinião espontânea
Resposta da Cuckooland
This review has made us feel great! Thank you for your outstanding Cuckooland Review! It's great to hear that Leah, a member of our Customer Service Team was able to help assist you with a quick delivery and we can't wait to welcome you back again in the future.
Fantastic Customer Service!
I have just received fantastic customer service from Leah at Cuckooland. I raised an issue at 6pm and was contacted by 10am the following morning. Leah was empathetic, friendly and resolved the issue super quickly, nothing was too much trouble and I’m now looking forward to the delivery of my daughter’s new bed.
Thank you so much for your help Leah, I’m a very happy customer!
30 de agosto de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your outstanding review! We are so delighted to hear that you’ve been left feeling amazed by our service and that Leah was able to assist you with your order. She will be made up to read such wonderful words! We look forward to you shopping with us again at Cuckooland.com.
Happy experience on treehouse Bed!
Happy experience! Nice for the Treebed! Children love it very much!
30 de agosto de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your glowing review, we are so pleased that you are happy with your new Treehouse bed! We look forward to welcoming you back to Cuckooland again soon.
Would highly recommend them
I bought a garden set from Cuckooland and was very happy with the whole ordering/delivery etc. I am also really pleased with the quality of the goods and their customer service is excellent!
22 de agosto de 2023
Opinião espontânea
Resposta da Cuckooland
WOW, thank you! Your Review is absolutely incredible and we're so pleased that you love your Cuckooland Garden Furniture set. We hope that you will be back to see us again in the future.
A wonderful customer service and bed is…
A wonderful customer service and bed is just like mentioned on the website
Very good quality
30 de agosto de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your glowing 5 Star Review. We're overjoyed that you were so pleased with your Cuckooland experience and the service received by the team. We are always happy to help and can't wait to welcome you back again in the future!
Highly recommended
Quicker delivery than I expected and was also kept up to date with ETA. Lots of variety on the website. Would recommend.
21 de junho de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for taking the time to share your feedback with us. We hope that you love your order and are thrilled we were able to get it to you so promptly! Please do pop back to our Cuckooland again soon, hopefully for another 5 Star experience!
Perfect
Perfect
Sturdy. Kept in the loop over delivery. Good quality.
23 de agosto de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your fabulous Review. We love hearing from our happy customers and hope that we will be welcoming you back to Cuckooland again soon.
Very pleased
Excellent service and choice of furniture. Well packed and delivered on time. Great communication. So refreshing to have good customer service these days.
29 de agosto de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your glowing 5 Star Review! We're over-the-moon to read your kind and complimentary feedback and hope that your next visit to our Cuckooland is equally as impressive!
Excellent bed and the customer service…
Excellent bed and the customer service was superb. Brilliant tracking and the delivery guys were awesome. I will be ordering our kids accessories and bedding etc from Cuckooland from now on. Very happy
16 de agosto de 2023
Opinião espontânea
Resposta da Cuckooland
Thank you for your amazing 5 Star Review! We truly do treasure each and every star and we're so pleased to hear that you will be back to order with us again in the future. We hope to see you soon!
Great experience with Cuckooland
We purchased two Oliver’s Furniture beds which were perfectly assembled by George. He was so friendly and diligent and the beds look amazing. Our kids are so happy with them. Would definitely recommend Cuckooland.
17 de agosto de 2023
Opinião espontânea
Resposta da Cuckooland
WOW, your Review is incredible! Thank you ever so much for sharing your wonderful feedback with us, we're thrilled to hear that you were so happy with the service George provided. The Oliver range is fantastic and we're sure that you will love your beds for years to come!
Excellent customer service
I ordered three wooden stools from Cuckooland. Unfortunately one was only in stock and I was was contacted by customer service to let me know this soon after purchasing. They arranged for the two other stools to be delivered at a later date. Their customer service team were extremely helpful and kept me updated as to when the stools would be delivered. It’s always a nice touch when you deal with a company that cares about their customers.
The stool were of excellent quality and were exactly as described. I would highly recommend shopping at Cuckooland.
22 de junho de 2023
Opinião espontânea
Resposta da Cuckooland
This review has made us smile! Thank you for your outstanding Cuckooland Review! It's music to our ears to hear that you were so happy with both your shopping experience and a member of our Customer Service Team and we can't wait to welcome you back again in the future.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.