What ever you do avoid this company at all costs. We ordered a triple bunk bed and it was delivered on time, that’s the only good thing regarding the transaction. Upon checking there were one damaged... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Poor customer service. Website shows a 12 month warranty on all items. Reported a faulty item 11 months after buying it due to it just completely losing all power and was told it's down to wear and te... Ver mais
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... Ver mais
A empresa respondeu
Amazing service! Orders the vintage Vox cot bed and draw set. The draws originally came with a small fault and items missing however I cannot fault the customer service team in replacing these parts q... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A truly lovely company
A truly lovely company! I bought a bed from them 6+ months ago but didn't open it immediately due to family illness. When we finally opened it there was minor damage to one of the boards. Although I was outside the time limit, they very kindly sent a replacement part to me at no extra charge.
Lovely company, fabulous service; and they kept me updated throughout the process - thank you so much!

Resposta da Cuckooland
Lovely bed
Lovely bed for my little girl - we ordered the Willow Kids Solid Wood Day Bed - lovely sturdy bed and easy to put up!

Resposta da Cuckooland
Second to None!
Over the last year, I have purchased an amazing bed and super cute wooden toys for my grandson from Cuckooland and can only say great things about it. The customer service is second to none, the products are all of the highest quality, so beautiful and loved.

Resposta da Cuckooland
Fantastic Customer Service
Fantastic customer service. Answered my questions and helped with my query super quick. Many thanks.

Resposta da Cuckooland
Brilliant Customer Services …
The delivery company couldn't deliver my item when required, however I contacted the customer service and Leah was absolutely brilliant and got the delivery rescheduled for the requested date. Absolutely brilliant service with the issue sorted out in less than 24 hours.

Resposta da Cuckooland

Resposta da Cuckooland
Lovely gifts and well made
Lovely gifts and well made. Can quickly too.

Resposta da Cuckooland
The customer service was excellent
The customer service was excellent. Great communication and response.

Resposta da Cuckooland
Super speedy delivery and good prices
Super speedy delivery and good prices. Have now ordered on three occasions and each time goods arrived quickly and in good condition

Resposta da Cuckooland
Amazing customer service!
Amazing customer service from start to finish. Products arrived super quickly as well! Highly recommend!

Resposta da Cuckooland
Daniela at CuckooLand was so helpful
Daniela at CuckooLand was so helpful. Unfortunately we had to return a LotusGrill to the supplier. Daniela followed up the return with us and the supplier and the issue was very quickly resolved. She ensured that a replacement was despatched asap but scheduled it so that it didn't arrive while we were on holiday. Very impressed with CuckooLand and the efficient and courteous customer service received went above and beyond. Thanks Daniela,.

Resposta da Cuckooland
I am so impressed with Cuckooland's…
I am so impressed with Cuckooland's after sale’s service.
All I needed was a screw for my new Ooni pizza oven door but without it, the oven couldn't be used.
Daniela was on it straight away and kept me up to date on progress all the way. Needless to say, this screw could only come from Ooni and I had it within a week.
Definitely the best after sales service I have had from an online purchase.

Resposta da Cuckooland
Beautiful product
Quick and easy to order with, product is beautiful and was delivered carefully and efficiently.

Resposta da Cuckooland
Had an item delivered from this company…
Had an item delivered from this company that was slightly damaged. But the customer service team were quick to rectify this and my replacement was sent asap. The furniture itself it’s beautiful x

Resposta da Cuckooland
Outstanding Customer Service!
I recently purchased from Cuckooland.com and I must say that my experience with them was nothing short of exceptional. First and foremost, I was amazed by how quickly my order was processed and delivered.
However, the true testament to their excellence was when I encountered a small fault with the product. Although it was a minor issue, I decided to reach out to their customer service. To my surprise, the response was immediate and Leah was incredibly understanding and friendly. Not only did they apologise for the inconvenience, but they also assured me that they would resolve the matter promptly. True to their word, within the same day, I received an update confirming that a replacement was on its way. It's rare to find such dedication to customer satisfaction these days. I will definitely be returning for future purchases, and I encourage everyone to give them a try!

Resposta da Cuckooland
Just had an Off Set Oval House Pod delivered!
Just had an Off Set Pod delivered and installed to our home on the River Dart. From start to finish the team were incredible. I sat with Nathalie in the Cuckooland showroom where they have the pod on display - she explained in detail the process and showed me the options I could choose from. The team who came to deliver and install were exceptional - they had to bring the parts across on a Barge! Nothing was too much trouble. This truly is a fabulous company and I can not recommend them enough. Sincerely delighted. x

Resposta da Cuckooland
Great customer service and a good quality product
Ordered a made to order cot for our nursery. The ordering process was straight forward and communication excellent. The cot was delivered within the expected lead time with no stress! Fantastic quality item that was easy to assemble.

Resposta da Cuckooland
Great customer service
Ordered nursery furniture which was of great quality. The wardrobe arrived damaged (due to delivery company) however customer service was great and sent a replacement and also a beautiful blanket as a goodwill gesture

Resposta da Cuckooland
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







