Currys - Wisbech Opiniões 

Faulty phone – refund or exchange refused within 30 days
I bought a Samsung Galaxy A57 256GB from Currys Wisbech on 22 August 2026 for £429, using a 36-month finance agreement.
The phone repeatedly freezes during normal use, including when playing Facebook Messenger voice messages, and needs restarting.
I reported the fault and requested a refund or an exchange for a different model within the first 30 days. During my visit on 18 September, staff refused and offered only a repair. On a previous visit, I was told the fault could not be confirmed because it did not happen while I was in the store.
I also contacted online customer support, but they referred me back to the store. Being passed between teams without a satisfactory resolution has been frustrating and disappointing.
I am asking Currys to review how my complaint was handled and arrange a refund, with the associated finance adjusted accordingly. Alternatively, I would accept a different phone model and pay any agreed price difference.
I would appreciate a written response and a clear resolution.

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