Everyone in the store went out of their way to be helpful. I was looking for 3 different items and when they couldn’t find two of the items in their store they reached out to try to track them down.... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Dress ordered not going to be delivered before wedding therefore was canceled. Used check debit card. Waiting 3months for a return???? Crazy. Manager unable to help. Called customer service and they a... Ver mais
It's a scam !!! There is a full procedure about how to return a dress, but in reality, it is simply impossible ... I should have red the other reviews on beforehand. Apparently, I'm not the o... Ver mais
BUYER BEWARE! Why is it so difficult to get a return going for a purchase made online at @davidsbridal #davidsbridal? I have spent two weeks calling, leaving messages, X, Facebook, you name it, I... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
DBI home page
Informações de contacto
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Julie at David's Bridal in Braehead…
Julie at David's Bridal in Braehead Glasgow was amazing. We could not have had a better experience and nothing was too much trouble for her. We were not rushed and she even got the seamstress out on two occasions to give us advice. We found the perfect dress and can't thank Julie enough. Would definitely recommend David's Bridal Braehead.
trust them!
I just came from a different horrific experience ordering bridesmaids' dresses from a different website. I figured I would leave a positive review. David's bridal shipped my dress in a weeks time and it was perfect. loved my dress and the quality was worth it.
A big shout out to Tuhina a
A big shout out to Tuhina at David’s Bridal At Birmingham. She was absolute ⭐️ Nothing was too much for her. She genuinely wanted to help us find a perfect prom dress for my daughter. It was close to 6 n time for her to be off, but still she stayed back n helped my daughter try out dresses and even brought heels for us to gauge the correct length. An asset to the team.
Debra R at the Hobart Indiana store…
Debra R at the Hobart Indiana store made the experience quick smooth and a happy one.
Very professional and pleasant.
If you are after an alteration
If you are after an alteration, make sure you check prices before the appointment-apparently it is the customer's responsibility to find out if the shop has hiked up their prices! Whatever!!
Really awful experience!
Really awful experience! DAVIDS BRIDAL HAS GONE INTO ADMINISTRATION . The Manager told us there was loads of stock then proceeded to tell us there is limited stock. The dresses looked very cheap and tatty but were very costly, you could only buy the dresses that were in the shop, a lot had pulls in. I said my colours were nude/champagne and I was told it’s not a popular colour! Really disappointed , we walked out and didn’t try anything on.
Avoid this shop at all costs
Avoid this shop at all costs. Staff lie, didn’t order a dress they said they had, lied that it was in the store to collect, passed the buck for their mistakes between stores, no apology, chaotic, shambles then try to rip you off with alterations that cost 3 times the cost of the dress. Dresses poor quality and not worth the money. Do not trust a word they say.
Poor!!!
Poor!!!
Staff are rude, unprofessional & I wouldn’t waste any money or time on this place.
Can never get through to them, never keep in contact, take your money but doesn’t provide any care to your experience.
Shadine at the Watford store was…
Shadine at the Watford store was amazing. My friend and I came bridesmaids shopping before we invited the other 6 bridesmaids. Shadine was very helpful explaining the different ranges taking the time to make us feel welcome and she was very informative. We asked for her opinion at the end and she was explained the right cut for our figures which helped us to make our decisions. We then booked again with her and the Bride to be purchased all the dresses thanks to Shadine being so helpful. We had visited the store for the brides dress which she order on a second visit although this was not with Shadine. The other lady was not so helpful, she was rushed and didn’t fully give the bride to be what she asked for. Upon our second visit the manager assigned someone else I can’t recall her name but she was helpful but Shadine I have to say provided that personal experience in shopping which would make the group recommend the store.
Katie from Braehead is a star!
Cannot recommend Katie from David’s Bridal Braehead enough! She’s an absolute star and picked out a wildcard dress that turned out to be the one on my first ever appointment! Best experience ever, she made me feel so comfortable and at ease and was so knowledgable about all the designers. The rest of the staff were super friendly and helpful too.
Worst return ever.
Worst return ever.
BUYER BEWARE
I bought two dresses and a shawl on Saturday. I checked their return policy and they said it was OK to return items within seven days.
On Monday, after my family and I decided on a dress, I tried to return one of the dresses. But, unlike every other retailer I frequent, they wouldn't process the return without the original reciept - the purchasing credit card was not sufficient. So I drove all the way home to fetch my original reciept.
All good, right?
Not even close. For some unknown reason, the original reciept was not enough to give me my money back. They wouldn't process the reutrn without an ID and credit card. I HAD THE RECIEPT! Why do you need anything more?
OK, fine, I've had it at this point. I give them my ID, credit card, and original reciept. They processed the reutrn AND WOULD NOT RETURN MY RECIEPT. IT'S MY PROPERTY! I have two more items on that reciept. What if I want to return those items? Now I can't do that because I don't have my original reciept?
To add insult to injury, after much arguing, they printed out a copy of my original reciept from their terminal instead of giving me MY reciept. Really? They had my reciept all the time and could have just printed it out and used it just like every other retailer in Southern California. I think that this "policy" is designed to keep you from returning stuff, even though they have a return policy.
Buyer beware.
Great service!
I went to the Birmingham uk store with my mom to find a wedding dress at short notice and it was a great experience. Ashleigh was an amazing help and suggested new dresses that I loved but never would have thought to try on!
My daughter fell in love with a Prom…
My daughter fell in love with a Prom dress in Davids Bridal Watford last year in the sale. It was the last one they had but was 2 sizes to big for her. The sales team assured me the alterations team could do anything to fix it and make it fit and that the alterations were not that expensive, figures around £60-£100 were quoted. Fair enough. Fast forward to getting an actual quote for alterations and I've just been quoted over £230! Utterly outrageous, dishonest service. A bride was having the exact same issue with her wedding dress. The sales team will basically tell you anything to get a sale. Unless the dress you're buying fits you perfectly or needs very minimal alterations to 'make it work' I would steer clear or at the very least mentally add £200-£300 on top of your purchase price and then decide if its still the 'dress of your dreams'.
Run, Don't Walk Away From Here
I ordered my dress back in December and they lost it so much and kept telling me different stories about where it was. I got it very end of March (but barely). I contacted customer service so many times and they refused to do a thing for me. They kept telling me that it was in in store order and that I had to deal with the store. I kept having to go down to the store in person many times and they could not even find my dress. I needed this dress altered and they told me it would be at least another month until they could get to it. Well if I waited that long, I'd have no dress for my wedding. Jokes on me though in the end because I had to take it some place else and pay them another 350 dollars and it still doesn't fit right because they couldn't alter it properly due to the fact they do not have the beads there. I spent over 1k on a dress I can not wear. You literally can not call them or email them since they do not care about you and will not respond. I literally could only recommend this place if the dress fits you and you can walk out with it. I should have went elsewhere when it took them 5x to alter my friends wedding dress since they kept screwing that up too.
Great service.
Yesterday I accompanied my daughter to an appointment with Tracey. As a bridesmaid she discovered her dress was too tight and as my daughter lives in Leeds she was anxious to get a dress to fit. Tracey was marvellous throughout, very understanding and she found the same dress (different colour) in a size that fitted. Tracey ordered the dress in the original colour and arranged an appointment for any alterations to be made. Everything was done in a calm, relaxed way which greatly helped my daughter feel more confident. Thank you so much Tracey great service!
Definitely not customer focused
I wish there had a bigger selection for my size range. The sales assistant tried her best but a lot of the dresses online are not in the store. When I found a dress and suggested some changes the sales assistant said those changes ould be addressed with alterations.
So I ordered extra material to make the alterations and the website said 2-3 weeks for delivery. When I checked with their "text only customer service", I was informed that the material would not shipped for 9-10 weeks.
When I had my appointment for alterations, I was told those alterations could not be made because it would change the dress design.
To top it off the alterations were 1 1/2 times the cost of the dress. Had I known how pricey the alterations would be I would have gone elsewhere and had all of the alterations made that I wanted.
Wow, wow wow!!
I dont normally write reviews but I felt that I have to gush about how amazing the Birmingham (UK) store is and the service. The staff are lovely and so helpful, and the alterations team are absolute stars. I had a first class experience from start to finished and not only are the dresses beautiful (I bought the first one I tried on) they are also super-affordable. I may go back for another one and turn it into a party dress.
Went to David’s Bridal
Went to David’s Bridal - West Palm Beach to purchase shoes to match a dress I purchased on Saturday, March 25 (same store) i Was greeted upon entry and told she would meet me in the back by shoes. After 10 minutes, she comes to the back to pickup shoes someone purchased. I asked for sales assistance and was told she would send someone to help me. After an additional 10 minutes I walked to the front to leave and the SAME salesperson thanked me for stopping in. When I advised I was leaving because I WAS NOT served. She apologized and NEVER offered to assist me. The shoes I wanted to purchase were $100.00.
I’ll spend my money elsewhere from now on.
I would like to leave a review for the…
I would like to leave a review for the Braehead store in glasgow, and specifically Team member Katie that assisted me with advice and fitting of wedding dress. I think it’s important to begin with stating a white bridal dress had been my worst nightmare and today it became a reality (I said yes to the dress) simply down to the excellence in customer service I received from Katie. Katie from first meeting today until process of sale was INCREDIBLE! I really had no clue what I was looking for. She guiding me , providing advice and increased my confidence to eventually plucking up the courage to try a dress on. Her product knowledge was vast although was made simple for a first time bride to navigate.
The store is well laid out and changing rooms were lovely.
I hope this review will trigger well deserved recognition for Katie, passionate and professional staff are a rarity!
I shall be coming back for my reveal appt and look forward to seeing Katie and my dress again.
Thanks you so very much Lynne Anderson ❤️👰♀️
I said yes to the dress!
I Had an amazing day at David’s bridal in Watford. Thank you once again to Georgia for her amazing service today and making me feel so comfortable in picking my dream dress you are truly an amazing stylist and made my experience wonderful.
Love Saira x
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








