Excellent service from this company in all departments. Great communications and fast and friendly service, all at a very reasonable price, what more can you ask for ! Highly recommend Davlav.
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Leia as opiniões dos outros
We needed to order some temporary toilets and a welfare unit for a work site at very short notice. Our advisor, Thomas, was really helpful and patient especially as the order had to be amended at the... Ver mais
A empresa respondeu
We've needed unusual help at home from Davlav and they have been brilliant. From the assistance they provided when booking and flexibility to organise what we needed to the guys who have visited, ever... Ver mais
A empresa respondeu
When I call to make a appointment for my toilet to be emptied staff are helpful and polite. When the driver is due always rings to say he is on his way and estimate time. When driver arrives always... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de casas de banho portáteis
- Consultor de construção civil
- Fornecedor de equipamento para construção
- Aluguer de máquinas para construção
- Empreiteiro
Escrito pela empresa
Davlav is a forward-thinking well-established supplier of portable toilet hire, welfare cabins, temporary site accommodation and safe storage containers for construction sites anywhere in Britain. Since 1992, Davlav has been providing tried and tested portable sanitation services to industries across many sectors UK-wide. Our local teams of professionals and available 24/7 to respond to emergency calls across London and throughout the home counties and assist you with your order for portable toilet hire, welfare rentals or effluent tank emptying service outside of our usual office hours. Although based in Grays in Essex, Davlav caters for the needs of various sectors across London, the home counties and beyond, owning to a reliable depot network. Through outstanding levels of customer service, Davlav have quickly become a go-to portable toilet hire company for the construction industries, railway, roadwork contractors, building companies and telecom across Britain. We are continually investing in new welfare solutions, upgrading not only our site equipment and units we hire but also constantly innovating in the field of operations, to deliver 100% reliable and trusted portable toilet and welfare deliveries in a timely manner, across the country. We hire local teams of experts to operate our fleet of welfare vehicles and vacuum tankers to provide our clients with excellent weekly toilet and welfare servicing.
Informações de contacto
Davro House, Granite Farm, CM11 2UQ, Billericay, Reino Unido
- 01375 398 398
- sales@davlav.com
- www.davlav.com
4,5
Excelente
24 opiniões
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Great Service
Really friendly service when ordering, competitive rates, good availability, and good service upon delivery. Easy to off hire and collect, all round a great experience. Would use them again.
9 de dezembro de 2024
Opinião espontânea
Resposta da Davlav
Dear Tom,
Thank you for your excellent review! We're delighted that you had such a positive experience with our service from start to finish.
It's great to hear that you found our team friendly during ordering, appreciated our competitive rates and availability, and were satisfied with both delivery and collection processes. Making the entire experience seamless is exactly what we aim for.
We'd be more than happy to serve you again in the future and appreciate you taking the time to share your feedback.
Best regards,
Team Davlav
Had a toilet for the weekend
Had a toilet for the weekend, and the service was excellent. The whole process was very professional. Definitely recommend
25 de novembro de 2024
Opinião espontânea
Resposta da Davlav
Dear Reg,
Thank you for your excellent review! We're so pleased that you found our weekend toilet hire service excellent and professional throughout the entire process.
Whether it's a weekend requirement or a longer-term project, we're committed to providing the same high level of professional service. Your recommendation means a great deal to us.
Thank you for choosing Davlav, and we'd be happy to assist with any future requirements.
Best regards,
Team Davlav
Temporary office space and welfare.
We needed temporary office space and welfare facilities for 12 people with limited notice. Davlav catered for our needs with great delivery and set up of the units and followed up with support for the duration of our project. Highly recommended.
11 de novembro de 2024
Opinião espontânea
Resposta da Davlav
Dear GS,
Thank you for your fantastic review! We're thrilled that we could accommodate your urgent requirement for temporary office space and welfare facilities for 12 people, even with limited notice.
Our team takes pride in being able to respond quickly to urgent requirements while maintaining our high standards of delivery, setup, and ongoing support throughout projects. Your recommendation is greatly appreciated.
Thank you for choosing Davlav for your temporary accommodation needs, and we'd be delighted to support any future projects.
Best regards,
Team Davlav
Disgusting service
Hidden Tax on Quotation
The initial quotation provided did not include tax, and your staff confirmed the charges without clarifying that tax was excluded. Your team later implied that customers should automatically assume tax would be added because you are a taxpayer business. This is misleading and falls short of clear and transparent communication, as customers should not be left to make such assumptions.
Late Delivery of Toilet
The toilet delivery was explicitly requested for the morning and confirmed by your staff. However, it was delivered late in the afternoon, causing inconvenience and disrupting the planned schedule.
Delayed Servicing
The toilet was agreed to be serviced at the end of each week, but the servicing was only carried out toward the end of the second week after multiple follow-up calls. This lack of adherence to the agreed timeline is unacceptable and raises concerns about reliability.
Delayed Collection and Additional Charges
When your company was contacted to collect the toilet, it was only picked up five days later. This unnecessary delay left the toilet on-site longer than needed, raising suspicions that this was an attempt to increase charges unfairly.
11 de novembro de 2024
Opinião espontânea
Resposta da Davlav
Dear Mr. Hossain,
Thank you for your detailed feedback. We appreciate you taking the time to share your concerns, and we'd like to address each point to clarify any misunderstandings.
Regarding pricing transparency: All our quotations are provided net of VAT, which is standard business practice in the UK and stated in our terms and conditions. We apologise if this wasn't communicated as clearly as it should have been during our initial discussions.
Concerning delivery timing: While we always endeavour to accommodate morning delivery requests, our correspondence confirmed that we "cannot guarantee a delivery time but can request first drop where possible." We understand this may have caused inconvenience and will work to improve our communication around delivery expectations.
With respect to servicing: Our scheduling is optimised by geographical area to maintain efficiency and reduce our carbon footprint. The service schedule follows our route planning rather than a fixed weekly cycle from delivery date. We acknowledge this could have been explained more clearly upfront.
Regarding collection: Our standard procedure allows up to 5 working days for removal, with hire charges ceasing from the date of your collection request, ensuring you're not charged during the collection window.
We note that team members Dan and Thomas have attempted to contact you by telephone to discuss these matters but haven't been able to reach you. We remain committed to resolving your concerns and improving our service communication.
Please contact us at sales@davlav.com so we can discuss this further. Your feedback helps us enhance our service delivery.
Best regards,
Team Davlav
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