I want to give a huge thank you to Adam at Dealer Loyalty for all of his hard work and dedication. Even throughout my frustrations and a very stressful situation, Adam went above and beyond to help... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I want to give a huge thank you to Adam at Dealer Loyalty for all of his hard work and dedication. Even throughout my frustrations and a very stressful situation, Adam went above and beyond to help... Ver mais
A empresa respondeu
I initially filed for a claim due to my Tesla having charging issues. I was initially denied for my claim but with some research and persistence that this repair should’ve been covered I was able to... Ver mais
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The absolute worst company to work with! I’m having the worst horrible experience with this company. They don’t return calls, they don’t pick up the phone, it’s a complete circle when you have submitt... Ver mais
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In my opinion, this company should not be trusted. I had a total loss accident in March 2025 and filed a GAP insurance claim. They repeatedly asked me for more paperwork. I submitted all the... Ver mais
A empresa respondeu
Dealer Loyalty Protection (DLP) is a trusted provider of vehicle service contracts, total loss protection programs, and third-party claims administration services. We partner with dealerships and customers nationwide to deliver dependable protection products, professional claims handling, and responsive customer support. At Dealer Loyalty Protection, we understand that unexpected vehicle repairs and total loss events can create significant financial challenges. Our experienced team is committed to administering claims fairly, accurately, and efficiently while maintaining clear communication throughout the process. Every claim is reviewed according to the terms of the contract and handled with professionalism, consistency, and integrity. As both a claims administrator and total loss administrator, we work closely with customers, dealerships, repair facilities, and lenders to help facilitate a smooth and efficient claims experience. Whether assisting with a covered repair, processing a total loss benefit, or answering questions about coverage, our goal is to provide prompt service and practical solutions that help customers navigate difficult situations. Built on a foundation of integrity, accountability, and reliability, Dealer Loyalty Protection is dedicated to delivering quality protection products and exceptional service to every customer and dealer partner we serve. Dealer Loyalty Protection, Covering You to the Next Level.
Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 34% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Shawn Ozenga from management is so unprofessional does not let customers speak and hangs up the phone without listening to the whole story and side of customer. Please be careful with this company very untrustworthy and rude. I will never do business with them again SCAM !!!
Hello is there a class action suit that I can be apart of please. This company took my money for Gap, applied all my warranties to my balance of my car and said in the negative
I'm a repair facility and let me WARN you this company is AWFUL/Impossible to work with. I submit everything the day the customer arrives. It's been over a week and no response, except when I ask for an update they ask to send it all in again. THREE TIMES. And asked for copy of contract like they don't have it or know what it covers?? I feel really bad for the customer.
I usually have bad experiences with customer service, but I just resolved my gap claim check issue super efficiently. I worked with a girl named Talia, and she was such a pleasure to work with in what could’ve been a frustrating situation! I had a wonderful experience with her. Very professional!
Wonderful service, first time speaking to such a magnificent costumer service where I don't have to argue and I'm actually being treated with manners and respect! Thank you so much Saymon it was wonderful being attended by you!
Happy to take your money but make it impossible to do a claim. They ask for documents after documents (which are pretty obscure) even though they have EVERYTHING from my insurance company AND the lender. Beyond frustrating and making my life miserable. I suspect the positive reviews are from employees since this company is horrible. Do not waste your money on this scam.
I had made a claim and was more than happy with the costumer service provided.
Had a great experience here. Talia helped us out and she was beyond courteous and professional!
Thank god for Talia! When it comes to dealing with cars it can get very stressful. Talia has an amazing customer service vocie that is calming and reassuring. She is such a sweetheart.
I had an amazing experience, it’s a very good policy in addition to the fact that the advisors are very friendly and helpful, I would definitely buy it again… So happy with it
La comunicación con Katia fue muy buena, entendí con claridad todo el proceso y no me tomo mucho tiempo entender
Spoke with Talia who was super helpful! She answered all of my questions and was patient the whole time.
I was incredibly fortunate to get some assistance from Talia. She went above and beyond to make sure I was take care of. Excellent service!
Great overall experience especially working with Talia! She was so helpful and knowledgeable in regards to my situation!
I called and got sent to talia, who was extremely helpful and friendly. she helped with my cancellation and even offered to reach out to the dealer to ensure i got my refund!
Talked to talia today she went above and beyond to help me! Everything went so smoothly thank you talia !!!
I was helped by Talia who was extremely attentive, kind and caring and supported me throughout the process.
This company helped me by solving the total loss of my car, they payed off my debt with the bank, Im so happy with the results. Thank you guys!!!
I had the pleasure of talking with Talia through this process and she was super helpful and made my gap claim go through seamlessly! She is very kind and educated !
I had some inquiries about my warranty coverage, and upon calling in Agustin was extremely helpful and polite through guiding me in understanding the proper procedures of the claims process. He was great! Love him!
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