Debitsuccess Opiniões 50

scam artists...
billing on incorrect days, doing all they can to get late fee payment or dishonor fees, unreliable service provider and non-existent customer service... when questioned on why they would delay the direct debit until the moment the account had insufficient funds they insisted on refunding me and ran away with their tail between their legs... Why NZ gyms still use these guys is beyond comprehension.

a staggeringly, shocking bad company.

my gym used this payment company when i lived in australia. they charged me an "insufficient funds" fee multiple times even though my account had MORE than enough money in it on every occasion. in the end i cancelled my membership and went with another gym.

if your gym uses debit success, quit it immediately.

and if you are a gym owner thinking of using this company, just know that their service is so bad and unethical your members WILL cancel their memberships in response, despite being otherwise completely satisfied by your gym.

think very hard about whether that's something you want.

This company doesn’t even deserve a 1-star rating. Debitsuccess continued charging my credit card after my son’s 10-week After School GO program at Michael Wenden Aquatic Leisure Centre had ended, despite me selecting the option to stop payments once the program was finished. Not only were they taking unauthorised payments, but they were also slapping me with $14 late fees on top of it! How can I be “late” on payments for a program that no longer exists?
I contacted them multiple times, and every time, I was given the runaround. First, they claimed they couldn’t find the email approving my refund, then when they finally admitted it existed, they told me to wait 10 working days. Surprise, surprise—10 working days passed, and still no refund. When I called back, their rep denied ever speaking to me before, despite me recognising his voice! When confronted, he suddenly “remembered” but then tried to say I spoke to someone else. Unbelievably unprofessional.
Their customer service is a joke, their processes are shady, and they have no accountability. If you ever sign up for anything that uses Debitsuccess, triple-check your contract and watch your bank account like a hawk because they will take your money whether you owe them or not. Avoid them at all costs!
Local government councils should not be utilising Debitsuccess to manage members’ accounts, as their unethical billing practices and poor customer service create unnecessary financial stress for customers.

TerrifyingAbsolutely terrifying! These people are extremely unhelpful. Spoke to a man named Callum. I couldn’t hear him. He refused to speak louder. He just kept on speaking in a very low volume. I could hear the background noise clearly. He was doing it on purpose. It took me 15 minutes ro get his name. I had to ask letter by letter the volume was so low. He was doing all this intentionally. Very eerie and it feels like you’re talking to a scammer.
They are taking money out of my account after my gym term has been cancelled. Scary men. Called the gym and they agreed with me. Owner of the gym will be speaking to you tomorrow. I’m blasting this all over th internet.

Absolute criminal organization that will not try debiting your account. But automatically send a debit failure text and tell you to pay $10. We are piling evidence up against this criminals

My partner suffered stomach cancer and also shoulder surgery so cancelled her membership. Despite several visits and phone calls we are being chased by their credit team for ongoing subscriptions. They have lost the medical forms that were handed to them in person and are now requesting them again for the 3rd time. Go somewhere else

scam. late fees charged and no reasoning when you show receipts. gross

I was charged a $10 'late' fee even though there was money in the account, and it wasn't late. They have also done this without my approval. They refuse to take any accountability and have directed me to speak to the Gym (FF) about rectifying this. The worst service and customer experience.

Charging late fees when no attempt was made to debit account. This has happened 3 times now. Never join anywhere that uses this company again. They have 1 star for a reason.

Thief ,this company is really bad , i will be a shame to work for them, the way they operate their business is criminal

Worst company I have EVER dealt with and have only been with them ONE MONTH!!! , shut my account down and will never do service with them ever again, the bank warned me they have so mush trouble with them and to shut my account down as the problems will continue, now i see why, have done exactly that, they have mucked me around soooooooo much, are very rude and dont care. Ripped me off and stoley money and the Won't give it back. Be very careful. Stay away from this company bad bad news

Absolute con artists at best, trying to steal money from my son!!
Had this confirmed by staff at YMCA that debit success try and claim monies not owed !!
Rude and disrespectful staff who will not listen to reason and nothing is there fault.

This company was in New Zealand over 30 years ago. They have a bad reputation in New Zealand. When people try to stop their payments and left the gym, the company actually kept them taking money out of their accounts and now they're over here. In some cases it took months for people to actually stop this company taking money out of their accounts unless they changed their accounts

Just do not have anything to do with any company that uses Debit Success. I signed up to a Gym, and the first I herd that DS was involved it was too late.
Appalling company, you cant contact them!

Absolutely terrible business! This business is used to take gym membership fees from my account. I set up a payment date but started receiving late payment messages I would call them to discuss but they would just demand money saying evidence of banking payment I made and emailed to them wouldn't be looked at for around 5 days. I am bombarded every single week with late fees that are wrong. They are making money by using their debit services from my local gym to rip off people. This business has caused me so much time and stress.

Just had this happen to me via Jetts NZ. Normallly two payments a week, this week they only took one. Send me overdue notices with penalties.
My bank said it was not an issue on the banks end and the account had funds in it.
Just a big waste of my time.
Have emailed Jetts and hopefully they will sort it to save me dealing with these bottom feeders.

Awful customer service experience. Can't believe how rude they were.

Horrible company to deal with... DO NOT USE THIS COMPANY! total rip off. Had money come out from account the first 2 weeks then all of a sudden no money going out from my account. Then I get a call to say the payment was dishonored which was total bulshit then stung with penalty fee. Called them to check details again and start the payments back up and still receiving text messages for dishonored payments. This company is a joke..

I postponed my payments for my grandsons karate over the holidays they informed me it will be $5 a week I was fine with that.. Next thing I'm informed that payment didnt go through so called them ASAP and I was still charged 14.95 for dishonour fees!! Bloody ripoff i wish companies wouldn't use them

What a terrible company with no tech and terrible excuse for customer service and will do anything to take your money and more money. Fitness First, why are you using this terrible service. They are fraudsters.
My credit card details were stolen so my CC company stopped the card so no further transactions can be made.
My payments
For fitness first failed but was not informed until 4 days later and when I called them they said its policy that they automatically slap a fee but they don’t tell you or try to resolve the issue, they just apply a fee. What a bunch of cowboys and no idea how they are still operating as a business. Stay away from them please!! You will lose out