We were very happy with the service when we arrived. We were introduced by a lady Advisor named E50 - Celine. We were given of time to browse around store and were asked did we need help. We were ex... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Celine, the advisor, was very pleasant, helpful, and welcoming. She tailored to all the requirements I was looking for, and provided excellent customer service. She explained in detail the benefit... Ver mais
A empresa respondeu
We visited the DFS store at Aintree Retail Park on Saturday 8 August where we were assisted by Celine, who was very professional, knowledgeable and friendly. Celine answered all our questions and gave... Ver mais
Friendly, helpful staff. While buying process is very straight forward and simple. Great finance offers too. Returning customer who would return again!
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, Reino Unido
- 0333 999 9846
4,9
Excelente
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Helpful and Efficient
Callum was very helpful, and efficient in the buying process. Would recommend.
26 de maio de 2026
Resposta da DFS Furniture - Aintree
Hello Jordan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Aintree
Hello,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The young lady that serve me was very…
The young lady that serve me was very polite and professional, and made the experience a pleasure. Not being pressured to buy made whole experience relaxed. I can honestly say your employee and her pleasant manner made my mind up to buy my purchase.
24 de maio de 2026
Resposta da DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service from Jess
Great customer service from Jess, she explained everything very clearly and confidently.
Smooth process thanks Jess
24 de maio de 2026
Resposta da DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Good customer service from the staff
Staff was very helpful for finding the right one
23 de maio de 2026
Resposta da DFS Furniture - Aintree
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Callum was excellent not pushy like the…
Callum was excellent not pushy like the other retailers
23 de maio de 2026
Resposta da DFS Furniture - Aintree
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
DFS Sofa
Andrew was very helpful, friendly and explained all the steps of the process clearly
23 de maio de 2026
Resposta da DFS Furniture - Aintree
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
The salesman was extremely informative about the furniture we decided to purchase. Excellent customer service.
22 de maio de 2026
Resposta da DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Callum was very professional and so…
Callum was very professional and so easy to talk to, couldn't of help me any more
21 de maio de 2026
Resposta da DFS Furniture - Aintree
Hello Ken,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Outstanding service from Jack
Excellent customer service from start to finish. The staff were friendly, professional, and very helpful throughout the whole process. They took the time to understand our needs and made everything easy and stress-free. The quality of service was outstanding, and we felt valued as customers. Highly recommend — definitely a 5-star experience!”
Excellent customer service from Jack. He was extremely helpful, patient, and professional throughout the whole process. He went above and beyond to help us choose the right sofa and made the experience very easy and comfortable. If possible, I would give 10 stars instead of 5. Truly outstanding service!”
15 de maio de 2026
Resposta da DFS Furniture - Aintree
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Jack met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sarah was helpful and gave good advice
Sarah was helpful and gave good advice. Answered all questions in professional friendly manner.
20 de maio de 2026
Resposta da DFS Furniture - Aintree
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Callum was fantastic and very…
Callum was fantastic and very knowledgeable. He was also very patient and understanding going thorough everything a number of time to ensure we were happy. Thank you
20 de maio de 2026
Resposta da DFS Furniture - Aintree
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very happy with the help from Callum
Very happy with the help from Callum! Really helpful and made for pleasant experience.
17 de maio de 2026
Resposta da DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Had a lovely experience at DFS today
Had a lovely experience at DFS today. I hate walking in to a shop and having someone coming straight up to you and following you around I feel uncomfortable and like I’m being put under pressure to buy, but here they didn’t do that. There were plenty staff around who were all very friendly and helpful. No pressure to buy and made the process easy. Happy to of walked away with our new sofa and to be delivered a lot sooner than we expected.
17 de maio de 2026
Resposta da DFS Furniture - Aintree
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The least worse option
We chose the sofa which I think is best for us.
However, some of your sales staff were not great. One in particular called my wife 'love' so we made sure not to order with him.
Generally the sales team were poorly informed about what was available as corners etc so we were not confident enough to order.
Only after checking with other retailers we felt this was the best option for us.
It felt like the least worse option.
10 de maio de 2026
Resposta da DFS Furniture - Aintree
Good morning,
Thank you for sharing your feedback with us, we are sorry to hear your experience was not as expected and you were poorly informed regarding the product you have ordered. We will ensure your feedback is relayed to the relevant management team.
Kind regards,
Holly M
DFS Customer Support
Graham looked after us from start to…
Graham looked after us from start to finish. Explained everything in detail.
16 de maio de 2026
Resposta da DFS Furniture - Aintree
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Resposta da DFS Furniture - Aintree
Good morning Ashleigh,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Left to browse
Left to browse. When I did need help assistants were very friendly and knowledgeable.
8 de maio de 2026
Resposta da DFS Furniture - Aintree
Good morning Sarah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Good choice of settees and staff very…
Good choice of settees and staff very helpful
15 de maio de 2026
Resposta da DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Aintree
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind regards,
Vanessa
DFS Customer Support
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