DFS Furniture - Basildon Opiniões 

Friendly staff. Patient and pleasant to speak with. Told us all the options available and helped us make an informed decision on the sofas we chose. Very nice lady that dealt with us

Really friendly staff patient and helpful made the whole process of choosing and ordering a sofa so easy thank you to all the team at Basildon

From going in we were not harassed by sales personnel but the nice lady who greeted us said have a look round and if you require any assistance let me know.
Due to the various designs we were quite a while but eventually ordered all the furniture required.

There was someone to attend to us immediately and they were very helpful friendly and professional

Kind, helpful staff.

Had an amazing experience. The women serving us I think Dawn, made the experience so easy and enjoyable.

Excellent service. Full explanation given about the furniture and its care. Options given as well.

Very good customer service, did not push for add ons, calmly listened to what's needed and guided well. Pleasant and courteous.

Great service from Darren

Service was excellent not rushed in any way and not pressured into buying insurance hoping that the rest goes as smooth.what i liked most of all was the choice of payments that you can pay a deposit and then pay in full two days before delivery which is much better because you still have your money until delivery ps this is our fifth sofa we have purchased from dfs

Darren made it really straightforward and explained all tge steps

Great welcome and answers to all our questions, which allowed us to narrow down and make a choice

Amazing 🤩
Easy to deal with, no hiccups and delivery was 👌🏻💯 Absolutely love my new sofa, has made my disabled life so much easier ❤️

Walked into store the staff said hello
They let me walk around without hassling me which was nice let hassle
When I found a sofa a member of staff came over he said he was a trainee who was helpful he was not sure about a question and got a senior member staff to take over the order
Overall, the staff were helpful and did offer other services ie Insurance etc I was not pushed into buying the products the Salem’s. Was just offering
Overall, my experience in the store was good

We felt welcome as soon as we walked in. We were asked if we would like refreshments and asked if we knew what we were looking for (we did) and was shown to where it was in the store. We didn't like this particular sofa. However, we found something a lot more to our liking, comfort wise. The shape wasn't what we were looking for, because our assistant knew the original shape we liked, she was able to adapt it to our desire. We wouldn't have known we could do that unless she suggested it.

Kelly P welcomed my Husband and I and was very friendly, and informative, Kelly was very knowledgable, and very polite, and helped us to fully understand the sofa

Absolutely brilliant, staff knew what would work in our house and really listened to what we needed out of our sofa.

Excellent customer service
Very friendly and approachable

Greeted by Kelly P when we walked in. Kelly gave us the layout of the store and checked in on us after walking around.
Once we had found the sofa we wanted Kelly approached us and offered a tea and a coffee and ample time for us to discuss amongst ourselves. When we had decided Kelly came back to us to complete the purchase.

Overall the experience was great and the customer service was exceptional and personal from Kelly who made the whole process of buying a sofa exciting.

Couldn’t thank Kelly enough.

Dawn was very helpful with everything that we need to know