Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... Ver mais
A empresa respondeu
Plenty of choice. Nice spacious store. Very pleasant staff. Not at all pushy, but there when you need assistance. Would like to give a special shoutout for Danielle who helped us so much in making o... Ver mais
A empresa respondeu
Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond. I’ve rarely had suc... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
Miles Gray Road, SS14 3AF, Basildon, Reino Unido
- 0333 999 9801
4,9
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service
Very friendly and approachable
25 de junho de 2026
Resposta da DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Greeted by Kelly P when we walked in
Greeted by Kelly P when we walked in. Kelly gave us the layout of the store and checked in on us after walking around.
Once we had found the sofa we wanted Kelly approached us and offered a tea and a coffee and ample time for us to discuss amongst ourselves. When we had decided Kelly came back to us to complete the purchase.
Overall the experience was great and the customer service was exceptional and personal from Kelly who made the whole process of buying a sofa exciting.
Couldn’t thank Kelly enough.
20 de junho de 2026
Resposta da DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kelly met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Dawn was very helpful with everything…
Dawn was very helpful with everything that we need to know
23 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very helpful sales assistant
Very helpful sales assistant. Explained everything and made for a pleasurable visit
22 de junho de 2026
Resposta da DFS Furniture - Basildon
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Fantastic service
Fantastic service - staff were really helpful. They made the experience quick and easy.
22 de junho de 2026
Resposta da DFS Furniture - Basildon
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
very pleasant and helpful assistant
the assistant was infomative on the purchases we were about to make and very pleasent attitude.
21 de junho de 2026
Resposta da DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Easy as ABC = DFS
Great experience in store. Dawn made the entire process streamlined and very easy! Left the store knowing my order is with the professionals and a reputable company.
Thanks DFS :)
13 de junho de 2026
Resposta da DFS Furniture - Basildon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent staff everything sorted
Excellent staff everything sorted, great pleasure.
21 de junho de 2026
Resposta da DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The staff was very professional and…
The staff was very professional and efficient, her name was Kelly
21 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Basildon
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
My Experience.
The service was excellent, & very helpful. The Gentleman who helped us was very attentive.
20 de junho de 2026
Resposta da DFS Furniture - Basildon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Basildon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Great customer service from DFS Basildon, especially the lady.
19 de junho de 2026
Resposta da DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Friendly and unobtrusive customer service
Friendly, concise, unobtrusive customer service.
16 de junho de 2026
Resposta da DFS Furniture - Basildon
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
DFS 100%
The lady who delt with me was very helpful, polite and friendly and answered all my questions that I needed to know. Bought a few sofas from DFS and would definitely recommend to others.
8 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Resposta da DFS Furniture - Basildon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
A Experiência Trustpilot
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