Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... Ver mais
A empresa respondeu
Plenty of choice. Nice spacious store. Very pleasant staff. Not at all pushy, but there when you need assistance. Would like to give a special shoutout for Danielle who helped us so much in making o... Ver mais
A empresa respondeu
Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond. I’ve rarely had suc... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
Miles Gray Road, SS14 3AF, Basildon, Reino Unido
- 0333 999 9801
4,9
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da DFS Furniture - Basildon
Hello Sarah,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Was left alone to browse and then…
Was left alone to browse and then helped when required.
5 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello Mrs Read,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Dawn was fab and DFS are brilliant!
5 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello Ms Harvey,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The warm welcome when entering the…
The warm welcome when entering the store and excellent customer service - Dawn was the DFS assistant who welcomed me and assisted with my purchase
27 de maio de 2026
Resposta da DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
new furniture
appreciated that we ere left alone to wander around on our own and received help when asked for.
Dawn was extremely helpful and knowledgeable
2 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello Barbara,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff where lovely got a lovely 3 piece…
Staff where lovely got a lovely 3 piece suet and money off all good, also dident take to long
2 de junho de 2026
Resposta da DFS Furniture - Basildon
Hello Mrs Francis,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Dawn was a very friendly informative…
Dawn was a very friendly informative sales assistant, explained everything & made our purchase an absolute pleasure
From greeting us at the door, giving us time to look around and measure up our desired corner range we was blown away with her expertise
Would highly recommend Dawn & DFS Basildon
1 de junho de 2026
Resposta da DFS Furniture - Basildon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Spot on
Really helpful friendly staff. Good selection to cater for everyone. Deals were good, everything was explained to us re monthly payments, delivery window etc
29 de maio de 2026
Resposta da DFS Furniture - Basildon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Darren was extremely helpful and very…
Darren was extremely helpful and very professional. From start to finish it was very easy .
1 de junho de 2026
Resposta da DFS Furniture - Basildon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
The attention by Shaz and the quick…
The attention by Shaz and the quick service was great!
31 de maio de 2026
Resposta da DFS Furniture - Basildon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent services
24 de maio de 2026
Resposta da DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Basildon
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Website info is poorly presented and is…
Website info is poorly presented and is out of line with staff training. A review of information coordination could be better. Assistant was helpful as a whole and her manners was pleasant.
29 de maio de 2026
Resposta da DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry if the process of ordering via the website was found to be difficult. Please be assured we will take your feedback on board as we do want the customer journey to be as smooth as possible.
Kind Regards,
Jordan
DFS Central Customer Support
Amazing customer service
After a poor experience at another DFS store, I am so glad I tried a different one! I wish I got the man’s name but he’s customer service and willingness to help was incredible!
30 de maio de 2026
Resposta da DFS Furniture - Basildon
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Customer service was great
Customer service was great, made me feel at ease, no issues whatsoever, not too pushy and very helpful.
30 de maio de 2026
Resposta da DFS Furniture - Basildon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent service by Andrea very…
Excellent service by Andrea very helpful would definitely buy from here again
30 de maio de 2026
Resposta da DFS Furniture - Basildon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
29 de maio de 2026
Resposta da DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good choice of products
An excellent experience in store with friendly and helpful staff and a good range of products.
27 de maio de 2026
Resposta da DFS Furniture - Basildon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
A Experiência Trustpilot
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