Excellent service by Shannon. Had visited store a few times to make a decision on which sofa to purchase. On each occassion Sharnnon was welcoming and friendly and so pleased she was working on the... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Following a visit to the Bradford store and not being able to find the sofa we were looking for we travelled to your Doncaster store as we were told the sofa we wanted to look at was there. Really gla... Ver mais
A empresa respondeu
Our experience at dfs was fantastic the customer service and support was brilliant do apologise I totally forgot her name “pretty blonde woman” she was brilliant at explaining how everything works wit... Ver mais
A empresa respondeu
We went to DFS Doncaster branch and was warmly received by Helena. She introduced herself and gave us a brief introduction of where different types of sofa located. When we found the sofa we wanted,... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
16 High Street, DN6 8DP, Doncaster, Reino Unido
- 0333 999 9732
4,9
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Mr Geoffrey Butterfield
Lauren was very helpful it was a pleasant experience she gave good advice on how to look after the settee and chair that we ordered
10 de maio de 2026
Resposta da DFS Furniture - Carcroft
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lauren.
Kind Regards,
Jordan
DFS Customer Support
You where left alone to browse without…
You where left alone to browse without pushy interfering sales persons and only when you needed their advice and expertise they where at hand to advise
And once you had made your choice they went through all the various options with clarity and explained what was available for your sofa of choice
Overall was a enjoyable experience
10 de maio de 2026
Resposta da DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Joe at Carcroft, Doncaster
Joe at Carcroft, Doncaster was great and the reason we bought the sofa. He is an absolute asset to the company. Thanks Joe
9 de maio de 2026
Resposta da DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great experience was left to browse no…
Great experience was left to browse no pushy sales person and our salesperson was amazing call Joe very happy with our purchase
9 de maio de 2026
Resposta da DFS Furniture - Carcroft
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A last-minute trip to DFS
A last-minute trip to DFS with an idea in mind, we weren't hounded by staff, but they were visable and available when we needed them. I believe it was Joe who supported us in buying a new sofa and stool bundle. He was brilliant and energetic (especially for the end of the day) and it was a breeze to discuss the whole purchase journey. He was extremely knowledgable while make the experience a fun outing. Huge thank you to him, he has great potential as a salesman!
8 de maio de 2026
Resposta da DFS Furniture - Carcroft
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Joe was very helpful and professional
Joe was very helpful and professional. He took time to listen and then show me what was on offer.
5 de maio de 2026
Resposta da DFS Furniture - Carcroft
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Good experience at DFS
Good knowledgeable staff who could give options and new product information well,
Friendly customer service.
6 de maio de 2026
Resposta da DFS Furniture - Carcroft
Good morning Nicola,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Carcroft
Good morning David,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
We thought the guy that was dealing…
We thought the guy that was dealing with the sale did not give us the choices available to us, for example he did not ask if we wanted easy glide he just added all the extras to the price anyway, without giving us any choice we also felt he rushed through the sale so my husband had no idea what was happening.
25 de abril de 2026
Resposta da DFS Furniture - Carcroft
Good morning Deb,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. This is truly disappointing to hear and we are really very sorry about your experience with one of our advisers. Please be assured that I will pass this feedback to the management team for them to look into as this is not the level of service we would expect. All optional extras can be removed prior to delivery.
Kind Regards,
Holly M
DFS Customer Support
Dfs sending me emails everyday to leave…
Dfs sending me emails everyday to leave a review so here you go.
I walked in, bought a sofa, paid the money and walked out. What do you expect?
24 de abril de 2026
Resposta da DFS Furniture - Carcroft
Thank you for your review. We are very sorry to hear that you have been contacted multiple times to complete a review. We will provide this feedback to the relevant team.
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Carcroft
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Great customer service!
Great experience, Joe’s customer service was excellent and made the buying process very smooth! He was polite and very knowledgable of the products available and helped me choose the perfect bed for me. 10/10 for Joe!
29 de abril de 2026
Resposta da DFS Furniture - Carcroft
Good morning Jack,
Thanks for your lovely feedback, we’re glad to hear Joe met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Lauren helped us with excellent advice…
Lauren helped us with excellent advice and was not pushy at all, we went away and measured up then went back next day to order.
27 de abril de 2026
Resposta da DFS Furniture - Carcroft
Good afternoon Richard,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service… Matt that…
Great customer service… Matt that served us was very polite and helpful…good selection of sofas which are reasonably priced
26 de abril de 2026
Resposta da DFS Furniture - Carcroft
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Service provided by Lauren at DFS…
Service provided by Lauren at DFS Carcroft was exemplary. She was very friendly, professional and spent plenty of time with us to help decide on the sofa we wanted. We have shopped at DFS Carcroft before and we keep going back for the quality and fantastic customer service. A +++ experience overall.
26 de abril de 2026
Resposta da DFS Furniture - Carcroft
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Lauren in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Carcroft
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
The gentleman what served us was very…
The gentleman what served us was very helpful
24 de abril de 2026
Resposta da DFS Furniture - Carcroft
Good afternoon Cheryl,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
All good got what we wanted and the…
All good got what we wanted and the staff were very knowledgeable and helpful 👍
23 de abril de 2026
Resposta da DFS Furniture - Carcroft
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great staff very helpful and not pushy…
Great staff very helpful and not pushy at all gave me all the information and the time to decide on what I wanted
19 de abril de 2026
Resposta da DFS Furniture - Carcroft
Good afternoon Sandra,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great store and staff.
We haven’t yet received our sofa as we only ordered yesterday but wish to leave a review for the store and staff we dealt with. Our closest store was Carcroft Doncaster and from the beginning it was a lovely experience. The lady called Lauren who helped us was great! Extremely friendly, helpful and wasn’t pushy at all. Once I had shown her pictures of what we were looking at, she told us where to find the sofa and all the other ones similar to what we were looking for. She allowed us time to stroll around and once we decided she was there to help. Ordering the sofa was a breeze and lauren made the experience great!
Lovely store too, nice and big with plenty of choice.
21 de abril de 2026
Resposta da DFS Furniture - Carcroft
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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