The team were understaffed but made an extra effort to help everyone. Ou salesperson Sammy couldn't have been more pleasant and helpful.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The helpful but not intrusive assistance we received from Chloe was beyond criticism. Her knowledge of your products was faultless. It was a most enjoyable and productive experience. Excellent sale... Ver mais
A empresa respondeu
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... Ver mais
A empresa respondeu
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
Gonerby Road, NG31 8AU, Grantham, Reino Unido
- 0333 999 9743
4,9
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Andrew was great
Andrew was great. Gave us space to make a decision and then very thorough and friendly over advice and payment options.
15 de abril de 2026
Resposta da DFS Furniture - Grantham
Good morning Lee,
Thanks for your lovely feedback, we’re glad to hear Andrew met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very pleased with this store
Very pleased with this store, we were able to take leather samples home to match our decor, Dan was very patient and explained all our options and offers to us.
15 de abril de 2026
Opinião espontânea
Resposta da DFS Furniture - Grantham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Dan at the Grantham DFS was very good.
Dan at the Grantham DFS was very good, friendly, polite, and made you feel very welcome. Great at explaining all about the sofa's, warranty etc. would recommend him if you are thinking of buying from DFS.
13 de abril de 2026
Resposta da DFS Furniture - Grantham
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Very good assistant Sammy
Very good assistant Sammy with excellent product knowledge, pleasant and helpful.
However, the designs we wanted to see (Zella Torren) were not in the store (online only). How can you judge a sofa without actually sitting on it?
12 de abril de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
So easy! Paige is an excellent salesperson!
Very efficient, friendly and informative help from Demi and particularly Paige. Looking forward to getting our new sofa and chair in the next few weeks. Everything explained clearly and options given. Inspired trust and confidence that we had made the right decision.
7 de abril de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very Helpful
Friendly staff answered all the questions I had and very helpful
Highly recommend
7 de abril de 2026
Resposta da DFS Furniture - Grantham
Good morning Steve,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Staff very helpful and sorted…
Staff very helpful and sorted everything out even when I changed my mind the next day.
31 de março de 2026
Resposta da DFS Furniture - Grantham
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great service lovely lady explained…
Great service lovely lady explained everything you need to know. Saw the same person 4 years ago excellent
7 de abril de 2026
Resposta da DFS Furniture - Grantham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I think her name was sammy at grantham…
I think her name was sammy at grantham store brilliant service and understanding our needs and makes a nice experience when I went in with my kids and she included them too
6 de abril de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful sales person
Very helpful sales person. We did not feel pressured. He (sorry done know his name) answered all my questions. Thank you
6 de abril de 2026
Resposta da DFS Furniture - Grantham
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Buying our sofa was Easy and smooth…
Buying our sofa was Easy and smooth nothing was to much trouble
Just a shame we have to wait 8 weeks for our sofa and chair
6 de abril de 2026
Resposta da DFS Furniture - Grantham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful and friendly
Very helpful and friendly. Left me to browse first but a lovely hello was said on entry they were with me straight away when I needed advice. Nothing was too much trouble to find out.
6 de abril de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sam who dealt with us was very…
Sam who dealt with us was very professional and explained everything in detail.
Her customer service was outstanding.
She is a real credit to DFS.
6 de abril de 2026
Resposta da DFS Furniture - Grantham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very relaxed and never felt under…
Very relaxed and never felt under pressure to make the purchase. Andrew was very helpful and very knowledgeable.
4 de abril de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
It was a good experience at Grantham…
It was a good experience at Grantham showroom. Page answered my questions and was very helpful, not pushy at all and explained all the options that were available which helped me make the best choice. Thank you Page
4 de abril de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
excellent
1. Greeted once in Store by Andrew.
2.Asking was I was Looking for.
3.The item I was looking for was not in store but he looked on line, found it and went into great detail all that was available in that range. definitely went the extra mile to help
Excellent experience. overall.
1 de abril de 2026
Resposta da DFS Furniture - Grantham
Good morning Angela,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Good experience and good product knowledge
All round knowledge and no pushing on sales . Dan was very pleasant to deal with.
1 de abril de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Excellent experience …
It was a nice experience and the entire process was seamless.
29 de março de 2026
Resposta da DFS Furniture - Grantham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Grantham
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
So much to choose from
Great selection, hard not to find something to like.
The staff were attentive, helpful and knowledgable. Sammy in particular was very helpful.
28 de março de 2026
Resposta da DFS Furniture - Grantham
Good morning Terry,
Thanks for your lovely feedback, we’re glad to hear Sammy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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