The team were understaffed but made an extra effort to help everyone. Ou salesperson Sammy couldn't have been more pleasant and helpful.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The helpful but not intrusive assistance we received from Chloe was beyond criticism. Her knowledge of your products was faultless. It was a most enjoyable and productive experience. Excellent sale... Ver mais
A empresa respondeu
Having already seen a sofa online that I liked, I popped into the Grantham store to try it out. Demi was so incredibly helpful and friendly, explaining everything I could possibly need to know and run... Ver mais
A empresa respondeu
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
Gonerby Road, NG31 8AU, Grantham, Reino Unido
- 0333 999 9743
4,9
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful sales staff
Very helpful sales staff, not pushy but informative. Good experience!
21 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good morning Jacqueline,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Grantham
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Communication excellent…
The communication from Sammy was excellent. Very pleasant… listening to our questions and answered professionally…
21 de fevereiro de 2026
Opinião espontânea
Resposta da DFS Furniture - Grantham
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Communication skills and listening was excellent…
Communication was excellent Sammy was pleasant and took us through all procedures that we needed to know…
She listened to what we needed and answered our questions…
21 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
New furniture
Amazing the young lady who served us today at Grantham was outstanding highly recommended
21 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Resposta da DFS Furniture - Grantham
Good afternoon Beverley,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Service was very good explained things…
Service was very good explained things very well not pushievery pleased
19 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Grantham
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Grantham
Good Afternoon Philip,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service
Great service, explained all we needed to no. Bought 2 recliner chairs .
18 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Fantastic service.
15 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
We were made to feel very welcome.
We were made to feel very welcome.
The lady that served us was very knowledgeable and very helpful.
Process made even better with express delivery no waiting for weeks.
15 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
We appreciate you taking the time to share your experience. We're happy to hear that you felt welcome and found our team member helpful, plus enjoyed the express delivery!
Kind Regards,
Vanessa
DFS Customer Support
Excellent
Excellent, friendly customer service from Demi. A pleasure to deal with her
15 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Grantham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Sammy was very helpful and polite
On my arrival was met by one of your very helpful polite members of staff Sammy, who explained every detail of my purchase including insurance and cleaning products
14 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
This was a pleasant experience
This was a pleasant experience, I was approached as soon as I entered the shop and given the opportunity of seeing all the reclining chairs on my own and I appreciated not having someone trying to sell me something.
When I decided what I wanted Andrew was very professional in his manner and I couldn’t have had a better experience. He went through the purchase procedure in a very friendly and relaxed way, I didn’t feel pressured at all. I would definitely recommend DFS Grantham.
14 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
We was greeted to your store by a very Polite young lady Sammy.
We was greeted to your store by a very polite young lady by the name of Sammy who was extremely helpful and very informative she helped us buy our new sofa and made the whole process a absolute pleasure
7 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good morning,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful young man went through…
Very helpful young man went through everything with us did not rush so happy
9 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good afternoon John,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Dan was excellent in everything that he…
Dan was excellent in everything that he did for us. His explanations of how to look after the furniture were very precise and easy to understand. He walked us through the credit part of the purchase in detail.
8 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good Afternoon David,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dan.
Kind Regards,
Jordan
DFS Customer Support
DFS experience
Very good service, not pressured at all. Everything explained very well.
7 de fevereiro de 2026
Resposta da DFS Furniture - Grantham
Good Afternoon Sally,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Jordan
DFS Customer Support
A Experiência Trustpilot
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