Didn't actually go to the shop but ordered a new mattress online, choose a silent night, as I've heard a lot about them,it took about a week to deliver from ordered, happy with my purchase
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We visited the Guildford branch in October and Raiyan was friendly and gave good advice. After visiting numerous other furniture stores including other branches of DFS, based on the product on offer a... Ver mais
Nice relaxed atmosphere, made choosing easier. Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner. We chose a lovely sofa to suit ou... Ver mais
A empresa respondeu
I called in to Guildford store to look at a sofa I had seen online. I was met by Joshua, who was extremely knowledgeable and helpful. Nothing was too much trouble, he explained everything really well,... Ver mais
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
8 North Street, GU1 4AF, Guildford, Reino Unido
- 0333 999 9527
4,9
Excelente
411 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Simple and positive experience
17 de fevereiro de 2023
The assistant was really helpful And…
The assistant was really helpful And wasn't in my face at anytime.It was a pleasure being served by her . I look forward too receiving my new furniture.
S Ward
10 de fevereiro de 2023
Very friendly and patient
The lady that helped us, Megha, was very patient with my elderly mum and very friendly. She helped to put her at ease and answered all the questions we had very well.
9 de fevereiro de 2023
Great experience
Great experience. Arjun was knowledgeable, efficient and polite.
Thanks
11 de fevereiro de 2023
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Customer service from Josh was…
Customer service from Josh was exceptional. Helped us consider all the best options considering different styles and colours. Very helpful and easy.
7 de fevereiro de 2023
Resposta da DFS Furniture - Guildford
Hello Louise,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisors. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Simon T
DFS Central Customer Support
Resposta da DFS Furniture - Guildford
Hello Ellie,
We are really grateful for your kind words and sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
Nice relaxed atmosphere
Nice relaxed atmosphere, made choosing easier.
Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner.
We chose a lovely sofa to suit our budget.
The only minus was the price of the delivery charge, I can only think it’s because it has to travel far.
Having said that I’m pleased.
6 de fevereiro de 2023
Resposta da DFS Furniture - Guildford
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Simon T
DFS Central Customer Support
Helpful, knowledgeable and professional staff
We had been looking to replace our sofas for some time and visited numerous retailers. Many products on offer are very similar but the difference here was the very knowledgeable and helpful sales staff. Every question was answered in detail, which gave us confidence in the product. At the same time we didn't feel pressured in any way.
3 de fevereiro de 2023
Our customer advisor Joshua was…
Our customer advisor Joshua was extremely helpful and very pleasant. Can't rate him highly enough
3 de fevereiro de 2023
Resposta da DFS Furniture - Guildford
Hello Edward,
Thank you for taking the time to share your 5* review. We are happy that Joshua provided you with all the information and product knowledge. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Jennie D
DFS Central Customer Support
Lovely lady served me.
1 de fevereiro de 2023
Resposta da DFS Furniture - Guildford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it.
Kind Regards,
Simon T
DFS Central Customer Suppor
staff were excellent
31 de janeiro de 2023
We’ve just purchased our new sofa from…
We’ve just purchased our new sofa from dfs Guildford, and the sales team were very helpful
29 de janeiro de 2023
The service of the staff
The service of the staff - David the Asst Manager and the Manager who were a pleasure to deal with
28 de janeiro de 2023
Straightforward purchase online filling…
Straightforward purchase online filling in store visit and helpful staff members. Waiting for my delivery now - all looks on track. Haven’t got the product yet so can’t speak to the quality yet.
22 de janeiro de 2023
Resposta da DFS Furniture - Guildford
Good Morning Ms Atwal,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lia P
DFS Central Customer Support
Excellent
I would definitely recommend Guildford DFS they are friendly and they explain everything to you and also get somebody else in to make sure the order is right and they are not pushy either. Thanks again
24 de janeiro de 2023
Resposta da DFS Furniture - Guildford
Hello,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please contact a member of our team on 0333 9999 777 and we would be more than happy to assist you
Kind Regards,
Simon T
DFS Central Customer Support
Very helpful and friendly staff in…
Very helpful and friendly staff in Guildford branch - they were knowledgeable but not pushy.
20 de janeiro de 2023
A very pleasant experience with no real…
A very pleasant experience with no real pressure selling - just the information to make an informed choice, that I like, A*.
13 de janeiro de 2023
Resposta da DFS Furniture - Guildford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the service received.
Kind Regards,
Simon T
DFS Central Customer Support
Poor in store experience on at 2 branches
The in store experience in Guildford was poor. Being a "big company" seemed to be an excuse for inflexibility. I then established that this "big company" did not accept American Express, not unusual until you realise that they do online. The sales person assumed they knew things when it wasn't actually the case. At another store, the staff seemed too busy marking up sale items to offer assistance.
26 de dezembro de 2022
Resposta da DFS Furniture - Guildford
Hello Andrew,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies in regards to your experience you had in store as this is very disappointing.
We are glad to see you did still purchase online and hope your future experience with DFS is a positive one.
Kind Regards,
Simon T
DFS Central Customer Support
A Experiência Trustpilot
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