Joseph from the Hatters Way store in Luton was very professional. He talked us through how to take care of the sofa and went through all the relevant terms and conditions regarding our payment plan w... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... Ver mais
A empresa respondeu
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... Ver mais
A empresa respondeu
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair,... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, Reino Unido
- 0333 999 9821
4,9
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, quality products
15 de maio de 2026
Resposta da DFS Furniture - Luton
Good morning Lin,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Definitely Recommended
I would like to say a big thank you to Hanna who advised and helped us choose the right sofa's. Amazing customer service!
11 de maio de 2026
Resposta da DFS Furniture - Luton
Good morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Luton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very good experience we are very…
Very good experience we are very satisfied very good service
12 de maio de 2026
Resposta da DFS Furniture - Luton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff were great and very helpful…
The staff were great and very helpful and attentive and professional.
Henna and the manager made us feel at ease and helped us throughout the process of finalising our sofa order
11 de maio de 2026
Resposta da DFS Furniture - Luton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service
10 de maio de 2026
Resposta da DFS Furniture - Luton
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Well my Mum has very specific needs in…
Well my Mum has very specific needs in light of her poor health. I think we found the absolute best sofa tailored to her needs. The Gentleman that served us was very patient as we did not settle on a sofa until we had tried many. Very polite and professional.
10 de maio de 2026
Resposta da DFS Furniture - Luton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Quick response to an issue with item…
Quick response to an issue with item purchased
2 de maio de 2026
Resposta da DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Very helpful staff
9 de maio de 2026
Resposta da DFS Furniture - Luton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Resposta da DFS Furniture - Luton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
gentleman who helped answered every…
gentleman who helped answered every question and was excellent. he sealed the sale
4 de maio de 2026
Resposta da DFS Furniture - Luton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Good customer service
The staff named (Anam) has been professional in dealing with customer and im satisfied.
5 de maio de 2026
Resposta da DFS Furniture - Luton
Good afternoon Kazeem,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service throughout the…
Great customer service throughout the process.
4 de maio de 2026
Resposta da DFS Furniture - Luton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Warm welcome no pestered could browse…
Warm welcome no pestered could browse with out hasle. Jo who dealt with our order was very professional and helpful
4 de maio de 2026
Resposta da DFS Furniture - Luton
Good afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We were not pestered by staff until we…
We were not pestered by staff until we contacted them and then they were very helpful
3 de maio de 2026
Resposta da DFS Furniture - Luton
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
The staff are friendly and have good…
The staff are friendly and have good customer service.
1 de maio de 2026
Resposta da DFS Furniture - Luton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
We brought a 2 seater and armchair from…
We brought a 2 seater and armchair from DFS, and this is a very comfortable sofa and we were very pleased with the colour. However when we purchased this the sales assistant Henna, The sales assistant service was ok overall, however we think the DFS staff may need a little more training on service, as our service assistant asked us to leave a good review for commission, which we found not professional. The delivery of the sofas went very well however the delivery people did not set up with chase remotes and left us to figure out how to work them, they are still not working.
6 de abril de 2026
Resposta da DFS Furniture - Luton
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
The staff helped us find a sofa bed
The staff helped us find an appropriately sized sofa bed and also informed us of a voucher we were eligible for which saved us £150 on a rug
26 de abril de 2026
Resposta da DFS Furniture - Luton
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Luton
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Resposta da DFS Furniture - Luton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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