From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... Ver mais
A empresa respondeu
When we told Daniel what we were looking for he showed us what was available and left us to look around. After we had decided, he explained the options to buy. All in all a pleasant and professional... Ver mais
My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa. Th... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
Broadstone Way, Unit 1, BH15 3TE, Poole, Reino Unido
- 0333 999 9784
4,9
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful staff
Very helpful staff, who took the time to talk through the options and help us choose the right sofa.
27 de julho de 2026
Resposta da DFS Furniture - Poole
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Looked after by staff and appreciated…
Looked after by staff and appreciated offer of coffee
28 de julho de 2026
Resposta da DFS Furniture - Poole
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We found our experience in one of your…
We found our experience in one of your Poole stores today to be very pleasurable and your staff [Frances] to be very helpful. Frances took her time to explain all options to us and was a breath of fresh air.
27 de julho de 2026
Resposta da DFS Furniture - Poole
Hello Andrew,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very welcoming atmosphere with no one…
Very welcoming atmosphere with no one leaping on you to try and get a sale.
Layla saw us looking at a suite and asked if we needed any help. She very confidently showed us the two suites we were interested in and we looked at colour and material ranges. There was no hard sell or pressure and we were given plenty of time to choose our new suite. Layla covered everything in detail and we went away as happy customers, can't wait for our new suite to arrive.
26 de julho de 2026
Resposta da DFS Furniture - Poole
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Expect to get guidance in the store
Hope the sofas which comes tailor made are indeed good and comfortable and comes with additional cushions.
5 de julho de 2026
Resposta da DFS Furniture - Poole
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Popped in to DFS to have a look around…
Popped in to DFS to have a look around and ended up coming away with a new couple of two seaters. Had a great experience and the staff were super friendly and helpful.
25 de julho de 2026
Resposta da DFS Furniture - Poole
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Our advisor Stephen was great
Our advisor Stephen was great in helping us choose a sofa for our new house - really pleased with his customer service, thank you!
26 de julho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great staff very friendly and helpful
We had a great experience when choosing to purchase our furniture. Julian was amazing and very knowledgeable. He knew when to step back when we needed to discuss between us. He took his time with us explaining everything we were asking about. Julian was also very good in explaining the steps going through our purchase and about the emails and payment options throughout . We came away very happy with our purchase .
25 de julho de 2026
Resposta da DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Julian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Knowledgeable and experienced
25 de julho de 2026
Resposta da DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience friendly sales person…
Great experience friendly sales person would recommend.
25 de julho de 2026
Resposta da DFS Furniture - Poole
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Highly recommend!
I had a great experience with excellent customer service. I really cannot fault the store or the staff.
21 de julho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful and friendly staff
22 de julho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very pleasant experience buying a new…
Very pleasant experience buying a new sofa. The salesman was great - knowledgeable, friendly and not too pushy. The Sofa will be coming in about 6 weeks which seems fine.
22 de julho de 2026
Resposta da DFS Furniture - Poole
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
It was great and we’re looking forward…
It was great and we’re looking forward to the delivery. Xxxx
15 de julho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
the staff were very polite helpful and…
the staff were very polite helpful and knowledgeable about the products they were selling
14 de julho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Exceptional customer service by Julian
Exceptional customer service
Julian is an excellent sales rep who spent time explaining all the options and configurations with care and confidence and took time understanding our needs. He didn't pressure us to make a purchase in store and sent us a useful link to make the purchase at a later time. He's also been very quick to support us with query's post purchase. 10/10!
18 de julho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Lauren was extremely knowledgeable and…
Lauren was extremely knowledgeable and helpful
21 de julho de 2026
Resposta da DFS Furniture - Poole
Hello Michael,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Spent 3k on a sofa
Spent 3k on a sofa, delivery was delayed and I got £170 parking fine from being in their car park
24 de abril de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and we are really sorry to hear you received a parking fine. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
The car parks are independently owned and there should be signposts advising the maximum time of stay. We would advise contacting the parking company directly should you wish to dispute this.
I have taken a look into your order and I am happy to see you're furniture has been delivered and once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
Poole Store The store manager 3KE Lauren dealt with…
The store manager 3KE Lauren dealt with us and I have never had such a thorough description of the product I was buying. Excellent Lauren is an absolute person to go too. A credit to your excellent business.
21 de julho de 2026
Resposta da DFS Furniture - Poole
Hello Thomas,
We’re really glad to hear the process of ordering over the phone with Lauren was made easy. We hope you love the furniture once it arrives!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service received…
Fantastic customer service received from both Sebastian and Hannah, the way they handled me as a customer is the level expected when relatively large amounts of money are being spent, thank you.
19 de julho de 2026
Resposta da DFS Furniture - Poole
Hello Sara,
Thanks for your lovely feedback, we’re glad to hear Sebastian & Hannah met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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