From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... Ver mais
A empresa respondeu
When we told Daniel what we were looking for he showed us what was available and left us to look around. After we had decided, he explained the options to buy. All in all a pleasant and professional... Ver mais
A empresa respondeu
Very friendly & helpful staff. Daniel listened to our requirements and accommodated accordingly. We did not feel rushed or pushed to make any decision. This really helped us to decide what bed & sofa... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
Broadstone Way, Unit 1, BH15 3TE, Poole, Reino Unido
- 0333 999 9784
4,9
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had an idea what I wanted but a…
I had an idea what I wanted but a little unsure of the details . Lauren was really helpful and I am confident I have the right sofa bed/settee and armchair that I wanted . She was pleasant ; I didn’t feel hurried ,it was a good experience.
5 de julho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The gentleman we spoke to was very…
The gentleman we spoke to was very helpful and informative. He gave us various options to choose with both the sofas and the finance.
5 de julho de 2026
Resposta da DFS Furniture - Poole
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Julian the man that helped us with our…
Julian the man that helped us with our purchase was no word of lie the best sales assistant ever. He was warm, helpful, very knowledgeable, and made the entire experience a great one.
4 de julho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Professional experience
Knowledgeable, friendly staff and dealt with efficiently.
27 de junho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very happy with my purchase today
Very happy with my purchase today. Got greeted, got information we needed, no question was too much and was happy to help and let us know what we needed to know.
4 de julho de 2026
Resposta da DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Had exactly what I wanted
Had exactly what I wanted. Service from David was professional and helpful.
4 de julho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The person that served me was… a lady with red hair
The person that served me was absolutely fantastic, very knowledgeable and informed me about everything before I even thought to ask. Perfect service
30 de junho de 2026
Resposta da DFS Furniture - Poole
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Very impressed with our visit…
Very impressed with our visit yesterday. Friendly and professional service from Dan. Very knowledgeable and explained everything we needed to know.
29 de junho de 2026
Resposta da DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
We were welcomed as we walked into the…
We were welcomed as we walked into the store by Sebastian who was very helpful and saw us through the whole process of buying our new sofa and choosing a new rug.
Everything was explained well and we were made to feel comfortable making our choices.
We would definitely recommend DFS at Poole.
Looking forward to having our new sofa delivered. The rug was delivered within a week of ordering.
21 de junho de 2026
Resposta da DFS Furniture - Poole
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
The Manager Hannah at the Poole Branch…
The Manager Hannah at the Poole Branch was more than helpful. She explained every detail of the chosen products which helped us conclude our purchase.
28 de junho de 2026
Resposta da DFS Furniture - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Bought a new sofa
Today I stopped by Dfs to choose a sofa,
and Steve was very helpful throughout the rest of the process. He gave me excellent advice about the fabric options, clearly explained the delivery process and the protection plan, and answered all my questions. He was friendly, welcoming, and professional, making the whole experience smooth and enjoyable. Thank you, Steve, for your excellent customer service!
28 de junho de 2026
Resposta da DFS Furniture - Poole
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Steve met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Julian was very helpful and answered…
Julian was very helpful and answered all our concerns. Also got us coffee!
Very pleased.
27 de junho de 2026
Resposta da DFS Furniture - Poole
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
we found the customer service very good…
we found the customer service very good the sales person we delt with was Julian who was good with his knowledge of the product and handled it all well.a
27 de junho de 2026
Resposta da DFS Furniture - Poole
Good Morning,
We are really happy that Julian met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great staff knew what they were talking…
Great staff knew what they were talking about
26 de junho de 2026
Resposta da DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Frances helped us choose the right…
Frances helped us choose the right furniture for or situation and was friendly and very knowledgeable.
Many thanks
B & J
25 de junho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I was helped in choosing the sofa by a very kind person
I was helped in choosing the sofa by a wonderful person. She was with me the whole process, very professional, very kind and covered all the information I needed.
21 de junho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Calmly explained in a thorough manner
23 de junho de 2026
Resposta da DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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