DFS Furniture - Reading Opiniões 

5528
TrustScore: 5 em 5

4,9

3 Forbury Road, RG1 3JH Reading, GB


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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

John was very helpful about the different sofas, helped us with colour and textures. When we chose which one he showed us the features then told us about the care scheme. We then went through the cred... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent customer service by John who made us feel comfortable and was very knowledgeable. He gave great advice and went out of his way to be helpful. Thank you!

A empresa respondeu

Classificada 5 em 5 estrelas

Aga was very helpful and very pleasant personality. She knew exactly what we wanted and showed us examples of the recliners . Also the different fabrics . She was very knowledgeable about the differen... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de móveis
  2. Acessórios para móveis
  3. Loja de artigos domésticos
  4. Loja de mobília para sala de estar
  5. Loja de sofás
  6. Loja de estofos

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(5528)

100 311 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great staff

Everything was great staff were very knowledgeable and friendly, a very enjoyable experience

24 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

Fab service

Great service and assistance from staff. Can't ask for much more!

24 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

Exceptional customer service

Great sofa selection and exceptional service. Aga was brilliant — knowledgeable, patient, and very polite during my first visit. Both Aga and Stephen took the time to answer every question and made ordering easy and enjoyable. A thoroughly positive experience, and I’ll definitely return.

23 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Classificada 5 em 5 estrelas

John was helpful and very knowledgeable

John was very helpful about the different sofas, helped us with colour and textures. When we chose which one he showed us the features then told us about the care scheme. We then went through the credit over 4years.

23 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Classificada 5 em 5 estrelas

Good service from Reading DFS store

John was very helpful following our visit to the Reading store. We chose four items from the Layla range. We discussed delivery, finance, material and extended warranty and placed an order for delivery during October.

23 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Classificada 5 em 5 estrelas

We popped into dfs reading to get our…

We popped into dfs reading to get our new sofa. We had an excellent experience, the sales man was great.

21 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello Christian,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

I can't fault the service of the…

I can't fault the service of the Reading Showroom, John wasn't pushy and knew his products

21 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

Great experience at the Reading store

We visited the reading store today,the welcome was great,not to pushy as we looked at the sofas,he showed us a number of sofas he was very knowledgeable,we chose one and the whole process was very easy,explaining everything very well

21 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Classificada 5 em 5 estrelas

Buying a new sofa

Very welcoming and helpful in all aspects.
Gave us time to make sure of purchase.
No rush all.

21 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Classificada 5 em 5 estrelas

Salesman very helpful

Salesman very helpful. Explained the payments clearly.
Felt comfortable with him .

20 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service by John who made us feel comfortable and was very knowledgeable. He gave great advice and went out of his way to be helpful. Thank you!

20 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated.

Kind regards,
Holly M
DFS Customer Support

Classificada 5 em 5 estrelas

Purchasing a new sofa

Jonathan in the Reading Branch offered fantastic service.
He was friendly, informative and helpful.
He is a very valuable asset to your company.

19 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello Melanie,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

Excellent

John was excellent showed us a good range of what we wanted. Customer service was perfect.

19 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Classificada 5 em 5 estrelas

Staff very helpful.

Staff very helpful.

18 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Classificada 5 em 5 estrelas

Sofa Hunting. We have been hunting for a new sofa for…

Sofa Hunting.

We have been hunting for a new sofa for a good few weeks. We went into multiple shops from
Independent to mainstream. Naturally DFS was a major contender for a sofa. We tried Farnborough and then tried Reading to see if anything was different. Stephen, Stephen was different. We walked in to Reading DFS fed up of sitting on sofas but with a clear idea of what we wanted a very specific idea. Stephen wasn’t initially pestering us which we all come to expect. You walk in the door and someone is down your throat. He wasn’t. We walked around once or twice then he politely asked if he could help. We explained our predicament and he was clear, polite, knowledgable, professional, friendly and relatable. After a long chat we left feeling more confident. A week later we returned confident that we wanted Stephen to sell us a sofa. The second time was much like the first but better. With coffee is his hands for us and an hot chocolate for my daughter and a more than happy attitude towards me, my partner and our daughter we sat down and he remembered everything we said the week prior. He built our sofa, the shape, design, colour and measurements exactly as we described a week before. Needless to say we spent £4000 thanks to him. Happily spent it! All in all a very good experience and Stephen was the man that made it happen. Would strongly advise asking for him when you walk in! A job well done!

P.S - Stephen I hope the football went well on Sunday!

18 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Classificada 5 em 5 estrelas

It was a pleasant experience

It was a pleasant experience. There was no pressure (which you get in other stores). The salesman was very courteous. Would recommend this store.

18 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Classificada 5 em 5 estrelas

Had an amazing experience in

Had an amazing experience in the reading store, johnathon provided a great service really helpful and answered all our questions

15 de julho de 2026
logótipo da DFS Furniture - Reading

Resposta da DFS Furniture - Reading

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

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