Excellent experience from start to finish. The staff were fantastic and always ready to help with a smile on their faces. A special mention to Jonathan Rivers who helped us along on our journey to fin... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... Ver mais
A empresa respondeu
Staff were very helpful on both my visits, and Steve, the manger, was particularly good. My questions were answered clearly, and I was put under no pressure to buy, but given time to try out my chosen... Ver mais
A empresa respondeu
We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
3 Forbury Road, RG1 3JH, Reading, Reino Unido
- 0333 999 9774
4,9
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Yes great experience friendly staff
7 de julho de 2026
Resposta da DFS Furniture - Reading
Hello Lee,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
John was very good explaining all the…
John was very good explaining all the various options to us.
7 de julho de 2026
Resposta da DFS Furniture - Reading
Hello Trevor,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
It was really great experience from dfs…
It was really great experience from dfs ,specially the staff Mr Sivam .He is good sale man with great sales qualities.
7 de julho de 2026
Resposta da DFS Furniture - Reading
Hello Emmy,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service from the staff
Great service from the staff, friendly easy and clear, an excellent customer service
7 de julho de 2026
Resposta da DFS Furniture - Reading
Hello Peter,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Salesman John was clear and…
Salesman John was clear and knowledgeable in relation to the specific furniture we were looking for. Our purchase was made in full to complete the transaction. John was polite and courteous throughout. Top man.
4 de julho de 2026
Resposta da DFS Furniture - Reading
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that John met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Resposta da DFS Furniture - Reading
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Service of staff very good & explaining…
Service of staff very good & explaining about the product. Very cheerful member of staff that helped us choose.
4 de julho de 2026
Resposta da DFS Furniture - Reading
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
plenty to choose from all info needed…
plenty to choose from all info needed was availanle in one format or another, sales people still a luttle pushy but thats thier job
5 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Judged based on appearance.
One member of staff judged me so heavily, she went out of her way and said she was "surprised to see me spending a lot of money".
Other members of sales staff who showed me around the showroom were excellent with phenomenal customer service skills, but the woman who completed my transaction ruined the experience.
4 de julho de 2026
Resposta da DFS Furniture - Reading
Good Morning James,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
All staff were super friendly
All staff were super friendly, really helpful and attentive without being pushy. We felt we could take our time and browse the store. The store is also a really lovely environment - it feels clean, cosy and easy to navigate the different types of sofas.
4 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Sandra from reading branch made whole…
Sandra from reading branch made whole process very easy and relaxed even admiring my retro landrover defender when I parked
4 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
A warm welcome and very helpful
4 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The team in the Reading store are…
The team in the Reading store are amazing. I had already searched online and knew what I was after and they where able to answer all the questions I had about delivery and assembly of the new sofa.
They went over the features that I was interested in and it really helped me make up my mind on getting the new sofa. Thanks :)
4 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service. Straight forward to purchase. Mohammed was very helpful and answered the questions we had. Highly recommend
4 de julho de 2026
Resposta da DFS Furniture - Reading
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
John was extremely helpful & polite
John was extremely helpful & polite. Didn’t hurry us at all & gave us detailed information
2 de julho de 2026
Resposta da DFS Furniture - Reading
Hello Anne,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
John was very helpful
John was very helpful, he didnt hassle us but when we needed his help he was there to answer our questions and explained everything really clearly.
1 de julho de 2026
Resposta da DFS Furniture - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very good service especially from shivam
15 de junho de 2026
Resposta da DFS Furniture - Reading
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful, welcoming and considerate. Good friendly service thank you 😊
29 de junho de 2026
Resposta da DFS Furniture - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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