DGCOS Opiniões 

111
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

We had a problem with our conservatory roof when it dropped about 2 Inches. The company that I stalled it went bust just days after I reported the fault. I contacted DGCOS and at their request I... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

DGCOS came and changed our condensation windows! P&P window company who installed the windows went bankrupt. We found DGCOS complaints department very supportive, even though the whole process was st... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great visit from the representative who took the trouble to explain everything showing me the quality I would eventually get. Fair price. Barry came and measured up when he did his survey and was a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent process from start to finish all backed by a cast iron guarantee. Estimator listened to my requirements and made suggestions to improve them. Installers were polite, friendly and carried... Ver mais

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Informações sobre a empresa

  1. Casa e jardim

Escrito pela empresa

The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

111 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,8

Todas as opiniões

(111)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

New roof free of charge.

Around 15 years ago I had a conservatory built by TWS, a Garforth based company. I had no problems with it, but due to the polycarbonate roof it was very hot in Summmer and very cold in Winter.
In late 2019 I made the unwise decision to have the roof replaced with a solid one. I signed a contract with TWS to install the new roof, but what I didn't realise at the time was that it was installed by a different company called NuRooms.
Around a year after installation, damp patches started appearing. Several visits by TWS provided temporary repairs before the damp patches re-appeared.
In early 2023 the damp patches became leaks and after repeated failed attempts to contact TWS, I discovered that both they, and NuRooms had ceased trading.
Fortunately the new roof came with a 10 year guarantee from DGCOS. There was a bit of "to and froing" with phone calls and forwarding of documents, but eventually a surveyor from Hipco (appointed by DGCOS) came out in mid November 2023 to see the problem.
A further delay whilst he submitted his report and materials were ordered, but eventually in late January 2024, Hipco removed the old leaky roof and installed a new one, completely free of charge. The work was carried out in two days (plus erection and removal of scaffolding) the new roof also has a double layer of roofing felt. I'm happy to report the new roof is leak-free and the damp has dried out.
I would advise anyone getting a new conservatory, or replacing an existing roof to ensure it has a DGCOS guarantee.

1 de fevereiro de 2024
Opinião espontânea
logótipo da DGCOS

Resposta da DGCOS

Hi Martin, we are thrilled to hear one of our DGCOS members, Hipco, were able to help you with your issues by replacing your old leaky roof to a brand new roof.

We hope you enjoy your conservatory now you have a new roof installed.

Best regards, DGCOS

Classificada 5 em 5 estrelas

Excellent service.

Excellent service.

3 de janeiro de 2024
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Resposta da DGCOS

Hi Carol, we are thrilled to hear you had an excellent service.

Thank you for leaving a positive review.

Best regards, DGCOS

Classificada 5 em 5 estrelas

Excellent professional Friendly Company

Friendly, very competitive prices, no pushy sales, Rimmers Windows is honest, good advice and a good company. Fitters very polite, clean and professional

5 de janeiro de 2024
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Resposta da DGCOS

Hello there, thank you for leaving such a positive review about our DGCOS member Rimmers Windows.

We are glad you had such a great experience with them and we will be sure to pass on your positive feedback!

Best regards, DGCOS

Classificada 5 em 5 estrelas

Great visit from the representative who…

Great visit from the representative who took the trouble to explain everything showing me the quality I would eventually get.
Fair price.
Barry came and measured up when he did his survey and was also careful to explain what I could expect.
Tom the fitter was thorough and cleaned up after the installation and would not leave unil I was happy with the install. I would Highly recommend this company

11 de janeiro de 2024
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Resposta da DGCOS

Hi Stephen, thank you for your positive review.

We are thrilled to hear you had a great experience with one of our DGCOS members and you found Barry and Tom very helpful.

Best regards, DGCOS

Classificada 5 em 5 estrelas

Wardley hall windows

First class experience they came exactly on time and Darren the fitter was first class thank you Wardley

9 de janeiro de 2024
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Resposta da DGCOS

Hi Robert, thank you for leaving such a positive review about our DGCOS member Wardley Hall Windows & Conservatories.

We are thrilled you had a great service and will ensure to pass this review on to them.

Best regards, DGCOS

Classificada 5 em 5 estrelas

Wizard windows were helpful in deciding…

Wizard windows were helpful in deciding on the moulding and offer plenty of choice, the installers were great, efficient, tidy, reliable and very pleasant. Thank you Paul and Connor.

9 de janeiro de 2024
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Resposta da DGCOS

Hi Marilyn, we are thrilled to hear you had a positive experience with our DGCOS member Wizard Windows, particularly Paul and Connor.

Thank you for providing a 5 star review and we will ensure to pass this on to them.

Best regards, DGCOS

Classificada 5 em 5 estrelas

Door replacement

After the frustration of finding a fault on my front door and the company that fitted it had gone bust.It was great that DGCOS took over quickly and efficiently sent a surveyor round to confirm the fault and a new door was promptly fitted Hassle free by a great company to a high standard

8 de janeiro de 2024
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Resposta da DGCOS

Hi Bill, thank you for taking the time to share your positive review. We are delighted to hear about your great experience.

Best regards, DGCOS

Classificada 5 em 5 estrelas

Great work done

Great work done. New front door fitted. All professional from initial visit to completion work completed to high standard. Would be happy to recommend...

5 de janeiro de 2024
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Resposta da DGCOS

Hi Jacqueline, thank you for your positive feedback about one of our DGCOS members. We are delighted to hear about your great experience.

Best regards, DGCOS

Classificada 5 em 5 estrelas

Windows sanctuary

Wonderful company
Done a superb job new door and windows
Really improved the warmth in the house as it was very cold downstairs
Work men came on time
Really recommend this company the front of my house looks superb now
Many thanks to Oliver and his team

12 de dezembro de 2023
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Resposta da DGCOS

Hi Catherine, thank you for your positive feedback about one of our DGCOS members. We are delighted to hear about your great experience.

Best regards, DGCOS

Classificada 5 em 5 estrelas

Very helpful

Very helpful. Very satisfied from start to finish

8 de dezembro de 2023
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Resposta da DGCOS

Hi Pat, thank you for your positive review. We are delighted to hear about your great experience. Kind regards, DGCOS

Classificada 5 em 5 estrelas

Truly Professional

After a nightmare in trying to find a reputable company to replace my conservatory roof it was excellent to find one who was member of DGCOS who in turn provided a guarantee and quality control of the work carried out. I will have no hesitation in using the same provider and DGCOS again.

4 de outubro de 2023
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Resposta da DGCOS

Hi Geoff, thank you for your positive review. We are delighted to hear about your great experience. Kind regards, DGCOS

Classificada 5 em 5 estrelas

Excellently helpful and informative the door…

Very helpful and informative the door fitter did a good job and was very polite and friendly and cleaned all the rubbish when he finished very impressed and would recommend them for future work

29 de novembro de 2023
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Resposta da DGCOS

Hi Ronald,

Thank you for your positive feedback about one of our DGCOS members. We are delighted to hear about your great experience.

Best regards, DGCOS

Classificada 4 em 5 estrelas

Sales Team and Fitters Brilliant

The Sales Team were friendly and knowledgeable and the was quickly followed up by a member of the team to do the measuring up.
The team of fitters worked well together and cleaned up after them. Unfortunately there was a problem with the door provided in that the lettter box was low and we had asked for one in the middle. The sales team swiftly arranged for a new panel to replace the one fitted and the door is completely to our satisfaction. It would have been 5 stars but for the mix up with letter box.

3 de outubro de 2023
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Resposta da DGCOS

Dear Carol,

We sincerely appreciate you taking the time to write such a positive review. Your feedback means a lot to us, and we are delighted to hear about your wonderful experience.

Warm regards, DGCOS

Classificada 5 em 5 estrelas

So pleased with every aspect. WELL DONE FIRMFIX

So pleased with every aspect,carnt fault this company.
They are friendly, helpful with no pressure.
The windows and doors we have had fitted are great, so pleased with them.
All the staff , from the office to the fitters are great. well done Firmfix .

3 de outubro de 2023
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Resposta da DGCOS

Dear Jen,

We sincerely appreciate you taking the time to write such a positive review. Your feedback means a lot to us, and we are delighted to hear about your wonderful experience.

Warm regards, DGCOS

Classificada 5 em 5 estrelas

Willingly took my case to a most satisfactory conclusion

I had a dispute with a (ex) member of dgcos who would not honour my 10 year warranty with a repair. Dgcos willingly took up the issue on my behalf and within a few days took the matter to a most satisfactory conclusion.

19 de outubro de 2023
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Resposta da DGCOS

Dear Anita,

Thank you for taking the time to share your positive review with us. We want to express our heartfelt appreciation for your kind words and valuable feedback. We are thrilled to learn that you had a wonderful experience with us.

Kind regards, DGCOS

Classificada 5 em 5 estrelas

Would recommend

Would recommend, excellent service.

27 de setembro de 2023
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Resposta da DGCOS

Dear Alwyn,

Thank you for taking the time to share your positive review with us. We want to express our heartfelt appreciation for your kind words and valuable feedback. We are thrilled to learn that you had a wonderful experience with us.

Kind regards, DGCOS

Classificada 5 em 5 estrelas

Polite and friendly

8 de setembro de 2023
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Resposta da DGCOS

Dear Martin,

Thank you for taking the time to share your positive review with us. We want to express our heartfelt appreciation for your kind words and valuable feedback. We are thrilled to learn that you had a wonderful experience with us.

Kind regards, DGCOS

Classificada 4 em 5 estrelas

Second time round

I had a service last year was great, this years service was a little different, sales man sold me a product I should of had and he was a little let’s say untidy however having had used T&K before I wasn’t put off, I may have been if I hadn’t used them previously. My experience this time with the rest of my experience was great surveyor explained why I couldn’t have my choice upstairs but we agreed a good compromise, fitters we’re on time and very respectful of mine & my dogs space, very polite & a team T&K should be proud of very efficient.
An overall great experience again

21 de setembro de 2023
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Resposta da DGCOS

Good Afternoon,

We sincerely appreciate you taking the time to write such a positive review. Your feedback means a lot to us, and we are delighted to hear about your wonderful experience.

Warm regards, DGCOS

Classificada 5 em 5 estrelas

Great communication and follow up

Great communication and follow up. Peace of mind.

17 de agosto de 2023
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Resposta da DGCOS

Dear Lynda,

We sincerely appreciate you taking the time to write such a positive review. Your feedback means a lot to us, and we are delighted to hear about your wonderful experience.

Warm regards, DGCOS

Classificada 5 em 5 estrelas

Really recommend KLG Rutland for…

Really recommend KLG Rutland for Windows,Doors and Conservatories,No pushy salesperson,surveyor ask questions to make sure it what you pick is right items you pick,kept updated with phones call for when the items be fitted one person to fit the item you ordered always on time to start work no hanging around waiting.Thanks KLG Rutland.

6 de setembro de 2023
Opinião espontânea
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Resposta da DGCOS

Dear Jacqueline,

We sincerely appreciate you taking the time to write such a positive review. Your feedback means a lot to us, and we are delighted to hear about your wonderful experience.

Warm regards, DGCOS

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