I made an initial enquiry to Divert to remove an old bed and mattress. I was quickly contacted by Ben, who was very helpful and got everything booked in. Alfie was also very helpful on the logistics... Ver mais
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After sending an initial enquiry I was contacted very quickly by Ben who was extremely helpful and guided me through the process really well. He responded to all questions very quickly. After being pa... Ver mais
Quick response time to query and clear costs and detailed information throughout the 'start-up' process. I received emails and calls from Josh Leather and Alfred Gilgrist who were really helpful and w... Ver mais
In setting up a business I have been VERY scatter brained and honestly probably quite tedious for the guys to work with but Ben and Alfred have been amazing and really patient with me. They are truly... Ver mais
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer experience
Recieved great customer service whilst on the phone speaking with Lilli, she was extremely helpful
Highly recommended
Highly recommended, great service from quote to removal. No fuss.
Thank you divert !
Thank you divert !! Great customer service rare in this day and age !!
Fantastic company
Fantastic company, very quick service, definitely recommend very happy
Excellent company fast and friendly…
Excellent company fast and friendly 100% would use again!!!
Great service
Great service , quick efficient and friendly guys
Really helpful and professional…
Really helpful and professional experience from Sophie!- would highly recommend.
First class service from start to end
First class service from start to end. Nothing was too much trouble. Booked a time which the guys arrived bang on time. Cleared all the waste then swept up leaving the area spotless.
Great company
Great company, smooth process and friendly service
Had a great and really professional…
Had a great and really professional service from Sophie. She was so helpful and informative - would highly recommend!
Sophie was amazing helped me and was…
Sophie was amazing helped me and was very informative!
Go for it
Good service. Kept me informed at all times. Collection was easy and smooth, friendly and helpful service helped a lot. Strongly recommended.
Absolutely terrible service
Absolutely terrible service, AVOID this company at all costs. They don't provide a reliable and consistent service, and draw you in to another year contract! Their small prints will sting you with extra costs, LOOK ELSEWHERE!
RESPONSE to your reply - I requested to cancel your service before the 1st year contract ended with over a months notice, since i didn't want to renew your service as you didn't collect our waste for 5 months. We run multiple clinics in London and use other service providers with no issues since they actually collect our waste. You duped me to stay for another year due to a unethical clause in your contract, I did not want to renew my contract and therefore stopped paying for your lack of service. You're fortunate that I was too busy to respond to the court application, but I paid the requested amount in the end. With 6 months remaining our contract, you refused to continue the service even though you have been paid for it in full, your response is now proof of that. For anyone reading, this is how you will be treated by this company.
P.S. They tried to remove this review from Trustpilot, probably what they do with every review they receive, rather than actually providing a good service and encouraging companies to stay with them, they contractually force you to stay with them with their hidden clauses. If Trustpilot try to remove this review, then you are stopping other people from viewing honest experiences and prevent them from being aware of how this company operates.

Resposta da Divert
Excellent service
Good service. Kept me informed at all times. Collection was trouble free. Friendly and helpful service. I strongly recommend this company.
A great company to work with!
Divert were a great company to work with, they responded quickly to our needs, offered a competitive service and handled unforeseen challenges (slight delay to collection) professionally and quickly.
Carpet removal John and his colleague were great at…
John and his colleague were great at communicating when they would arrive. They were courteous when they came and removed the rolls of carpet and underlay very swiftly and without fuss. Highly recommended!
Excellent
Recliner Chair from 2nd floor flat / no lift.
Excellent, very easy and fast communication with the Divert Team (booking and logistics). Was able to receive accurate collection time on the day. Team of two who arrived were very friendly, fast and professional. This is the third time I have used Divert and will do so again.
Very Helpful
Great Experience dealing with invoice queries. Alice has been especially helpful in keeping our accounts up to date.
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