I contacted dogsnug as I wasn't sure about sizing for their dog carrier. They replied really quickly, so I ordered one. This was shipped really quickly. Its perfect for my cavalier king charles as s... Ver mais
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Leia as opiniões dos outros
Everything went wrong. First of all in had to pay a substantial amount of money due to additional taxes upon delivery in the EU. No warning whatsoever on the website. When I unpacked I had another... Ver mais
A empresa respondeu
The only harness that I can get on my miniature dachshund puppy. It’s pricey but should last a lifetime. It’s a little tricky to get on properly, especially when you’ve got a wriggly dog, and... Ver mais
A empresa respondeu
Excellent miniature dachshund carrier with long comfortable bottom for long body snd spine. Easy to carry and comfortable for dog. She loves going in it. Ideal for long walks or travelling on public t... Ver mais
Informações sobre a empresa
Escrito pela empresa
We’re Dogsnug — an independent dog brand based in Stoke Newington, London. We design and make carriers, harnesses, and jumpers in our workshop, creating thoughtful, good-looking gear that works beautifully for dogs and their people. Trusted by thousands of dog owners, Dogsnug creates comfortable, stylish, and long-lasting gear for dogs. Dogsnug began over 10 years ago, when we struggled to find kit that truly worked for our own whippet dog Kai. Too often, the choice was either practical but unattractive, or stylish but not built to last. So we set out to make products that do both — combining comfort, durability, and a modern look you’ll feel good about using. Since then, we’ve worked with thousands of customers, both online and in our Stoke Newington shop, to refine and perfect our designs. Every product is informed by real dogs, from dachshunds needing back support to whippets who hate the cold. We obsess over details like adjustable straps, water-repellent fabrics, and breed-specific fits, so daily walks, train rides, and adventures are easier and more enjoyable for everyone. We’re proud to stay independent and keep all our design and production in East London. At Dogsnug, our mission is simple: to keep your dog comfortable, safe, and stylish on every outing — while giving you gear you can trust to last.
Informações de contacto
54 Stoke Newington Church Street, N16 0NB, London, Reino Unido
- 07723679921
- info@dogsnug.com
- www.dogsnug.com
4,2
Bom
130 opiniões
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Great sturdy base of carrier
Great sturdy base of carrier. Makes my dachshund Sazz feel secure and steady. Would like further design choice eg check. But black breathable is great, goes with everything. A bit of colour trim on outer would look great or Velcro on colour patch. Quality is very good. Feels very well designed and made. Quick delivery.
6 de julho de 2026
Resposta da Dogsnug
Thank you so much for the fantastic review!
We are delighted to hear that Sazz is feeling so secure and steady on the sturdy base—giving dachshunds that extra stability is so important to us. Black breathable is definitely a classic that goes with everything, but we love your design ideas! Adding colorful trims or customizable velcro patches is such a clever suggestion, and we will certainly pass that along to our design team for future concepts.
Thank you for supporting our small business, and give sweet Sazz an extra cuddle from us on her next outing!
The bag arrived promptly and is…
The bag arrived promptly and is everything i expected
There was also a bonus tote bag and a lead included
26 de junho de 2026
Resposta da Dogsnug
Thank you so much for the lovely review!
We are thrilled to hear that your bag arrived promptly and met all your expectations. We always love surprising our customers with a few extra goodies to complete the set, so we hope you enjoy using the tote bag and lead on your outings!
Thank you again for supporting our small business, and we wish you many wonderful adventures ahead!
Very quick delivery
Very quick delivery. The bag is just as described and of good quality. Louie loves it. I have stopped using it for the time being as it is so hot! But as soon as it gets a bit cooler there we go again, out and about with my little copilot.
13 de maio de 2026
Resposta da Dogsnug
Thank you so much for the wonderful review!
We love hearing that Louie is enjoying his new ride and becoming the ultimate little copilot! You are also spot on to pause using it during the heatwave—keeping our furry companions safe and cool always comes first, and the bag will be right there waiting for your next adventure as soon as the weather cools down.
Thank you for supporting our small business, and send big cuddles to sweet Louie from us!
My dauchund is 15 years old and tires…
My dauchund is 15 years old and tires quickly when walking . He loves his Dogsnug and was reluctant to get out once we put him in for a rest . Great product fast delivery,
29 de junho de 2026
Resposta da Dogsnug
Thank you so much for taking the time to share this beautiful review!
Hearing about your 15-year-old senior dachshund enjoying his rests in his carrier absolutely warms our hearts. Senior pups deserve to join in on all the family outings without feeling exhausted (we have a senior dog ourselves and adore him!), so knowing he felt so cozy and reluctant to get out is the highest compliment we could receive.
Thank you for supporting our small business, and please give your sweet senior boy an extra gentle cuddle from all of us!
Fast delivery
Fast delivery - lovely product - packing was great and communication was spot on - five stars all around
25 de junho de 2026
Resposta da Dogsnug
Thank you so much for the five-star review!
We are thrilled to hear that you had such a seamless experience with us from start to finish. From prompt shipping and careful packaging to keeping you updated along the way, we always aim to make shopping with us as smooth and enjoyable as possible.
Thank you for supporting our small business, and we hope to welcome you back again soon!
SHOCKING MALPRACTICE, DANGEROUS PRODUCTS, AND FRAUDULENT FEES
Avoid this company at all costs. I bought a pet carrier because it claims to take the weight off your shoulders, but with my 7.5kg dog, it did the exact opposite and caused severe shoulder strain. The design simply does not work as advertised. When I returned it, the customer service was appalling. I was hit with an unauthorized £15 "cleaning fee" for minor stray hairs and crumbs from a standard indoor fitting. It is impossible to test a dog carrier without putting a dog inside it. To top it off, they claimed to have photo evidence of "damage" but completely failed to attach any photos when challenged, and then went completely silent, ignoring multiple chase emails. Looking closely at their feedback online, this is a systematic pattern of behavior. This business regularly signs for tracked returns and then completely ghosts customer emails, illegally keeping both the products and the money. They routinely invent "damage" or "stains" without providing a single shred of photographic proof, hiding behind a "small business" excuse to scam buyers. Multiple other customers have flagged terrible product durability, items splitting or fraying within a week (posing serious safety risks to pets), and botched sizing—only for the owner to be aggressively snappy, hang up on phone calls, or make up absurd lies to avoid accountability.I had to formally dispute the transaction through Monzo to claw my money back from them. They are running a predatory operation. Save your money, your shoulders, and your time—shop elsewhere.
23 de maio de 2026
Resposta da Dogsnug
We process every order and return with fairness and transparency, and we want to set the record straight regarding this return:
PRODUCT DESIGN & WEIGHT: Our carriers are ergonomically designed to distribute weight, but carrying a 7.5kg dog in any shoulder bag will naturally involve physical effort.
RETURN CONDITION & FEES: Per our standard terms, items must be returned in clean, resalable condition. While we understand that testing on a dog can naturally leave a bit of fluff behind—and we are always very lenient with minor pet hair—this return arrived with noticeable debris and stains. A £15 reconditioning fee was deducted in line with our published terms to cover the professional cleaning required before it could be resold.
PHOTO EVIDENCE: We hold clear, timestamped photographic evidence documenting the exact condition of the carrier upon its arrival at our shop.
REFUND & COMMUNICATION: The remaining balance of your refund was processed back to your original payment method in accordance with our return guidelines.
We take pride in being an honest, genuine small business. We stand by our clear return policies and ensure every return is handled fairly.
No packing for shippinggave it 4 stars is the…
The reason I gave it 4 stars is the packaging was nothing. Literally in a bag no padding or protection. I’m glad it was ok when it arrived but it would have been safer if it was packed a little better . The quality tho is amazing the style of the bag is by far better than any I’ve seen. I will get use out of it for sure. Great design and quality material.
1 de junho de 2026
Resposta da Dogsnug
Thank you so much for the 4-star review and for your feedback!
We are delighted to hear that you love the quality, design, and style of the bag—hearing that it’s the best you’ve seen means the world to us!
Regarding the packaging, we deliberately try to keep our shipping materials as minimal and eco-friendly as possible to reduce unnecessary environmental waste. However, protecting your bag during transit is essential, so we really appreciate your feedback and will review how we can offer a bit more protection while still staying true to our green values.
Thank you for supporting our small business, and we hope you enjoy many wonderful outings with your new bag!
Resposta da Dogsnug
Thank you so much for the 5-star review!
We are delighted to hear that the sturdy base is giving your little sausage dog the extra back support they need. Protecting Dachshund spines is at the very heart of why we designed our carriers, so hearing that it’s doing its job perfectly means the world to us!
Thank you for supporting our small business, and we wish you and your pup many happy, cozy outings together!
My Cavalier loves his Dogsnug
My Cavalier loves his Dogsnug. A great accessory to take along when it gets super busy in town or for a bus ride.
Also the customer service is super friendly and efficient. Thanks to all the team for this great product and good customer experience.
20 de maio de 2026
Resposta da Dogsnug
Thank you so much for taking the time to share this lovely review!
We are thrilled to hear that your Cavalier is loving his carrier and that it’s making bus rides and busy town trips so much easier for you both. It is always fantastic to hear how our gear helps keep pups safe and comfortable in crowded spots!
We are also so glad that you had a great experience with our customer service team. Supporting our customers (and their dogs!) is our top priority. Thank you for supporting our small business, and we wish you many more happy journeys together!
Quick delivery and really good quality…
Quick delivery and really good quality products.
20 de maio de 2026
Resposta da Dogsnug
Thank you so much for the fantastic five-star review!
We are delighted to hear that your order arrived quickly and that you are so happy with the quality of your items. Delivering great products with fast, reliable service is always our top priority!
Thank you for supporting our small business, and we hope to welcome you back again soon!
Great Product
Easy to order, lovely product and measuring guidance was good. P has been in a couple of times and it gives really good support and is easy to carry.
13 de maio de 2026
Absolutely fantastic carrier and…
Absolutely fantastic carrier and perfect for my standard dachshund. Always struggled to find a carrier for him as he such a long boy but the XL is absolutely perfect and makes carrying him such a breeze. No need to worry about his back and he fits perfectly, no squeezing in and snuggled down in minutes
4 de maio de 2026
The drawstring on the bag is very loose…
The drawstring on the bag is very loose and it keeps releasing.
Some of the stitching had unraveled.
For nearly £150 I am disappointed with the quality.
13 de maio de 2026
If You Dont Have A Dogsnug, Your Doing It Wrong..
Having a DogSnug just made it easier to navigate with busy towns/streets when there's already alot of dog owners/walkers & it massively came in handy when we were hiking in the Peaks when coming back down & Winnie was able to rest rather than further tire herself
4 de maio de 2026
As you say the solid base does a really…
As you say the solid base does a really good job supporting my puppies long body!
The wide shoulder strap distributes the weight comfortably.
Very pleased! Thank you, Simon Ansell
24 de abril de 2026
Good products
14 de novembro de 2025
Feels nice
Feels nice, my mini dachshund seems to like it doesn’t try and jump out or wriggle about, and the over body straps are very comfortable
23 de abril de 2026
This is great a great bag …
The bag is great very supportive and comfortable my dog loves it . Shame it only has one pocket would of liked more compartments
9 de abril de 2026
This is now our favourite dog bag
This is now our favourite dog bag, thanks Dogsnug!
9 de abril de 2026
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