Dolly Girl Fashion Opiniões 

72
TrustScore: 1.5 em 5

1,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Absolutely disgusting quality is very cheap clothes colors are more dull in person everything is edited too look nicer in color but when you open up your package such a shock pleaseee pay the extra 10... Ver mais

Classificada 1 em 5 estrelas

Loyal regular customer for years and spent thousands here. False advertising. Which I hate most, you buy an item but receive something completely different really bothers, annoys and frustrates me. Wi... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Do not trust this retailer - worst quality products and terrible customer service. The treatment of customers is disgusting. They refused to repair or replace a faulty dress, blaming the fault on me.... Ver mais

Classificada 1 em 5 estrelas

Terrible quality. All 3 items I received were see through and of incredibly cheap fabric and were nothing like they looked on the website. The worst part is they do not refund and only offer a store c... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa
  2. Loja de moda feminina

Informação fornecida por diversas fontes externas

Dolly Girl Fashion is an Australian online fashion clothing store delivering the best of women's fashion since 2013. With a huge range of new arrivals weekly, you will always find the hottest and latest trends to create the perfect wardrobe for any sort of occasions.


Informações de contacto

1,3

Muito mau

TrustScore: 1.5 em 5

72 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

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1,3

Todas as opiniões

(72)

1 opinião nos últimos 12 meses

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Classificada 1 em 5 estrelas

Shop dolly fashion

Me and my sister both ordered a ton of clothes and she was given a confirmation order number but I was not. When we click on her track package it says website is not available. We order this stuff about 2 weeks ago. We checked it everyday and it worked now it has not been working.

19 de dezembro de 2019
Opinião espontânea
logótipo da Dolly Girl Fashion

Resposta da Dolly Girl Fashion

Hi Heidi, we have been contacted by other people regarding the same issue and we believe the company you are talking about is Shop Dolly Fashion. We wish to advise you that our company name is Dolly Girl Fashion, and our only website is: https://www.dollygirlfashion.com/

We do suggest you to contact their team on more information about your order as we are not affiliated with that store: https://shopdollyfashion.com/

We kindly ask you to remove this review from our page as this is a reviewing page for Dolly Girl Fashion only, thank you :)

Classificada 1 em 5 estrelas

I was trying to track my package but…

I was trying to track my package but was not given a tracking number in any form, email or text. When I tried to contact the company by a customer service email on their site, it wasn’t even a real email address. I ordered my items almost a month ago and have no idea where they are or if I’ll even get them.

18 de dezembro de 2019
Opinião espontânea
logótipo da Dolly Girl Fashion

Resposta da Dolly Girl Fashion

Hi Kara, we have been contacted by other people regarding the same issue and we believe the company you are talking about is Shop Dolly Fashion. We wish to advise you that our company name is Dolly Girl Fashion, and our only website is: https://www.dollygirlfashion.com/

We do suggest you to contact their team on more information about your order as we are not affiliated with that store: https://shopdollyfashion.com/.

We kindly ask you to remove this review from our page as this is a reviewing page for Dolly Girl Fashion only, thank you :)

Classificada 1 em 5 estrelas

Hello my name is aliah Howard order…

Hello my name is aliah Howard order number 1544# who hasn’t received her package yet I order around Black Friday and you guys were having a deal and I’m upset because I paid shipping a while ago and I still have revived any update on my order... and on top of that I tried to email you guy from the email on you website and I receive an error like your contact didn’t exist

16 de dezembro de 2019
Opinião espontânea
logótipo da Dolly Girl Fashion

Resposta da Dolly Girl Fashion

Hi Royalty, we have been receiving very similar emails and reviews regarding the same issue - orders are not updated and you are not able to contact the team. We wish to advise you that our business is based in Australia only, and our company name is Dolly Girl Fashion.

We believe that you have placed an order with Shop Dolly Fashion - a business with a very similar name to ours but we are in no way affiliated with them.

We strongly urge you to contact them directly on their page: https://shopdollyfashion.com/ and consider removing this review as this is not a review for Dolly Girl Fashion.

Classificada 1 em 5 estrelas

I think I been scan to I saw on snap…

I think I been scan to I saw on snap that things were free but not telling me if it ship or not please don’t tell me it’s a scam

5 de dezembro de 2019
Opinião espontânea
logótipo da Dolly Girl Fashion

Resposta da Dolly Girl Fashion

Hi Savannah, we wish to advise you that we do not post advertisements on Snapchat. Could the company you are talking about be Shop Dolly Fashion: https://shopdollyfashion.com/ ?

If yes, our company is Dolly Girl Fashion and we are in no way affiliated with Shop Dolly Fashion. Please let us know once you have revised this :)

Classificada 5 em 5 estrelas

Ball Dress Review

Bought my ball dress from you guys and it was stunning. Received many compliments and felt so comfortable yet gorgeous. Achieved the perfect desired elegant yet sexy look. Would definitely recommend you guys.

24 de novembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Unsatisfactory Service on faulty item.

Unsatisfactory service. Don’t bother ordering from this company .Faulty clothing , articles are not what you see in photo, fabrics cheap ! Don’t waste your time or money Dealing with Dolly Girl Fashion ! What a scam ! I wish I had of read these reviews before I bought there.

11 de novembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible returns policy

Terrible returns policy. Sent back my items over 3 weeks ago now and still no refund or response. I sent an email to the customer service team only to receive an extremely rude response and she had no care to want to help me. Quality was not great - sizes were way off and definitely don’t look like the photos. Other boutiques like princess polly make it so easy to returns items but this is one of those places where you have to reach out to get a response. Never shopping here again.

15 de outubro de 2019
Opinião espontânea
logótipo da Dolly Girl Fashion

Resposta da Dolly Girl Fashion

Hi Tori,
Thank you for your review. According to the tracking you have provided, your order only arrived at our warehouse last week as shipping from WA could take up to 8 business days to be delivered to our facility. We are sorry to hear that you were not satisfied with our response as it was not our intention to make you feel that way.
Your return should be processed very shortly, you will receive an email notification.
Please do not hesitate to let us know if you require any further assistance.

Classificada 2 em 5 estrelas

The worst service in the world

The workers at this store are unbelievable! Every single time I enter, they always run off and hide in a little corner. When it comes time to pay, I have to wait around ages, and once the worker wasn’t even their so I left when I had to buy something. And when the workers are their, it hardly makes a difference. No hello, not even a smile. They bump you over without even apologizing! What a shame, because this store has amazing clothing, and it’s a shame the staff are the COMPLETE opposite :(

9 de outubro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible quality

Terrible quality. All 3 items I received were see through and of incredibly cheap fabric and were nothing like they looked on the website. The worst part is they do not refund and only offer a store credit - for other terrible quality pieces. I am very disappointed in my purchase and will definitely not be shopping here again in future. Save your money and buy elsewhere for a lot better quality!

9 de outubro de 2019
Opinião espontânea
logótipo da Dolly Girl Fashion

Resposta da Dolly Girl Fashion

Hi Saz,

Thank you for your review. We are terribly sorry to hear that you were not satisfied with your order, could you please provide us with your order number so we could assist you further?

Regards DGF Team

Classificada 1 em 5 estrelas

False advertising.

Loyal regular customer for years and spent thousands here. False advertising. Which I hate most, you buy an item but receive something completely different really bothers, annoys and frustrates me. Will not ever spend a dime here. Happy to take my money elsewhere. Businesses need to understand they are not the only business running. Charcoal clothing, Mura boutique you can take my money.

8 de outubro de 2019
Opinião espontânea
logótipo da Dolly Girl Fashion

Resposta da Dolly Girl Fashion

Hi Sharon,

We are sorry to hear that your recent order is not what you had expected, could you please provide us with your order number so we could assist you further?

Regards DGF Team

Classificada 1 em 5 estrelas

Quality of an old sheer curtain

Received the order on time, the quality of the clothing was horrendous. Completely see through black long sleeved dress. And I got a wrap dress, but the ties on the dress were in weird positions so you can’t wrap the dress around as one tie ends up inside the dress? This dress was also insanely short and the material was rough & also very sheer. Returns/exchange policy is a joke. Annoying that I can’t go into store as I live so far away but took a chance on this store and now I’m stuck with two pieces of crap. Very annoyed.

14 de agosto de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

BEWARE when buying any BODY SUITS from…

BEWARE when buying BODY SUITS from Dolly girl Fashions , the body suit purchased did not fit going by their measuments it should have but as soon as I took it out of the packet I could tell it was not going to fit , I emailed twice for a returns number No Response so I ring only to be told that although the body suit which still has the bright orange tag attached, could not be returned for health reasons , which if the tag was NOT attached I would understand, it's very hard to wear a white lace see through body suit with an orange tag hanging of it.. read the returns policy and after a while you will read the bit about things you can't return , maybe when someone purchases a item that is not refundable it should have that in the description in bright orange letter like the tag on the Item. Absolutely a rip off policy , will stick to purchasing item like this to retail stores, Buyers look at other online fashion stores with honest returns policies..BEWARE OF THIS ONE..

10 de julho de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely disgusting quality is very…

Absolutely disgusting quality is very cheap clothes colors are more dull in person everything is edited too look nicer in color but when you open up your package such a shock pleaseee pay the extra 10 to get what u deserve from a shop u know and trust . Good luck with returning orders may take them over 2 weeks to reply and when they do they leave 1 msg and you have too wait again... poor customer service! Cheap clothes most probably from china

28 de junho de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

My order number is 100332990

My order number is 100332990. I ordered $170 worth of items yesterday and I still got no confirmation email and now it won't let me sign into the site. This means that I have no way to track my items. I am beginning to think I got scammed out of $170, which is not little by any standards.
I am extremely concerned that a company which has been in operation for a few years still has such major logistic issues and it is difficult to not assume it is intentional.
Please get back to me ASAP.
Thank you

5 de junho de 2019
Opinião espontânea
logótipo da Dolly Girl Fashion

Resposta da Dolly Girl Fashion

Hi Lucia,

Thank you for raising this issue. We will closely monitor our system and act upon this feedback. In regards to your order, this is not a scam. We have received your email and resent the order confirmation to you as requested. We also advise our customers to check their Junk Mailbox as our emails can land in there mistakenly.

Please be assured that we have your order and will despatch it today.

Regards,
DGF Customer Service

Classificada 1 em 5 estrelas

Need to work on faulty items policy !!!

I received a faulty item and they wouldn’t even offer an exchange for the same item.
They originally wanted to make me pay for return shipping as well and then pay for shipping to order it again. After many emails they were still making me pay for shipping for the new item so it was settled that I would get $10 reimbursement to go and get my item fixed at the sewing place which is such a hassle! Terrible policy and customer service when it could have been as easy as me sending back the item and receiving a new one ! Definitely won’t be buying from them again!

29 de março de 2019
Opinião espontânea
logótipo da Dolly Girl Fashion

Resposta da Dolly Girl Fashion

Hi EMK,
Thank you for your review. We are sorry for any inconveniences caused. Our policy is in accordance with Australian Consumer Laws however we do understand your point.
We truly appreciate your feedback as there is always room for improvement. If there is anything else we could do for you, please let us know.

Regards
Team DGF

Classificada 1 em 5 estrelas

I would 100% not recommend dolly…

I would 100% not recommend dolly fashion!!!
Iv bought over $150 worth of clothes and what I got was terrible! The fabric was sooo thin and the fabric is so itchy and cheep. It was literally what you would get from ordering from eBay. The underlining of the dresses is too short or too long and the buttons weren’t sewn on properly. And I field out the blue form that you get if you want to return and I sent them an email before I sent it back and I double check that I would get my money back, and they said we won’t give your money back!! You can return them with your feedback but we won’t refund! So I have spent over $150 and now that’s gone down the drain.

The only thing I say was good was that the shipping came under a week.

25 de fevereiro de 2019
Opinião espontânea
logótipo da Dolly Girl Fashion

Resposta da Dolly Girl Fashion

Hi Niesha,
Thank you for your review. We are so sorry to hear that you were disappointed with your order.
We understand your concern as it can be frustrating to receive items that are different to what you had in mind.
Our policy mentions that credit notes are provided for general returns, we have looked through your email correspondences and was unable to locate any comments regarding the quality of the items and responded to your enquiries as a general return.
If there is anything else we could assist you with, please let us know.

Regards
Team DGF

Classificada 1 em 5 estrelas

WASTE OF MONEY, stick to ASOS

First time purchasing from Dolly Girl Fashion. I purchased the Aubergine Cocktail dress in a size 10. I measured up as a size 8, but they were out of stock. The dress was $85AUD. Receiving the dress three days later, it looked nothing like the image. It looked cheap, threads were hanging off it and just very poor quality. For $85AUD, I believe I should be receiving a dress that is well-made. I wouldn't even pay $30 for this, honestly. It is fairly true to size, as I knew I may have to get the top altered a bit, having to order a size up as they were out of stock in a size 8. I have decided to return the dress, knowing I will be receiving store credit which I believe is so stupid. I would happily buy from this company again if they fully refund the purchased items and offered free returns. On top of receiving store credit, I also had to pay $10 in returns, if it wasn't for the store credit, I have no reason to purchase from this website again. If your looking for quality in clothing, good customer care and easy return process, look elsewhere because Dolly Girl Fashion has got it completely wrong. It's a waste of time and money. I hope this has assisted in your decision to purchase an item from them.

23 de fevereiro de 2019
Opinião espontânea
logótipo da Dolly Girl Fashion

Resposta da Dolly Girl Fashion

Hi Abby,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your order. Could you please shoot us an email and include your order number so we could assist you further x

Kind Regards
Team DGF

Classificada 4 em 5 estrelas

Fashionable Garments at a Reasonable Cost

Since I have moved to Sydney, Dolly Girl Fashion has been my ultimate go to when I need to find a perfect outfit for my events. Their affordable prices and quality garments are up to oar to my expectations. Not only do they have nice clothes but the team behind Dolly Girl Fashion is very friendly and accomodating, they try their best to give customers satisfaction. They certainly will cater to your requests and concerns and will find the best solution to them. The only down side I’ve had from them is the promptness of their responses If they could do more of a faster response I could have given them 5 star rating but overall I am happy and satisfied and will continue to patronize Dolly Girl Fashion.

15 de janeiro de 2019
Opinião espontânea

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