Donald Russell Opiniões 

2947
•
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Such a disappointment. We’ve ordered several times from here and EVERY time it was perfect. The meats were amazing, always tender never fatty or “ropey” but since they’ve been brought out oh lord they... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I received my first order from Donald Russel today. Extremely happy with price and delivery. i took advantage of their deals i got 4x 320g entrecoute sirloins, 1.2 kg of dry cured sliced bacon and 1.2... Ver mais

Classificada 1 em 5 estrelas

We have just received our order, no problem with the delivery time but the box was soggy. We haven't tried the meat yet so cannot comment on the quality compared to the outstanding quality we have exp... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

For me, always an excellent company with good reasonably priced products but most definitely when on offer. Apart from one-off orders through the year, I always order my Christmas and New Year meals f... Ver mais

Informações sobre a empresa

  1. Comida, bebidas e tabaco

Escrito pela empresa

Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 45% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(2947)

229 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

No contact

Placed an order that was supposed to be delivered last Friday. No delivery, filled in contact form, emailed - no response. Been trying to call all week - held for ages then it said try later and cut off. Now can’t even hold it says try later. Have used FB messenger - just cannot get response. Yet still getting marketing emails! Completely frustrated

27 de novembro de 2025
Opinião espontânea
logótipo da Donald Russell

Resposta da Donald Russell

Hi Bev. I can see we have resolved this with you now. If you have any further queries please do get back in touch, kind regards Vicky

Classificada 1 em 5 estrelas

BEEN CALLING FOR 5 DAYS CAN NOT GET A…

BEEN CALLING FOR 5 DAYS CAN NOT GET A ANSWER ON THE PHONE .

26 de novembro de 2025
Opinião espontânea
logótipo da Donald Russell

Resposta da Donald Russell

Hi Mr. Richards. Unfortunately we are receiving a high demand in calls and emails so it is taking us longer than normal to answer the phones. If we have not yet spoken with you please do drop us a message to hello@donaldrussell.co.uk or call us on 01467 629666, kind regards Vicky

Classificada 5 em 5 estrelas

Perfect and easy

The order and delivery process is easy and on the couple of very rare occasions that the products or delivery were not perfect the customer service team went out of their way to respond / resolve.
The slow cooked beef rib is the best I and my family have ever tasted and the diced beef and burgers, all types,are excellent.
I would highly recommend to anyone.

26 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Delicious and great value

Easy to order, all goods of highest quality - meat, prepared meals or even prepared vegetables. Always delivered on the day chosen, and well packed. Forgot to mention the deserts - to die for - always a hit with family and friends. We love the Christmas boxes - takes all the stress out of cooking Christmas dinner and good value. Again easy to follow instructions makes life calm.

26 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service.

In all the years I have used Donald Russell I have only once had a problem which was immediately rectified and compensated. Their products, whether meats, fish, meals or sweets are of excellent quality. Not only have I bought for myself but have sent as gifts to England and France!

21 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The food is amazing quality

The food is amazing quality, and a great price too. Love the click and collect facility. We got fillet steaks and lamb shanks. The steaks are wonderfully tender. Saving the lamb shanks to have at Christmas.

14 de novembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Very good, dependable butcher

I ordered meat regularly from D R before covid and wouldnt have gone anywhere else. Top quality, choice, price, delivery. This is my 3rd order since these days and i find some of the prices rather high for my budget. The quality is still very good but the delivery service rather slow...a week. Still worth it given the quality and variety on offer.

25 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent products.

For me, always an excellent company with good reasonably priced products but most definitely when on offer. Apart from one-off orders through the year, I always order my Christmas and New Year meals from them and we and my friends have never been disappointed with the quality of the food. Yes, one has to know how to cook or just improvise with what products one has, but with practice this makes very excellent meals !!! Thanks.

25 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I have been buying from DR for many…

I have been buying from DR for many years and have always been impressed with the quality of the product , the ease of ordering and the reliability of service including delivery. The prices are higher than in the supermarket but the quality of the product is such that it feels value for money. I have just had the short rib of beef delivered again for a special meal this Sunday and I know it's going to be fantastic.

25 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

excellent meat great service

I love this company, the meat is excellent, no question. There are some items I wouldn't buy from anyone else. great service on the phone, staff are lovely and helpful. delivery is great too.

13 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I have had the chateaubriande,the filet…

I have had the chateaubriande,the filet steak(which is fabulous) each piece is just the right size for 1 person and so tender it melts in your mouth!!. I have just placed an order for burgers,sausages and more steak 😋.Well packaged and well informed of delivery..Great service and my go to for all my meat in future…

20 de novembro de 2025
Opinião espontânea

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