Donald Russell Opiniões 

2947
•
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Such a disappointment. We’ve ordered several times from here and EVERY time it was perfect. The meats were amazing, always tender never fatty or “ropey” but since they’ve been brought out oh lord they... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I received my first order from Donald Russel today. Extremely happy with price and delivery. i took advantage of their deals i got 4x 320g entrecoute sirloins, 1.2 kg of dry cured sliced bacon and 1.2... Ver mais

Classificada 1 em 5 estrelas

We have just received our order, no problem with the delivery time but the box was soggy. We haven't tried the meat yet so cannot comment on the quality compared to the outstanding quality we have exp... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

For me, always an excellent company with good reasonably priced products but most definitely when on offer. Apart from one-off orders through the year, I always order my Christmas and New Year meals f... Ver mais

Informações sobre a empresa

  1. Comida, bebidas e tabaco

Escrito pela empresa

Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 44% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(2947)

230 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Good quality

Good quality meat. Excellent delivery option . Though I would dearly love you to put cooking instructions on the packaging .

12 de novembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Declining.

I write this review following a request from Donald Russell. I have been a customer for over 20 years but regretfully I find that the quality has fallen to below an acceptable level for me. Steaks are tough and I used to enjoy the sausages and sausage rolls but the level of bone and gristle in recent purchases has caused me to stop buying them. Now I find it difficult to buy from DR with confidence.

25 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

You ask for a review for items I have…

You ask for a review for items I have not yet received.
I ordered these items last Wednesday and will not received these items until tomorrow Wednesday which is over a week I have never before had to wait so long for an order , this is not the level of service I have received in the pass.

25 de novembro de 2025
Opinião espontânea
logótipo da Donald Russell

Resposta da Donald Russell

Hi Christine. I am sorry to hear you received the review email earlier than scheduled. I will pass the comments on to our online team to ensure they send out the emails correctly, kind regards Vicky

Classificada 5 em 5 estrelas

Great quality

You can't go far wrong with Donald Russell. I've regularly bought their steaks, burgers, sausage rolls and pork joints since discovering them during lockdown. They are always excellent quality. 'These are really good, are they Donald's?' Is a regular comment in our house.

20 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I ORDERED A GOOD SELECTION OF MEAT…

I ORDERED A GOOD SELECTION OF MEAT PRODUCTS IN THE BOX WITH ICE PACKS ALL NEATLY PACKED.A GREAT SERVICE AND COURIER WHO WAS SO FRIENDLY.ALL THE STEAKS AND OTHER FOODSTUFF ARE DELICIOUS ALL NATURAL.LASTLY A GREAT COMPANY TO DEAL WITH AND I RECOMMEND DONALD RUSSELL TO ANYONE.

25 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Have been faultless since first used

Have used DR since covid. From then till now, everything we ordered, had has always delivered. I'm sure we have all been out on a meal out, had a steak and been bloody terrible. Not once has that ever happened! Burgers great,sausage rolls great, mince, never had an issue with anything. Tastes lovely, hood cooking guidelines plus do some great deals. Win win.
Delivery good, packaged good. Have recommended to many friends.

4 de outubro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Happy customer of many years standing

Been using DR for years. Good quality food at great prices if you make the most of offers etc. Never had any issues that have not been easily & quickly resolved by their friendly& efficient customer service team. Shame they no longer do their wonderful chicken Kyivs & chicken cordon bleu.... Not found any others that come close. Would prefer more environmentally friendly packaging though.

14 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding.

I have been a customer for years and they just get better and better. I really hope this continues as they grow as this has not been my experience with many businesses particularly those that scale then sell to investors who are less invested in the customer experience/journey. The quality of produce is outstanding; delivery is always on time with the boxes being well packed and the produce kept at the correct temperature util it reaches you. Haven't had to use customer service much but when I have it’s been courteous and knowledgeable. Their special offers, especially black Friday, are really good. I get a fed up with headlines from other suppliers offering discounts then when you visit the site it amounts to £1.50! DR's discounts are a very clever as they are good enough to entice you to buy and keep in your freeze for future use. For me the outstanding products are the chateaubriand, beef rib trim (which using the DR recipe produced the best Boeuf Bourguignon I have ever made), whole chickens and fillet steaks

17 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Impressed

Have ordered a few times and always arrives on time still frozen .quality of the products are excellent. Would like to see a greater range of products suitable for the gluten intolerant other than that I'm very impressed.

18 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding quality and service

I only discovered Donald Russell a couple of months ago and was blown away by the quality of the products, the keen pricing and speedy efficient delivery.

It’s fair to say I’m now a convert having recently taken delivery of my third order which certainly will not by my last!

14 de novembro de 2025
Opinião espontânea

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