Dorothyperkins Opiniões 

I placed an order the price was clear and as expected, I click pay and as I did the price increased

I had to wait until the email arrived to see what had changed, it seems I was charged for insurance something I would never have taken out

I raised this and was told everyone is automatically opted in and you need to opt out - yet I saw no evidence of such a thing

The experience wasn't great prior to this to be fair, I was searching for items and being shown 14/71 without an option to see the next page, cleared it tried again the same but different numbers. Perhaps I should have simply deleted by basket at that stage as it wasn't performing as it should have

I think charging people automatically, in a world of Consumer Duty where products should be what the Customer needs and transparent along side the expectation of treating Customers fairly that this is not an acceptable practice, perhaps Watchdog need to investigate

I won't be using them going forward and hope they review their processes, as a Customer should be asked if they want something and if so, they can select it - it should not be added assuming it is need, especially when there is no mention of it, it reminds me of when banks were adding insurances on Customer loans and agreements years back

Extremely poor

Update: they are now refunding the charge

What a dodgy business! Are you desperate for money that much???? You even had delivery protection pre selected down as £2.99!!! This is unacceptable! Refund me now!!

Why is this company still running online? There is no customer service whatsoever. I wanted to place an order but payment wouldn’t go through. My bank said there was no problems their end. I tried contacting them but there is no number and process is laborious! I remembered all the problems I had with returns about two years ago and nothing has changed. Want to order but this is my sign not to.

Ordered full length mirror purchased on Dorothy Perkins website via living and home ,
Order full length mirror , arrived smashed , very difficult to contact/ Spoke , to anyone about a return Very poor cufomer service -

This mirror was purchased on the Dorothy Perkins website , I have had no notification on if a refund will be processed,
Dorothy Perkins and living and home are atrocious and should not be allowed to be trading due to the standards of service

10/6/26
Just been informed that a refund will be processed for product, not postage cost ??? , and have not received any notification about my request for compensation, due to having to dispose of a dangerous damaged product. Absolutely disgusting companies, don’t buy anything from them

Probably should have looked at all the shocking reviews before bothering to shop with you but here we are. I purchased two pairs of shoes for a wedding, and paid for next day delivery. These should have come on Wednesday 3 June but of course you chose to send my parcel with Evri who are the most diabolical delivery company known to man. They of course decided Wednesday night at 9pm that they couldn’t deliver that day. Well, the wedding was yesterday (Friday 5 June) and the shoes never came and the tracking never updated since then so god knows where they are. The issue I have is that the shoes are too late for my event and now I just want a refund but apparently I have to wait until either 9 or 14 of June to ‘see if they turn up’. I just want a refund so you may as well do us all a favour and just refund me and track down the parcel yourselves? Not to mention your customer service is impossible to get hold of on every available channel. Of course you don’t have a phone number as I imagine you’d ne truly over run with thousands of angry customers by the looks of things!

After using DP for many years, I'm sadly sick of the terrible customer service (taking far too long to refund returned goods) and now the SEEL 'postage protection' charge of £5.99 which is automatically added to your cost unless you untick it, which is easy to oversee. After opting for next day delivery (£5.99), I then accidentally paid £5.99 extra for SEEL protection, confusing the two. A very costly price for ordering 6 items, 4 of which I have sent back anyway. On top of this, I inputted a code for 25% off from Blue Light card which was honoured at checkout but then not when payment was taken. There's no way I will use them again.

Shocking service l received my dress which was damaged a big hole on front so l emailed Seal DP to receive an email back to say no refund as they believe it was done outside of packaging, absolutely shocking.

Why as DP gone down hill as l used to love their clothes but will not order any more, luckily lm only £22 out of pocket unlike other people on here.

The order came through quickly. Had to return as too small. Would have never of bought from Dorothy Perkins if I knew it was coming via Debenhams as last year had to wait over 5 weeks for a hundred pound return from Debenhams, said I would never order from them again.
I have been waiting 4 weeks this time for my refund. Now not ordering from DP again. Such a shame as I like DP clothing.

Told them Evri dumped my delivery at front of public communal entrance. Ie tech on the street and its not there. They are insisting its been delivered. Its breach of contract as the contact is my door number. They are ignoring further emails so I wont be buying from them again. Update still evading dealing with the issue. Happy to take your money as the seller contract is with them re delivery but they evade taking responsibility. Shocking customer service and attitude!

I returned an item on 13th April 2026 and I still haven't received my refund, I have lost count of the minutes, probably adding up to hours now, of time wasted on trying to resolve this and still no refund on 21st May! Utterly disgusting. I had the same issue last year with Debenhams and swore never to use again, not realising that DP was part of the same group now. It has to be illegal, or at least something needs to be done. I'm going to contact the press as it's disgusting in this day and age. How can I give it minus 10 stars :(

Such a shame and not what they once were at all. I have been trying to return a blouse for OVER a month and contact their customer services team. I had returned the blouse, which was then sent back to me !

I tried to return this item: Lily and Lionel
Rosetti Billowy Sleeves Wishing Well Print Blouse In Multi.

Since they ive just been communicating with their facebook account and have been asked to generate a new label. This has really wasted my time. Im really not happy at all! Avoid at all costs.

To add further insult to injury I have now been told I wont be entitled to a refund as too much time has passed. Which wasn't my fault as I have been trying to contact them for over 30 days.

Complicated returns service. Single order required items to be returns via 3 different methods : post office/Evri/Inpost. Resulting in my making an error in returning items via Inpost instead of Evri. BooHoo parent company customer service have only social media customer service. Parcel apparently not delivered despite Inpost confirming that it was returned to DP warehouse. Many, many, many emails later BooHoo have reluctantly decided they will refund me. But not after being admonished by them & treated as if I am conning them.

Would never buy again cost delivery and return to send a terrible quality blouse cheap rubbish at a high price £5 out of pocket

I placed my order on 29/04/2026, I received it on 5th May 2026.

When I was placing an order, they failed two times the card I regularly use everywhere for my shopping even online. Anyway, it was free delivery as my order was over £70. After two failed attempt, I decided to change different card to pay. I entered my card details, went through bank authorisation and came back to DP. Payment successfully completed with £2.99 surprise cost.

When I received my order, one item was missing. I sent full query in iMessage customer services, received the response next day with “I understand your concern.
As I can see, you are asking about the delivery fee. Yes, there is a delivery fee applicable with your order amount of supersaver Delivery £2.99.

Many Thanks - Logan”

My missing item query completely ignored.
Sucking customer service, poor response, poor policy. No more orders from this company. I am waiting for this company to shut down.

Awful service , they sent me the wrong item and when I returned it the same day I sent various emails to make sure I would get my full refund including postage costs considering it was their mistake and i had the hassle of returning,they said I would get full refund. I still got no confirmation of a refund after nearly two weeks so had to contact them again to be told i was given only a partial refund , i was not refunded the postage costs so my emails to customer service in advance were a waste of time , now im waiting to see if they are going to correct their mistake and meanwhile they still have part of the money i paid for the item i had to return, if I had not chased this up they would of kept it , what right do they have to do that! what a load of hassle. Won't be buying from them again.

As with other people DP are completely failing to supply refunds. They have even sent and email telling me the refund is on its way, but 2 weeks later, still no refund.

They went against the consumer rights act by closing the return window early. Their website states you can return within 28 days of receiving an order. I received my order Monday 30th March, I tried returning on Saturday 25th April (the 27th day if you include the 30th March) and it says the return window has expired. This goes against their own return policy and the online consumer rights act. I’m yet to receive a response from anyone other than an AI bot. I used to shop here a lot but after this experience it’s unlikely I ever will again.

If I could give them minus I would - aside from the fact their customer service is shocking , I have just had to report them to trading standards due an extra charge on an order through the use of a pre-ticked box. This is actually not allowed under UK consumer law. Absolutely appalling .

Absolute joke. Worst customer service and refund set up. Not only will you be **charged** to return items, you will be required to chase multiple times if you want to ever see a refund. There is no customer service number, just a rubbish text system which tries to bat you away with a chat bot. I’ve been waiting 4 weeks for my refund now, since returning the item. This is the second time this has happened - I was stupid to buy from DP a second time!!! Avoid avoid avoid.

Sent goods back using Company supplied tickets and have had more than 22 X and jolly nearly that no of e mails over a period of 8+ months. They have finally told me that the goods were sent to wrong place and have no answer to the fact that return tickets were supplied by them. They can do nothing which means i HAVE LOST MY MONEY