Drayton by Schneider Electric Opiniões 

I have bought 3 Wiser systems over the last 10 years. One in our last house, one in the current and one for my mother in law's house. The kit is good quality and works. On the rare occasion that I have had glitches, the tech support team have been outstanding. No email only contact, no annoying AI Chatbots or overseas agents speaking from a script that they can't deviate from. My underfloor heating controller over the hot summer had become disconnected from the hub. The UK based, polite and knowlegable tech support agent talked me through a reset over the phone which resolved the matter quickly on the first call. I thoroughly recommend the Wiser ecosystem which has been solid for us over 10 years, allowing remote control of our system so that we can switch it to Away mode when on holiday or away for the weekend and fire it up again when on the way home. The only minor irritation is having to replace the AA batteries on the TRV thermostatic valves a few times per year but I am certain that the cost of the batteries and minor inconvenience (I have the changes down to a F1 Pitt stop now) are eclipsed by the savings on gas achieved to dial up and down heating in the different zones of our house relevant to the time of day. I would have no hesitation in installing Wiser/Drayton products if we were to move house again.

Bought a Wiser thermostat and paid to have it installed. It was problematic from the outset - disconnecting, reverting to old schedules, heating past the set temperature to a wild degree. I kept resetting it but after days of this I contacted support by email (I have a young child and phoning is tricky). I emailed several times via two different channels and it took way too long to get a reply while the system just got worse. I had to make a call on it and get a HIVE instead (I have used HIVE and NEST happily in the past) and arrange an install as with an infant in the house I can't have it over and under heating all day and night. I requested a refund which appears to be being offered but the details have not been provided but I now need to pay another £100 just weeks after my last installation and I am not happy about this. They are refusing to compensate me and it feels very unfair. There are other reviews here that are very similar and there are clearly issues with the system that are not being flagged nor dealt with. They claim they didn't have chance to troubleshoot but this is heating and taking days to respond (they blamed winter but it isn't even winter yet!) is neither practical or reasonable. If you have online support I should not have to call to chase this up. Will now look to recover this money from them but unsure how. Terrible one and only impression of the company. Such a shame as I had high hopes.

UPDATE their reply below shows a complete disregard for the number of times I contacted them and my need to email rather than call. Very disappointing. I’m still £100 out of pocket.

I would give Drayton 0 stars if I could. I have spent over £500 on smart thermostats and hubs over the years, and the system is terrible. I cannot count the amount of hours I’ve spent trying to re calibrate these terrible thermostats. I work in IT so it shouldn’t be difficult. I even got upsold new extenders to purchase which have made no difference. I wish I had never bought in to this echosystem - it’s completely awful. My only advice - do not ever purchase anything from Drayton -you will regret it.

I’ve had the first generation Wiser system for 7 years. The product has been flawless and when I had issues (with my plumbing) that made the overall system fail, the support team at Wiser were truly excellent.

I had my first item fail this week with one of the radiator stats starting to report a lower temperature than was correct. Wiser support came back with some great suggestions to test the device. No complaints from me after 7 years of constant use.

It’s obviously difficult to tell if Wiser is saving me money, but it has resulted in a warm house (where I want it) while keeping less used rooms cooler unless I need to warm them up. Overall a great system.

3 rt212 heads sheared off after just a few years I was told by customer support it's the gland seals that had failed a known issue and destroyed the trv heads and as they are not the more expensive trv4s they can't be fixed. I now have the expense if replacing 3 trv heads at large expense plus gland seals because of a known issue. I bought Drayton as they had a good reputation but obviously this was a waste of money they didn't even offer to help with the replacement parts just sent me a part number it will be cheaper just to change all the trv's than buy just heads and valves won't ever uses Schneider products again. If they were a decent company they would replace the 3 trv heads but they are not they just accuse me if having a dirty system and state they can see an issue from photos which have never been supplied....buy elsewhere literally anything but Drayton

Every single RT212 valve has leaked.

Fitted new radiators and valves in 2021 and the valves are all eventually leaking from the valve itself, not the fittings.

I had a problem with my WiFi connection to my heating system which I’d been unable to troubleshoot on this occasion using Google AI! I phoned Drayton and the phone was answered immediately by an actual person! John went through various steps with me - he was great, clearly an expert on the system - and solved the problem during the call calmly and professionally. Everything is back to normal now and it’s so lovely to have a business that still has fantastic people helping customers rather than endless chatbots which never work!!

Outstanding boiler repair man. Excellent knowledge of processes and parts. Very reassuring and confident. Highly recommend. Sincerest thanks X

great product that is easy to use backed up by a wonderful tech support team who are most knowledgable as well as fantastically helpful and patient.

Spoke with Mike in the technical department today, he is so helpful, friendly and polite, nothing is too much trouble. Excellent customer service from him and all the staff at Wiser.

Spoke to Gemma today, knowledge based was absolutely brilliant, extremely patient and helpful, just what I needed at the time to help with setting up my programmer

during home improvements recently had a digistat installed.Being nearly 80 I found the whole set up procedure baffling so my tech savy son set it up. fine for two years then a short power outage left me my wife and two guests without heat or hot water hot water. After failing at follow instructions to re-enable it. I called Drayton, This service temporary out of action. Finally by selecting alternative options got through to wrong person who took my number and promised me a call back. One cold night for the four of us later I tried again, finally got through to the right person who was very helpful and guided me through a reset although I would have no idea how to repeat the 50 button pushes to repeat again and winter is close. I cant face this deacle again so am having it removed and going back to the old trouble free analogue system.

They were extremely helpful , I am a 83
Year old lady and had no idea how to set it up. The young man helped me all the way through the process he really was brilliant. It is all working perfectly.
Thanks to him.

Having used wiser thermostats, radiator valves and smart plugs for some years, I can honestly say how pleased I am with the whole system.
If you need help from the support team they are always willing to listen and try their best to solve any issues.
I am pleased with my heating system and would always recommend these products.

Great Experience, great Support and Great Tech, would use again

I've used Drayton central heating and hot water controllers in my homes and found them very reliable.
In a recent refurbishment the old Drayton needed to be replaced. My heating expert suggested a non-Drayton for our multi-zone revised central heating and it was installed. We hated it. After some research the Drayton Wiser was the obvious choice so with some tweaks to the central heating system to suit it it was installed.
Its been very easy to use, works well, couldn't wish for much more.
And the customer service folk have been very professional in dealing with any queries.
I'd have no reservations about recommending Drayron and the products we've used.

Great assistance from Gemma. Issue quickly addressed and sorted.

This company gives excellent service.

The products are also of the highest quality.

Emailed a question about my thermostat unit last night, had a clear and human reply with the answer first thing this morning! What more can you ask for!

Had a issue with connectivity for some of my radiator thermostats. When I emailed support they responded quickly and gave lots of good technical guidance . Would recommend the products and if any problems they work with you to troubleshoot and get things working again :)