Dreams - Banbury Opiniões 

176
TrustScore: 4.5 em 5

4,6

George Street, OX16 5BH Banbury, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Samantha was very informative & helpful as we required 2 mattresses for 2 different people. She provided us with a good range of options that met our needs & at price points within our budget. Overall... Ver mais

Classificada 5 em 5 estrelas

Great quality medium firm mattress. Good for side sleeper. Also purchased a temper cool touch pillow, which is not too hard but very supportive. Staff in store very helpful. Placed order in store. Del... Ver mais

Classificada 5 em 5 estrelas

I went to the Banbury store today with my elderly mother in law to purchase a mattress. We were welcomed by Sylvia who took us through various types of mattresses. Sylvia’s customer service was... Ver mais

Classificada 5 em 5 estrelas

Assistant very informative The body scanner an excellent idea choosing the right bed for me. Email updates letting me know date and time my mattress would arrive. Delivery on time, my only concern was... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • George Street, OX16 5BH, Banbury, Reino Unido

  • 01295585895

4,6

Excelente

TrustScore: 4.5 em 5

176 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(176)

14 326 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

excellent customer service after problems with mattress

Mattress felt very comfortable but we had some misgivings about the Memory foam topper because of a previous memory foam mattress from a long time ago, the sales lady assured us the Memory foam technology has moved on and they don’t make you hot anymore, unfortunately that has not been the case and We are finding the Mattress very hot. After contacting Dreams they agreed to change my mattress and the one we chose has proved much cooler and very comfortable Dreams customer service were very helpful and got it sorted out quickly a big thank you

12 de maio de 2024
logótipo da Dreams - Banbury

Resposta da Dreams - Banbury

Good afternoon Dave,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that you are finding that your mattress makes you feel warm.

In order to offer some assistance and advice, I did try to call you today and I have sent you an email.

I do hope to speak with you soon.

Many thanks,

Kishan

Classificada 5 em 5 estrelas

Great quality medium firm mattress

Great quality medium firm mattress. Good for side sleeper. Also purchased a temper cool touch pillow, which is not too hard but very supportive. Staff in store very helpful. Placed order in store. Delivery earlier than quoted. Arrived at the time stated. Friendly & professional delivery staff. Very pleased. Recommend

4 de maio de 2024
Classificada 5 em 5 estrelas

...sweet dreams are made at 'DREAMS BANBURY''

Looking for a mattress and pillows? …look no further than Dreams in Banbury.
Excellent store with a wide range of quality mattresses and pillows at very competitive prices.
Importantly, the staff (called Tahira 1 & Tahira 2) were both excellent – very friendly, genuine, understanding, extremely knowledgeable and refreshingly customer-oriented.
Tahira 2 (a recent recruit to the sales team) was particularly impressive in the way she listened to our needs and recommended a selection of suitable mattresses.
As a team, both Tahiras quided us to an excellent mattress and set of pillows. They couln’t have been more helpful. We thank them for their time and consideration.
In sum, a great retail experience. Tahira 1 & Tahira 2 are outstanding ambassadors for Dreams *****(*) !

28 de abril de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Dear Sirs. Just a shade too long delivering!

Dear Sirs, on the 10th February my wife and I visited your showroom and received a very professional sale promotion which lead to us ordering a Masters Guild 6950 D Mattress.
On the 20th March, on agreed time our mattress was correctly delivered and all delivery terms correctly completed.
My only complaint was that also on the 20th March my wife died at approximately 5.00 pm at Gloucester Hospital. If only your delivery times were shorter she may have had the opportunity to enjoy the new mattress for a little time. We had no idea when we ordered what was to come.

29 de março de 2024
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service from Aggi and the other lady in store( sorry forgot her name).
Bed is spacious and comfortable. Easy to assemble .The mattress ( Rainbow) is very comfortable and great for our preferences.
Really
Pleased with the purchase! Thank you
D&T

23 de março de 2024
Classificada 5 em 5 estrelas

Excellent

I have said this before.

The whole experience of Dreams was excellent.
You cannot go wrong if you have Tejal from the Banbury store as your adviser.

9 de março de 2024
Classificada 2 em 5 estrelas

Don’t purchase the added insurance

Don’t purchase the added insurance. We purchased a mattress at Dreams Banbury and was sold insurance on the promise that our mattress will be replaced if we experience any discomfort such as back pain and change in the mattress shape. This was a lie and an oily skinned sales tactic as, after complaints of waking up with back pain and compromised sleep quality, the insurance company declined our claim on the basis of a measurement using a piece of string and a standardised chart. Trust is lost and we won’t buy any product from Dreams going forward.

6 de março de 2024
Opinião espontânea

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