We had a really positive experience at Dreams thanks to Martin. From the moment we entered the store, he was welcoming, friendly and extremely helpful. I explained that my current mattress is too... Ver mais
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Leia as opiniões dos outros
Martin and the team at Basildon are amazing. They have provided assessments for our teenage sons to see which type of bed would be most comfortable and showed us suitable beds and mattresses whi... Ver mais
Forgot to leave a review but better late than never! Our trip to Dreams in Basildon went smoothly with helpful, not pushy, members of staff. We completed our purchase with Kelly who was more than help... Ver mais
Bought a bed for our son. Martin & Dan were excellent both great salesman. Very polite very knowledgeable in there work. Also went above & beyond to make sure we were well looked after . Martin w... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Unit 2 Westgate Shopping Park, SS14 1WP, Basildon, Reino Unido
- 01268218417
4,8
Excelente
185 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sweet dreams
Thank you for my new sleep 😴
My new mattress has made such a difference ☺️
11 de outubro de 2024
Lovely bed and great set up thanks to…
Lovely bed and great set up thanks to delivery men. very happy with my new bed. worth the wait! 😀
11 de outubro de 2024
Fantastic service from the team
Fantastic service from the team, and the pillow and mattress were a complete game-changer! Being a Mum I always put myself last and rarely spend much on myself but this was a first and I’m SO glad I invested. Have been sleeping like a baby and feel much less tired and achy. My recommendation: do it! You’re worth it! X
6 de outubro de 2024
Great customer service on the day
Great customer service on the day, quick response, easy process, delivery as promised - good contact in advance to arrange and overall good value for money
28 de setembro de 2024
The delivery guys were great
20 de setembro de 2024
Good service
14 de setembro de 2024
Worth the price!
14 de setembro de 2024
Would recommend
Very helpful staff in the showroom. Good delivery service and excellent product.
1 de setembro de 2024
I recommend Dreams
The customer service was fantastic without being pushy. Very professional and knowledgeable. Can’t fault the service we received and the delivery drivers were also brilliant and very efficient.
Also very happy with our purchase.
25 de agosto de 2024
The delivery and ordering
The delivery was completed early by helpful and friendly people. The divan was ordered on line and completed with pleasant efficiency
11 de agosto de 2024
Excellent service- Basildon
Excellent service from sales staff to deliver/ assembly team.
Kept up to date with progress at regular intervals.
Highly recommended
16 de julho de 2024
Simple and straightforward from start…
Simple and straightforward from start to finish.
We needed two new mattresses and Eve worked out which ones suited us best.
We now get a decent night's sleep.
Just stick to the procedure that you have and I am sure most of your customers will be satisfied.
23 de maio de 2024
Stress free good service
Delivered as promised
Bed perfectly comfortable
Very good price
Overall stress free service
16 de junho de 2024
New mattress.
It's exactly what I expected from a quilty mattress quilty is excellent cannot fault this product.
14 de junho de 2024
I think his name was Joseph K/A Martin Martin
The staff member who helped me while I was looking for my bed was so helpful. He explained about all my options that would suit me. I found the bed and base I wanted. He then explained all the options with paying for my selection. I have to say I've slept so well on my new bed. I'm absolutely thrilled with it.
2 de maio de 2024
WHAT DREAMS ARE MADE OF
FIRST CLASS SERVICE FROM SHOP STAFF TO DELIVERY STAFF, PRICE AND PRODUCT ALL FIRST CLASS THANKYOU. i WILL CONTINUE TO USE DREAMS AND RECOMMEND THE COMPANY TO OTHERS.
24 de maio de 2024
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Do Not Trust the 100 Night Guarantee
The 100 night guarantee only offers you an exchange and not a refund and you’ll need to pay £40 in order to do this. They will refuse your refund.
So heres how to get your money back…
1. make a complaint to customer services. Stores will not help at all with returns.
2. dreams will send emmiera/homeserve to test the mattress for faults. They simply lie on it and put a bit of string over it. This will inevitably show as no fault.
3. Contact customer services again and they will offer you an exchange. Refuse.
4. Contact citizens advice/trading standards. Your legal rights will be explained under the CONSUMER RIGHTS ACT 2015 which states you can;
HAVE THE RIGHT TO REJECT WITHIN 30 DAYS.
RETURN PRODUCT IF NOT OF SATISFACTORY QUALITY.
PRODUCT NOT AS DESCRIBED
PRODUCT SHOULD BE FREE FROM FAULTS
PRODUCT SHOULD LAST A REASONABLE TIME
DREAMS CANT STOP YOU USING LEGAL RIGHTS
The burden of proof is on you. Photographs of lumps, dents, lopsiding, use a measuring tape, spirit level etc
The company are legally bound to collect the item and refund you in full.
5. Your personal finance agreement with dreams will also highlight that you can return goods that are not of satisfactory quality.
6. Dreams will still dispute this and deny all knowledge. They will still offer you an exchange only. Now RAISE THE DISPUTE TO MANAGEMENT. Refuse their decision and now ask for a FINAL RESPONSE LETTER/DEADLOCK LETTER. Send your photographs to customer services and ask management to assess them.
7. At this point I was given a full refund and collection of mattress.
8. If they still refuse your refund, take the final deadlock letter to the financial ombudsman. Details on are the Dreams website under making a complaint. This will create an alternative dispute resolution through the financial ombudsman with furniture and home improvements and they have the final say.
GOOD LUCK FIGHTING THIS AWFUL COMPANY WITH NO MORALS
22 de maio de 2024
Opinião espontânea
Resposta da Dreams - Basildon
Good afternoon Clare
Thank you for your review.
In regards to the 100 night comfort guarantee. Our terms and conditions are very clear and unambiguous that the policy is for an exchange only, and that there is a £49 re-delivery fee included. The rules of this process are very easy to find, and not hidden away in any small print. You had 48 hours from the date of purchase to read our terms and conditions, and cancel the order if you disagreed with them. As you did not do so, means we can only assume you agreed to all relevant terms.
As per your comments on the Consumer Rights Act 2015. The retailer is entitled to verify if goods are not as described, free from faults, and fit for purpose. As the fault was reported within 6 months I agree the burden of proof is on us, and as it was reported within 30 days, you are entitled to return the goods, subject to confirmation that the product has failed one of the aforementioned tests. In order to do so we use an independent third party inspections company called Emmiera, so as to provide an unbiased and impartial report.
The outcome of the inspection with Emmiera was very clear in that the mattress fulfilled all criteria regarding being fit for purpose etc, and was therefore performing exactly as it should. In such instances, there is no obligation on behalf of the retailer to accept the goods back, and there is no right under consumer law for the customer to reject them.
So that you were not left with a mattress you did not like, we also offered an exchange to an alternative mattress, which I believe to be a reasonable resolution in the circumstances.
I feel Dreams have acted fairly towards you at all points in this process, and have gone substantially beyond our obligations by agreeing to a collection and refund. It is disappointing, that even though you advised my colleague that you felt this was a satisfactory outcome, you still feel so unhappy with the service provided.
Many thanks
Peter
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