We had a really positive experience at Dreams thanks to Martin. From the moment we entered the store, he was welcoming, friendly and extremely helpful. I explained that my current mattress is too... Ver mais
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Martin and the team at Basildon are amazing. They have provided assessments for our teenage sons to see which type of bed would be most comfortable and showed us suitable beds and mattresses whi... Ver mais
Forgot to leave a review but better late than never! Our trip to Dreams in Basildon went smoothly with helpful, not pushy, members of staff. We completed our purchase with Kelly who was more than help... Ver mais
Bought a bed for our son. Martin & Dan were excellent both great salesman. Very polite very knowledgeable in there work. Also went above & beyond to make sure we were well looked after . Martin w... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Unit 2 Westgate Shopping Park, SS14 1WP, Basildon, Reino Unido
- 01268218417
Pede aos clientes que escrevam opiniões
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Excellent service from the moment we…bb
Excellent service from the moment we entered the shop until we left I would definitely recommend I have already told friend and I know for sure one who will be in the store shortly thank you
From when I called Dreams to establish…
From when I called Dreams to establish there location to meeting the sales lady to whom I spoke on the phone regarding directions was extremely professional showing 4 different mattresses all very professional and informative then tried to get expedite delivery but apologised for advising delivery will be 6 days
Highly recommend Dreams or certainly this lady
We're weren't going to buy a Matress…
We're weren't going to buy a Matress but Joseph the Sales representative did such a good Job and put us at ease and went through all the different options,
That we decided to go a head .
Great experience all round
The ottoman bed was perfect and the two men that fixed the bed together were great aswell thankyou
It has been a Dream
Easy to choose, easy to order and very knowledgeable and helpful staff.
Great service from start to finish
Great service from start to finish, product is great quality
No more back pain. Hallelujah.
When I went into the store, I wasn’t sure what mattress to get, but they had this special machine that I laid on and 100% definitely the right mattress was given to me. I’ve never slept so comfortably in the last 20 years.
Simply lovely
Was met by a lovely customer service lady called Eve never pressurised a real pleasure to do a sale with her.Made our purchase on the mattress called Padstow on the 15th January and it arrived what on the 24th January. Well i must say its a beautiful comfortable mattress and its lovely to get a good night sleep too and its complete with the Tempur pillows too. So thank you for making a good product .x
Joseph k/a Martin (Basildon)
Joseph k/a Martin (Basildon)
Martin was super helpful and friendly when we ordered our new mattress today.
He made us coffee as we went on the sleep machine to find the best mattress for us, and he was very thorough when going over the details of our purchase.
He didn't try and push us into anything and was polite the whole time.
Great job Martin!
Needed a new matress
The staff were very friendly and very helpful. It didn't take us long to choose the two matresses we required. After that, they were wonderful about getting it all sorted and including the recycling the old matresses.
Good shopping experience and delivered…
Good shopping experience and delivered earlier than expected as I had to review the delivery date (1 week).
Delivery was on time and as promised.
Eve at the basildon store was very…
Eve at the basildon store was very helpful and friendly and help us get the right bed for us
Friendly service
Friendly service, very helpful and patient to our needs.
We came away knowing we had what we wanted.
This mattress was bought for a 90 year…
This mattress was bought for a 90 year old lady as a safe alternative to her previous mattress. She is absolutely over the moon with it. Her previous mattress was higher and rounded at the edges so she was inclined to slip off when getting up.
This mattress keeps her level and comfortable all night long, and less fraught getting out of bed.
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I went to Basildon store and purchased…
I went to Basildon store and purchased double bed but staff in there is very unhelpful and really poor customer service and computer used is really poor is well and we didn’t feel safe inthere is well they try to take picture off my card and everything realy bad experience in there

Resposta da Dreams - Basildon
all good in the hood.
As Expected or Better
No nasty surprises. Everything as expected or better. Friendly staff and not pushy in their sales technique.
We were kept informed all the time…
We were kept informed all the time regarding delivery. On the day we had a text informing us of our slot and then a phone call when they were 15 minutes away. Delivery drivers very polite and helpful.
Well done Dreams
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