We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very please... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
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Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them
Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at... Ver mais
"Seven years ago, we bought a Sealy Posturepedic mattress from you and were highly satisfied. Unfortunately, this new purchase is a completely different experience. Not only was the price significantl... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Gallagher Retail Park, CF83 3NL, Caerphilly, Reino Unido
- 02920023901
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had a warm welcome at Dreams and…
I had a warm welcome at Dreams and plenty of good advice. The bed I chose was delivered on time and assembly was done for me. New pillows and duvet were part of the package, so I was extremely happy. Just loving ❤️ the new bed 🛌 😍
Poderá usar IA para responderLer mais
Bed was delivered broken the service…
Bed was delivered broken the service from store was horrific and could t care less. The new bed got to wait another two weeks before they deliver and take broken one away.. Not good enough and delay is awful. Will never shop with them again

Resposta da Dreams - Caerphilly
The best bed retailer
Excellent advice
Excellent advice, service and very professional yet friendly staff
Good service
Dissatisfied
I've shopped at Dreams before and always found them good.
This time purchasing we were offered to try the bed selection program. It sees which mattresses suit your style of sleeping. So we found a mattress we felt fit us and a base that we wanted. Although we never saw these together. So imagine my surprise when the bed came and was made up by a lovely team. The bed is very high and I am only 5ft 3inch tall. Disappointed I wasn't told how tall the base and mattress are together. I have muscle and joint problems which I informed the sales man. It is very difficult for me to get in and out of bed. The mattress has given us good sleep but we bought the cooling gel mattress and I have noticed no difference to my old mattress. Warning to ppl to have the mattress you choose put on the base you want.

Resposta da Dreams - Caerphilly
Mattress for second bed
Excellent from ordering to delivery, and also mattress is very comfortable
Friendly helpful staff ( Tracy ) really…
Friendly helpful staff ( Tracy ) really knowledgeable with no pressure and definitely gave us the right choice bed and pillows there should be more ( Tracy ) in today's shops
excellent service as always.
Listening to what we needed
Listening to what we needed. Not being pushy Being very friendly.
Dreamy bed
They helped us find the perfect bed for a good and comfortable night sleep would definitely recommend the caerphilly dream team for the expert help we received. And the delivery men who also were fantastic delivering our new bed efficiently and removing our old one quickly and expertly
What a lovely group of people and ideal purchase
From purchase to delivery everyone has been exceptional and I love the bed I bought
Dreams in Caerphilly were very good
Dreams in Caerphilly were very good at explaining the beds and recommend the one that was best for me.
Alun and Tracy were very helpful and knowledgeable and made it a good experience.
Amazing service from Dreams at…
Amazing service from Dreams at Caerphilly
5 Star Dream
Excellent 5 star customer service with brilliant product knowledge and understanding of customer needs.
The Sleepmatch can be used without your partner present as their details can be entered virtually which was most handy.
Wide range of options in different price ranges, easy purchase process, superb delivery and mattress and bed products have resulted in return of fully refreshed nights sleep. :-)
Salesman was excellent
Salesman was excellent. Listened to what we needed and showed us a range of mattresses to suit us. Didn't try to rush us or push any one mattress on us.
A smooth and faultless service
Warm, pleasant welcome on entering the Caerphilly store. Tried out a few of the mattresses from the assessment, albeit, a bit out of our price range, the salesman was more than happy to work within our budget. Knowledgeable,professional and polite with no pressure and the complimentary coffee was a bonus. Delivered to date, given useful advice and leaflets to maintain the mattress. Removed old matresses and packaging, a smooth and faultless service.
Fantasticliv service after one week I'm…
Fantastic service after one week I'm sleeping like a baby
Excellent Customer service at Caerphilly Store
Customer service at Caerphilly store outstanding, quality of product is excellent
Definitely recommend Dreams at Caerphilly
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