Dreams - Caerphilly Opiniões 

314
TrustScore: 5 em 5

4,9

Gallagher Retail Park, CF83 3NL Caerphilly, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very please... Ver mais

Classificada 5 em 5 estrelas

Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them

Classificada 5 em 5 estrelas

Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at... Ver mais

Classificada 3 em 5 estrelas

"Seven years ago, we bought a Sealy Posturepedic mattress from you and were highly satisfied. Unfortunately, this new purchase is a completely different experience. Not only was the price significantl... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Gallagher Retail Park, CF83 3NL, Caerphilly, Reino Unido

  • 02920023901

4,9

Excelente

TrustScore: 5 em 5

314 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(314)

13 337 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I had a warm welcome at Dreams and…

I had a warm welcome at Dreams and plenty of good advice. The bed I chose was delivered on time and assembly was done for me. New pillows and duvet were part of the package, so I was extremely happy. Just loving ❤️ the new bed 🛌 😍

11 de outubro de 2024
Classificada 1 em 5 estrelas

Bed was delivered broken the service…

Bed was delivered broken the service from store was horrific and could t care less. The new bed got to wait another two weeks before they deliver and take broken one away.. Not good enough and delay is awful. Will never shop with them again

16 de setembro de 2024
logótipo da Dreams - Caerphilly

Resposta da Dreams - Caerphilly

Good Morning Mandy,
Thank you for taking the time to leave your review and speak with me today.
As advised I have taken on your order and will make sure this is all dealt with accordingly for you.
I will contact you again as planned after the exchange.
Kind Regards, Leanne

Classificada 3 em 5 estrelas

Dissatisfied

I've shopped at Dreams before and always found them good.
This time purchasing we were offered to try the bed selection program. It sees which mattresses suit your style of sleeping. So we found a mattress we felt fit us and a base that we wanted. Although we never saw these together. So imagine my surprise when the bed came and was made up by a lovely team. The bed is very high and I am only 5ft 3inch tall. Disappointed I wasn't told how tall the base and mattress are together. I have muscle and joint problems which I informed the sales man. It is very difficult for me to get in and out of bed. The mattress has given us good sleep but we bought the cooling gel mattress and I have noticed no difference to my old mattress. Warning to ppl to have the mattress you choose put on the base you want.

15 de setembro de 2024
logótipo da Dreams - Caerphilly

Resposta da Dreams - Caerphilly

Hi Liz

Thank you for your review. We will take your feedback on board and and pass this onto the relevant department in order to improve our service in future.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Classificada 5 em 5 estrelas

Dreamy bed

They helped us find the perfect bed for a good and comfortable night sleep would definitely recommend the caerphilly dream team for the expert help we received. And the delivery men who also were fantastic delivering our new bed efficiently and removing our old one quickly and expertly

24 de agosto de 2024
Classificada 5 em 5 estrelas

Dreams in Caerphilly were very good

Dreams in Caerphilly were very good at explaining the beds and recommend the one that was best for me.
Alun and Tracy were very helpful and knowledgeable and made it a good experience.

12 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

5 Star Dream

Excellent 5 star customer service with brilliant product knowledge and understanding of customer needs.
The Sleepmatch can be used without your partner present as their details can be entered virtually which was most handy.
Wide range of options in different price ranges, easy purchase process, superb delivery and mattress and bed products have resulted in return of fully refreshed nights sleep. :-)

6 de julho de 2024
Classificada 5 em 5 estrelas

A smooth and faultless service

Warm, pleasant welcome on entering the Caerphilly store. Tried out a few of the mattresses from the assessment, albeit, a bit out of our price range, the salesman was more than happy to work within our budget. Knowledgeable,professional and polite with no pressure and the complimentary coffee was a bonus. Delivered to date, given useful advice and leaflets to maintain the mattress. Removed old matresses and packaging, a smooth and faultless service.

15 de junho de 2024

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