not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing drea... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
not happy with attitude of guys bringing mattresses to house, ? how far they had to go, unable to take old one away as i had not booked that due to being unsure if new one would fit, on contacing drea... Ver mais
A empresa respondeu
I went in store to test the Tempur mattress. We were asked to use the dreams machine first hand them lead to the mattress which felt comfortable. I’m expecting so a new mattress is a must and reall... Ver mais
We went to the Dreams Clapham store when preparing for a house move and with a number of bedrooms to make purchases for. We were assisted by Phil who could not have been more helpful, personable or kn... Ver mais
Very good service, we had a particular mattress in mind from the sales. However we convinced ourselves that we should go for something more firm so went back to the store a few days later. Very easy t... Ver mais
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

376 Clapham Road, SW9 9AR, Clapham, Reino Unido
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I was completely impressed with their professionalism and customer service. Well done to Phillip and the store manager. I would 100% recommend Dreams to purchase bed products as their customer services are second to none. Absolutely amazing :)
The shop assistant went over an above to support me with choosing the right bed. She even made me a cup of tea. I wish I could remember her name.
Very good customer service as they listened and assisted me to find a good product at a great price. I ended up getting a showroom pull out sofa for my office which is perfect.
Conflict of information / prices between stores. Delivery men excellent but divan base very poor quality and had to complain to customer services which took ages for a response. This was ongoing for several weeks and have today had delivery to replace faulty base. Would have thought it should be perfect as a replacement again delivery men excellent but workmanship still shoddy not quite as bad as before. Will keep replacement as haven't got the energy to complain again. Will never use this company again or recommend it.

Resposta da Dreams - Clapham
Amazing service in Clapham store.
The mattresses I was recommended were spot on. Best nights sleep I've ever had. No joke.
Good range of bed frames too.
10/10.
Mattress is super comfortable. Very good value for money. Delivery was well organised. I will buy again from Dreams.
Hanan was super nice and very helpful in helping us choose our mattress!
Today I went into the store and ordered a bed and a mattress. I was served by a man named Jordan. His customer service was really good and made my shopping experience worth my while. I am very happy he helped me today.
Straight forward service .
Polite staff.
Delivery men were very pleasant.
Bed is satisfactory.
At super short notice they had what I wanted, helped me load it and charged me a very fair price. Thanks!
Great service from Phillip, very helpful in giving my options for me new bed/mattress. Delivery team were fab as well.
I received an excellent customer service from the Clapham Branch. Phillip was so amazing. He helped me over the phone in the morning and he helped me whilst I was in the store. He thoroughly explained about all the products so as to assist me with the correct one to suit my needs and my budget. Overall I was really happy about my purchase and the service I received. Phillip was very knowledgeable and patient.I would definitely recommend this store and staff to friends and family.
Really good store - we have used them twice over the years. The product availability is high, staff are very helpful and knowledgeable. They allowed us plenty of time to try different mattresses and in the end we got what we wanted. Our delivery time (base + mattress) was 6 weeks which was on the long side - would have been better if it was a bit quicker.
We went to the Dreams Clapham store when preparing for a house move and with a number of bedrooms to make purchases for. We were assisted by Phil who could not have been more helpful, personable or knowledgeable about the products available to us. He made the whole experience painless and managed to create some great savings for us. All items purchased were delivered exactly as agreed in time with our move and the installation process was also great. Would highly recommend!
I was extremely happy with my purchase metal bed frame in light grey colour. It look so good and makes the room look considerably stylish. My son said it makes his night sleeps very comfortable. Thanks Dreams
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