Yvonne was extremely helpful and made my visit very pleasant. She asked all the right questions and led me to the perfect bed frame and I'm loving my new bed frame!
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Leia as opiniões dos outros
Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think... Ver mais
Rob (stanway, colchester branch)was very accommodating, friendly, easy to chat to. Very knowledgeable and not pushy, which i liked. Tried a few mattresses after trying out the "sleep machine"...and... Ver mais
Salesperson was very helpful and listened to what we needed. We were not rushed. After using the bed to decide which bed was most suitable, we tried all that had been suggested. We settled on the seco... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
The Tollgate Centre, CO3 8RG, Colchester, Reino Unido
- 01206 575352
4,8
Excelente
335 opiniões
Pede aos clientes que escrevam opiniões
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Yvonne was extremely helpful and made…
Yvonne was extremely helpful and made my visit very pleasant. She asked all the right questions and led me to the perfect bed frame and I'm loving my new bed frame!
28 de junho de 2026
Simple bed decision
We had a great experience from start to finish incredible service
21 de junho de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Great bed, and after sales service.
Great bed, but had to go into store to actually order as website wouldnt process the order! Purchase came with free pillows, which had to chase up. Finally delivered pillows and a complimentary duvet also. Great service, and very satisfactory customer service!
24 de abril de 2026
Resposta da Dreams - Colchester
Good Afternoon Jon
Thank you for your time in leaving your review. I am very sorry for the issues you have encountered with your order. Thank you for your time on the phone with me today, and I'm glad we were able to arrive at a resolution. I have followed this up with an email to you
Kind Regards
Nick
Excellence service from start to finish
31 de maio de 2026
Comfy and easy to build
Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think attaching the fabric panels to the front of the drawer panel would be helpful, as it was a pain trying to keep it level and screw it to the drawer! Other than that, it's comfy and I've never slept so deeply! Love it!
6 de junho de 2026
Just brilliant service from the shop…
Just brilliant service from the shop then from the delivery men
6 de junho de 2026
The lady who helped us in store was…
The lady who helped us in store was really helpful very friendly made purchasing very easy, very happy with purchase thankyou
9 de maio de 2026
Fantastic product
Fantastic product - delivered on time. Great sales help at the start… helpful delivery guys at the finish.
Overall a great experience!!
24 de maio de 2026
New mattress
I am really pleased with my new mattress. Wasn’t expecting to get a good nights sleep straightaway but was pleasantly surprised.
15 de maio de 2026
Great service resulting in a great bed
15 de maio de 2026
The lady that served me was very…
The lady that served me was very pleasant, kind and helpful.
15 de maio de 2026
Rob (stanway
Rob (stanway, colchester branch)was very accommodating, friendly, easy to chat to. Very knowledgeable and not pushy, which i liked. Tried a few mattresses after trying out the "sleep machine"...and eventually settled on the Tadley medium mattress.
All very straight forward. Thankyou
7 de maio de 2026
Opinião espontânea
New Tempure mattress
Salesperson was very helpful and listened to what we needed. We were not rushed. After using the bed to decide which bed was most suitable, we tried all that had been suggested. We settled on the second choice. Mattresses were delivered at the stated time. The men delivering the mattresses were courteous and took all packing and old mattresses away. The mattresses have certainly lived up to expectations
24 de abril de 2026
Overall experience
Overall our experience at Dreams in Colchester, was very good. From the Retail staff right through to the drivers. We definitely recommend to our friends. Well done.
20 de abril de 2026
Getting it right
Eve the lovely lady in the store was knowledgeable,friendly & helpful to the pleasant delivery guys, Patrick & Matty, who's delivery time was spot on, brilliant service.
18 de abril de 2026
Delivery service
Delivery service was very good quick and efficient.
Also staff in the shop
16 de abril de 2026
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