We popped into Eastleigh branch today and was met by Sam, very welcoming and knowledgeable of the products. Very thorough in his details of purchase and what happens next. He is an asset to the compan... Ver mais
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Leia as opiniões dos outros
Lovely sales staff, very helpful and knowledgeable. Helped us select the best purchase for 2 single mattresses we were looking for.
Staff listened carefully to our questions and were knowledgeable with their replies. The whole process was comfortable
Visited your store in Chandler's Ford/Eastleigh. A very helpful member of staff showed me various beds to suit my needs. This enabled me to make an informed decision after discussing everything wi... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Chestnut Ave. Retail Park, SO53 3TF, Eastleigh, Reino Unido
- 02380 614040
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
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Excellent service throughout
Hassle free purchase.
what a GREAT service i received from…
what a GREAT service i received from dreams, my order was delivered and a slight fault was spotted (after installers were gone) phoned up customer sevices and a replacement arrived three days later the installers were helpful and polite, highly recommend shopping at dreams TONY
Very Helpful in particular with our…
Very Helpful in particular with our situation and considerate with installation and disposing of the old bed
Good assistance and range of beds and…
Good assistance and range of beds and prices
Excellent Product and service
The sales person was very knowledgeable regarding the products. He listened to what I was looking for then gave me his professional advice. The advice and product, 4 feet Small Double, is excellent. The only downside is the company do not stock fitted sheets for this product and trying to purchase them is very difficult as it appears shops like M&S have no stock most of the time.
I went to their store with the intent…
I went to their store with the intent on buying a new mattress. The test for which mattress was needed proved that I was about to buy the wrong mattress again. I believed I needed a softer mattress and the machine concluded that a firmer mattress was needed. Lots of choice in store and although I spent more than I was planning, the reality is that it was money well spent as the sleep I get from it now is better than I'd imagined.
Great experience buying the product and…
Great experience buying the product and that has been replicated in my experience of the mattress I purchased. I am getting the best sleep since it was delivered.
It took me a couple of nights to adjust…
It took me a couple of nights to adjust to a new mattress, but now I can't wait to go to bed ,it is so comfortable
Helpful friendly and knowledgeable team
The staff were so helpful and polite
The staff were so helpful and polite. Nothing was too much trouble for them.
Excellent service at Chandlers Ford branch
Sam, the salesman, was so friendly and helpful. He gave me outstanding service. The bed was delivered and installed withouth any delay or difficulty. Very pleased all round.
Excellent experience
Sleep match bed machine was a revelation. Gave us a positive option to deal with the difference in weight and hopefully avoid the sloping mattress syndrome.
The Dreams Eastleigh team
The Dreams Eastleigh team are fantastic! The store was pristine and quiet. The employees are friendly and knowledgeable. I wouldn't go anywhere else
Staff very helpful and answered all our…
Staff very helpful and answered all our queries then left us to decide
Once we decided what we wanted, staff dealt with us politely. We are happy with the product we chose
It was a relaxed experience.
One little issue I faced was accessing the full receipt for our product as some of the payment we made was via phone and I had to make couple of phone calls to get that resolved. Surely, this can be improved
Great service from friendly staff
Great service from friendly staff. Fair price for good products.
I went shopping with my deaf brother…
I went shopping with my deaf brother who also has language difficulties for a bed. Rob at Dreams could not have been more helpful at finding the right bed and helping my brother to decide on headboards, colours etc. The delivery 5 weeks later was seamless, the old bed was removed and the new bed constructed with efficiency and ease. My brother is delighted with his new bed.
Outstanding!
Dreams has probably provided the best customer service I have ever received. I had a problem with my bed which was ongoing for quite a few months, and they kept helping me until we got to a solution I was happy with. From the initial sales person in the Eastleigh branch, to the ladies who called me in customer service, through to the guys that turned up to provide exchanges/advice etc, the service has been outstanding. I am now recommending Dreams to all my friends, because unfortunately these days finding companies that actually go out their way for the customer, seems non existent.
Top quality bed,delivered on time
Top quality bed,delivered on time, clean and tidy staff,very polite and helpful
Helpful and reliable advice from sales…
Helpful and reliable advice from sales agent in Eastleigh store; also, punctual and careful delivery and installation.
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