Great service in the shop. Was offered water to drink (it was very hot). Excellent delivery and assembly guys. They were polite, good-humoured, efficient and left the job neat and tidy. Old bed and m... Ver mais
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Great service all around. Bed good quality and delivered in a few days by a couple of really good guys who did everything to assure a good experience. Assistance in store was great without being overb... Ver mais
After buying and being happy with my new mattress I returned to Epsom Dreams to see Prakash about purchasing a Tilt/recliner type base. I'd spoken to Prakash a few days previously to tell him what I w... Ver mais
I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
1 Upper High Street, KT17 4QY, Epsom, Reino Unido
- 01372 724924
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Highly recommend Epsom Dreams
The staff at Epsom Dreams were so thoughtful and knowledgeable it made buying the right mattress quick and easy. Delivery was also a dream the drivers let us know when they would be arriving they wore coverings on their feet before taking the mattress upstairs and were polite and friendly.
I would definitely recommend Epsom dreams for a trouble free experience and real value for money.
I found it very informative speaking to…
I found it very informative speaking to your Epsom store. And speaking to the ordering people. Extremely helpful. The delivery Guys
turned up exactly when they said. Very impressed by the whole experience. Thankyou.
Mattress is very comfortable and…
Mattress is very comfortable and suitable for us both.
Bed Purchase
I received great service when visiting Dreams with the intention of buying a new bed, mattress, etc. The manager was extremely welcoming and helpful, and, as I had no idea of what particular product I wanted, I started by lying on a bed which had been set up to determine what type would be most suitable for my ‘contours’. The manager then got me to try out different beds, mattresses, pillows, etc. until I decided which were best for me. At no time did I feel under any pressure either to buy or to go for the most expensive. I therefore purchased excellent quality equipment that I felt was the most comfortable for me.
Also had an excellent cup of coffee!
Great Service
Served by a very helpful,knowledgeable assistant.Extremely pleased with new mattress.Very efficient delivery service and disposal of old mattress.
Mr Shahid was most helpful
Mr Shahid was most helpful, patient and I felt he really knows what he was selling to me. He gave me all the options with a good advice and explanation. A very pleasant person to be with.
Excellent buying experience
Good customer service by staff. Good selection of quality products at very reasonable prices. Store layout good, very fresh and clean.
I have only given 4 stars as this review is only for the purchasing experience. I have not taken delivery, had the product assembled or tested the product yet.
Perfect service
Simple to order and continually updated with regards to the delivery on the day. The two people who delivered the bed were incredibly professional and polite. I could not have had a better customer experience, very happy with the quality of the bed and mattress and would recommend anyone to use Dreams.
Dreams lived up to the name
Delivery guys were great and love the bed. All in all very happy with the service and products from Dreams!
All good except missing some screws.
Lovely bed and super fast delivery
Lovely bed and super fast delivery. Paid extra for them to put bed together and the guys were great ! Professional and friendly
Excellent service all round
Excellent service. The mattress was very similar to the one I had and from the first night I slept well.
The driver and colleague who took away the old mattress and placed the new mattress on my bed were very helpful and courteous.
Helpful staff …
Helpful staff and delivery and assembly staff lovely and efficient
Excellent around experience
Service was prompt friendly and pleasant aswell as informative . Delivery was quick and the drivers were also friendly and respectful of the house.
Great purchase and sales advisor
Bought bed frame side cabinets and mattress. Can’t fault service and comfort. Would return
The salesman was very helpful and let…
The salesman was very helpful and let us take our time in making a decision.
John at Epsom Branch was efficient
John at Epsom Branch was efficient, clear in what he explained re the bed that tested which was the best mattress and the purchase was good. The delivery men excellent with great humour. That's what you need. They also came at 7.10 which was excellent as I had a meeting at 7.30 a.m. Thank you Dreams.
Great service and very informative with…
Great service and very informative with the products on sale
Excellent & expert customer service
John was incredibly helpful & knowledgeable, guiding me through choices of both bedframe & mattress. The sleepmatch machine was brilliant, finding a shortlist of mattresses that matched my needs, making the process of finding the perfect mattress straightforward. Quick delivery, and for relatively small extra cost, new bed assembled and old one disposed of in an environmentally friendly way.
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