Dreams - Exeter Opiniões 

387
TrustScore: 5 em 5

4,9

Unit 4 Alphington Retail Park, EX2 8NH Exeter, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We visited the Exeter store yesterday, we were served by Aaron who couldn’t have been more helpful. We explained our needs in buying a new mattress, we only tried two mattress. We were then left by ou... Ver mais

Classificada 5 em 5 estrelas

Went to Exeter store to see selection of beds I'd earmarked. Ended up buying a different, more expensive one. The Jenkins ottoman super king. It's fabulous. Appears so well made, really comfortable... Ver mais

Classificada 5 em 5 estrelas

Looking for a new bed dreams let you look around without following you and butting in. When we were ready there was no big sale,they asked the right questions and let us decide without giving over... Ver mais

Classificada 3 em 5 estrelas

Placing the order with Joe in Exeter was smooth, the delivery guys were efficient and polite. The disappointing thing was the so called free pillows valued at £80 and the mattress protector didn’t ar... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Unit 4 Alphington Retail Park, EX2 8NH, Exeter, Reino Unido

  • 01392 424796

4,9

Excelente

TrustScore: 5 em 5

387 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,9

Todas as opiniões

(387)

13 337 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent bed

Great service and information in store. Great customer service online as we had to change delivery a couple of times due to house move. The lads that delivered done a great job putting the bed together. Great comfy bed

20 de março de 2025
Classificada 5 em 5 estrelas

The bed arrived on the expected date

The bed arrived on the expected date. Communication was clear and we knew the time slot. Jake and Paul assembled the bed quickly, professionally and efficiently. Thank you. The bed is very comfortable. Exactly what we wanted.
Thank you too to Aaron who sold it to us.

28 de fevereiro de 2025
Classificada 5 em 5 estrelas

Paul who looked after us was awesome

Paul who looked after us was awesome. He helped us to select the right Mattress and Pillows and we could of asked for anything more the service was great, no pressure and to top it off it was delivered the following week ! Thank you !

15 de fevereiro de 2025
Classificada 5 em 5 estrelas

Very pleased with pur new Dreams bed…

Very pleased with pur new Dreams bed and mattress.
From ordering to delivery we were kept informed every step of the way with text and emails.
The delivery team contacted us giving time of arrival and when they arrived were courteous and respectful of our propertu. Highly recommended

1 de março de 2025
Classificada 1 em 5 estrelas

Really disappointed that my final…

Really disappointed that my final payment of £900+ was taken on Wednesday for delivery next week, only to get a phone call a day later to say half my order can’t be delivered (bed frame) and will be a few weeks before delivery.

21 de fevereiro de 2025
Opinião espontânea
logótipo da Dreams - Exeter

Resposta da Dreams - Exeter

Good afternoon Kelly,

Thank you for leaving us your feedback.

I am sorry to hear that your part of your delivery has been delayed after you made the balance payment for your order.

In order to look into this for you, I have requested your order details via Trustpilot. I do hope to receive this information soon.

Many thanks,

Kishan

Classificada 5 em 5 estrelas

Great service, great choice!

Chose a fabulous new zip n link super king Mattress after great service, using their mattress selection machine & great customer service from Paul. Delivered on due date, no drama. Delivery team very professional & installed effortlessly. We chose a Flaxby Firm mattress…AMAZING! 😁

3 de janeiro de 2025
Classificada 5 em 5 estrelas

I went here with my parents to replace…

I went here with my parents to replace a rather ancient mattress, we were immediately greeted by a member of staff who listened to what we wanted and showed us thier options, within half an hour we had found the mattress that met my parents needs and budget. We went for one of their returned and refurbished mattresses.

5 de fevereiro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Good with order, shame about the delivery

Placing the order with Joe in Exeter was smooth, the delivery guys were efficient and polite. The disappointing thing was the so called free pillows valued at £80 and the mattress protector didn’t arrive until days after the bed did. When we chased them up we were told they couldn’t use the store supplies and we would have to wait. When they did arrive they have caused neck ache ever since. The mattress protector has a plastic side and crunches when you move in bed.

23 de janeiro de 2025
Opinião espontânea
logótipo da Dreams - Exeter

Resposta da Dreams - Exeter

Good afternoon Lucie,

Thank you for taking the time to leave us a review.

I am sorry to hear about your discomfort with some of our products.

I have tried to call you today to discuss this further but couldn’t reach you. I have sent you and email to discuss this further.

I look forward to hearing from you.

Kind Regards,

Wayne.

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