Dreams - Grimsby Opiniões 

222
TrustScore: 5 em 5

4,8

Unit 3A Victoria Street North, DN31 1TY Grimsby, GB


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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very satisfied with my purchase at dreams Staff couldn’t be more helpful. Helping me find the right mattress to suit my needs & comfort Very friendly staff & very well looked after which made... Ver mais

Classificada 5 em 5 estrelas

Very friendly staff who welcomed us, asked us relevant questions, placed us on the sleep match bed, pointed us in the right direction then left us alone to try as many of the recommended beds as we wa... Ver mais

Classificada 5 em 5 estrelas

Visited the grimsby branch. Very pleased with the customer service given upon our viewing and then the purchase the following day. All members of staff welcoming and made us feel at ease. Purchased a... Ver mais

Classificada 3 em 5 estrelas

Paid 3700 for a new bed, and what I assumed the old bed to be taken away, at least that is how I understood the salesman. But no, no room on the van for the divan just the mattress as I hadn't appar... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Unit 3A Victoria Street North, DN31 1TY, Grimsby, Reino Unido

  • 01472 245538

4,8

Excelente

TrustScore: 5 em 5

222 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(222)

13 450 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great product, great service

From the moment we purchased our new mattress to delivery was very professional with the time of delivery being to within a few minutes they stated.
The product itself is really good and has given us a great night's sleep with the added protection that if things aren't right they will change things up to 100 days from delivery.

23 de agosto de 2024
Classificada 5 em 5 estrelas

No hard sell by the lady in the shop I…

No hard sell by the lady in the shop I knew what I wanted and she took me straight to it didn't try to tell me I needed a better or different one ( unlike another shop we went to ) delivered on time great deliverey guys comfy mattress thanx Grimsby store

11 de agosto de 2024
Classificada 5 em 5 estrelas

The guys in the shop where great

The guys in the shop where great , very knowledgeable couldn’t ask for anything more, the delivery was on time again the guys who delivered the new bed where very helpful , and most of all the bed is perfect

20 de julho de 2024
Classificada 5 em 5 estrelas

Great instore help

Great instore help. Polite , knowledgeable , friendly. Well laid out store clean and tidy. Plenty of parking Delivery on time Friendly and helpful s=delivery staff also on time

26 de maio de 2024
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Staff fully knowledgeable in all products. Listened to our needs and recommended suitable product. No pushy sales person. Staff really friendly.

6 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

If Carlsberg did beds!

As shopping should be!

No part of the process of finding appropriate mattresses, selecting my mattress, arranging 0% finance and delivery has been anything else other than a pleasure. EVERY member of staff I encountered was polite, had great knowledge of the products and never did a 'sales pitch' on me. The delivery team reminded us of the 100 nights policy and were exceptionally good at their job. (My house is a bit narrow and tight - not the best for bringing a superking mattress into but they made light work of it). As and when I need anything else bed related - I will definately go back to Dreams. Highly Highly Highly recommended!

29 de março de 2024
Classificada 2 em 5 estrelas

Tried to buy a matress and agreed a…

Tried to buy a matress and agreed a price. Went to pay but their system was down. So went back after a few days to buy it but the price quoted they wouldn't match. They wanted another £20. I know it was only £20 but it was the principal. So I left and went to Benson for beds instead. I spent more and bought a bed frame also.
This was at the Grimsby branch.
The lady sales woman "bubbles" was very nice and I was happy with her service. When I returned I spoke to her manager of he wanted an additional £20. Sale lost!

11 de março de 2024
Opinião espontânea
logótipo da Dreams - Grimsby

Resposta da Dreams - Grimsby

Good morning Mike,

Thank you for leaving us your feedback.

I am very sorry to hear that owing to our system going down, you were unable to place your order at the price it was on the day.

I certainly want to look into this matter for you in more detail, so I have requested your contact details via Trustpilot. I would be grateful if we could connect on a call.

Many thanks,

Kishan

Classificada 5 em 5 estrelas

Great service from beginning to end

Shop wasn’t busy but from moment walked in the shop the assistant asked if needed help/ time whilst we were browsing, when help was requested he went to help. Asked what we were looking for/ needed, medical needs to help recommend mattresses that may be more suitable etc great service

19 de fevereiro de 2024
Classificada 5 em 5 estrelas

Helpful and kind staff

I came in store looking for a mattress and Malc had me try out the Sleepmatch machine which was interesting and helped me to choose the right mattress.
He was very helpful and walked me through all the details for my order.

24 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fab shop

Fab shop! So much option and great to use a sleep analysis machine which suggests the best mattress for you. We found a great deal

22 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

New Bed

I found the salesperson helpful, the features of the bed was fully explained to me. The two delivery men were polite and ensured they wore coverings over their shoes.

19 de janeiro de 2024
Classificada 5 em 5 estrelas

Very friendly staff, great choice, no pressure

Very friendly staff who welcomed us, asked us relevant questions, placed us on the sleep match bed, pointed us in the right direction then left us alone to try as many of the recommended beds as we wanted. We were there nearly 2 hours but were spending a lot of money so we needed to make sure we made the right decision. We never felt pressurised at any point

17 de fevereiro de 2024
Opinião espontânea

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